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  4. IT Support Manager

Onsite It Support Manager jobs in Chicago, Illinois, USA

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      Sarah Jenkins

    • 2:30 PM - 3:00 PM

      Initial Interview

      Alex Chen

  • Mon
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      David G. (Hiring Manager)

    • 4:15 PM - 5:15 PM

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      Sophie L.

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      Introductory Interview

      Marta W.

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      Daria (HR)

  • Wed
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      Qualifying Interview

      James Miller

    • 5:30 PM - 6:00 PM

      Discovery Interview

      Chris V.

  • Thu
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      First Interview

      Michael T.

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Aug 23, 2025

IT Support Manager — On-Site Opportunities in Chicago, IL

Chicago's growing technology sector continues to fuel demand for skilled professionals who can keep business operations running smoothly. Employers across the city are actively hiring for 164 on-site IT support manager jobs in Chicago, seeking candidates ready to lead technical teams and improve service delivery. This role offers a strong opportunity for those wanting to grow within a dynamic, hands-on environment.

Successful candidates typically bring strong troubleshooting abilities, leadership experience, and a solid understanding of network systems, hardware, and help desk operations. Familiarity with ticketing platforms, ITIL practices, and vendor management is highly valued, as is the ability to communicate clearly with both technical staff and non-technical stakeholders. Companies looking to hire a IT support manager often prioritize problem-solving skills, adaptability, and a proven record of managing support teams under pressure.

On-site work remains the standard for this position, since IT support managers must be present to oversee infrastructure, coordinate with staff, and respond quickly to technical issues. Chicago's diverse business landscape, from finance to healthcare to manufacturing, keeps hiring outlook strong for this profession. Many organizations in the region prefer local talent who can build in-person relationships and maintain hands-on control over systems and personnel.

If you're exploring new IT support manager vacancies, now is an excellent time to take the next step in your career. Global Work AI connects motivated professionals with employers offering rewarding IT support manager positions across Chicago. Browse current openings today and find the right on-site opportunity to match your skills and ambitions.

Frequently Asked
Questions

Everything you need to know about
finding your next role
  • What is the average salary for an it support manager in Chicago?

    In Chicago, an it support manager usually earns around the low-to-mid six figures, with many roles landing near the $95,000 to $130,000 range depending on company size, industry, and leadership scope. Corporate employers in the city often pay more when the job includes team oversight, vendor coordination, and after-hours coverage. Bonuses and benefits can also shift the total package. If you are comparing openings in Illinois, it helps to review current listings side by side, since salaries vary across finance, healthcare, manufacturing, and tech employers.
  • What skills and qualifications are required for an it support manager role?

    Strong candidates typically bring a mix of technical depth and people leadership. Employers in the USA usually look for experience with Windows, Microsoft 365, networking basics, endpoint tools, ticketing systems, and user support operations. A bachelor’s degree in information technology, computer science, or a related field is common, though proven experience can matter just as much. For an it support manager position, communication, coaching, vendor management, and incident prioritization are essential. Reviewing similar roles in Chicago can help you gauge which strengths are most valued.
  • What are the main responsibilities of an it support manager in an on-site corporate office?

    Day to day, this role keeps office technology running smoothly for employees and leaders. In an on-site corporate environment, an it support manager may oversee help desk staff, resolve escalated issues, manage hardware and software setups, coordinate with network or security teams, and maintain service levels. They also handle asset tracking, onboarding, offboarding, and meeting room technology. In Chicago offices, proximity matters because hands-on support is often needed quickly. It can be useful to compare job descriptions to see how duties shift by company and department size.
  • What does the hiring process for an it support manager role in the USA typically look like?

    Most U.S. employers use a multi-step process that starts with a resume review and recruiter screening, followed by one or more interviews with IT leadership or operations managers. Candidates may be asked about support metrics, ticket escalation, team supervision, and troubleshooting approach. Some companies add a technical assessment or scenario-based exercise, especially for corporate roles. Background checks and reference calls are also common. In Illinois, final stages can include in-person meetings at the office, so it helps to prepare examples that show both technical judgment and team leadership.
  • What certifications help candidates stand out for an it support manager position?

    Certifications are not always required, but they can strengthen a profile for an it support manager opening. Common options include CompTIA A+, Network+, and Security+, plus Microsoft credentials tied to Windows, Microsoft 365, or Azure administration. ITIL Foundation is also useful because it shows familiarity with service management and incident workflows. For Chicago employers, these credentials can signal readiness to support a busy corporate setting. Pairing certifications with real leadership experience usually makes the strongest impression, so it is worth reviewing which ones match the tools used in each posting.
  • How does an it support manager differ from an IT help desk manager or technical support manager?

    The titles overlap, but the scope can be different. An it support manager often has broader responsibility for workplace technology, service standards, and cross-team coordination, while an IT help desk manager usually focuses more directly on frontline ticket handling and user response. A technical support manager may be centered on product or system-specific troubleshooting, sometimes in a vendor or customer-facing setting. In Chicago corporate offices, employers may use these titles loosely, so reading the duties matters more than the label. Comparing responsibilities in current listings can clarify the level of ownership expected.
  • What work schedule and in-office expectations are common for an on-site it support manager in Chicago?

    Most on-site roles in Chicago follow a standard business schedule, often Monday through Friday, with earlier starts or limited after-hours coverage when projects, outages, or onboarding require it. Because this position supports a corporate office in person, employers commonly expect regular presence at the desk, quick response to walk-up requests, and availability for meetings or hardware issues. Some companies also rotate weekend or on-call support for major changes. Before applying, it is smart to check whether the posting mentions flexible hours, emergency coverage, or travel between local offices.

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164 jobs found

  • Michael Kors

    Michael Kors

    12 days ago

    Assistant store manager- chicago premium outlet

    Michael Kors is always interested in hearing from talented, globally-minded individuals with a passion for fashion. If you enjoy working in a creative, fast-paced environment, then we would love to...

    onsite, Chicago, IL, United States
    $57k/yrFull TimeLead / Manager
  • Belvedere Trading

    Belvedere Trading

    12 days ago

    Trading system support analyst

    Belvedere Trading is a leading proprietary trading firm proudly headquartered in downtown Chicago. Our traders work hard to provide liquidity to the market through their market-making activities and...

    onsite, Chicago, IL, United States
    $70k – $85k/yrFull TimeJunior (<2 years)
  • DoorDash USA

    DoorDash USA

    12 days ago

    Live operations lead, ddfb

    About the Team: DoorDash for Business is an exciting new arm of the DoorDash platform, focusing on providing meals solutions to companies. We're building and scaling new ways to delight our corporate...

    onsite, Chicago, IL, United States
    $48k – $71k/yrFull TimeJunior (<2 years)
  • Crisp Recruit

    Crisp Recruit

    12 days ago

    Director of intake

    Do you have the strategic vision to redefine client intake processes and elevate team performance? Can you lead and develop a global intake team with empathy and innovation? Are you ready to...

    onsite, Chicago, IL, United States
    $80k – $100k/yrFull TimeDirector
  • AHEAD

    AHEAD

    12 days ago

    Associate technical consultant - data storage

    AHEAD builds platforms for digital business. By weaving together advances in cloud infrastructure, automation and analytics, and software delivery, we help enterprises deliver on the promise of...

    onsite, Atlanta, GA, United States
    $53k – $83k/yrFull TimeJunior (<2 years)
  • Domino's

    Domino's

    12 days ago

    Assistant manager(05000) - 320 e cass street

    Job Description 🍂 NEW SEASON. NEXT STEP. 🍕 As schedules change and a new season gets underway, maybe it's time to think about what's next for you, too. Your local Domino’s is hiring an Assistant...

    onsite, Chicago, IL, United States
    Full TimeNo Skills
  • Ensono

    Ensono

    12 days ago

    Expert network engineer

    About Us About Us (Ensono) Ensono is an expert technology adviser and managed service provider. As a relentless ally, we accelerate clients’ digital transformation to achieve business outcomes that...

    onsite, Chicago, IL, United States
    Full TimeSenior (5+ years)
  • Deputy Assistant Secretary for Information and Technology

    Deputy Assistant Secretary for Information and Technology

    15 days ago

    It specialist

    Summary Join the Connectivity and Collaboration Service (CCS) under OIT and be part of VA's digital transformation. CCS designs and maintains world-class connectivity, collaboration, and support...

    onsite, Albany, NY, United States
    $91k/yrFull TimeJunior (<2 years)
  • Hinshaw & Culbertson

    Hinshaw & Culbertson

    15 days ago

    Practice group business manager

    Hinshaw & Culbertson LLP is a national law firm with over 500 attorneys across the United States. Founded in 1934 and headquartered in Chicago, we provide sophisticated legal counsel to clients in...

    onsite, Chicago, IL, United States
    Full TimeLead / Manager
  • The UPS Store

    The UPS Store

    15 days ago

    Part-time assistant center manager rogers park ups store

    The Assistant Center Manager helps the Center Manager run the day-to-day operations of this retail location. He or she may be required to open and close the center, help manage productivity and...

    onsite, Chicago, IL, United States
    Part TimeJunior (<2 years)
  • Google

    Google

    15 days ago

    Technical account manager ii, google cloud consulting

    MINIMUM QUALIFICATIONS: Bachelor’s degree in Computer Science, Engineering, a related technical field, or equivalent practical experience. 8 years of experience in a customer-facing role working with...

    onsite, Atlanta, GA, United States
    $140k – $204k/yrFull TimeMiddle (2-4 years)
  • Bank of America

    Bank of America

    16 days ago

    Business control manager (operational loss program support and reporting)

    Job Description: At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and...

    onsite, Boston, MA, United States
    $104k/yrFull TimeJunior (<2 years)
  • Publicis Groupe Holdings B.V

    Publicis Groupe Holdings B.V

    16 days ago

    Senior global customer support analyst

    Company Description See how Epsilon powers connected marketing by unlocking the full potential of data and identity. Overview Epsilon Retail Media is powering retail media, with a personalized...

    onsite, Chicago, IL, United States
    $76k – $142k/yrFull TimeSenior (5+ years)
  • Macy's

    Macy's

    16 days ago

    Manager, sales and customer service

    Be part of an amazing story Macy’s is more than just a store. We’re a story. One that’s captured the hearts and minds of America for more than 160 years. A story about innovations and...

    onsite, Chicago, IL, United States
    Full TimeLead / Manager
  • Lowes

    Lowes

    17 days ago

    Part time - outlet customer service associate - flexible

    • Customer Service • Provides SMART customer service at all times through the daily execution of Lowe's Outlets • Seeks out customers to understand his/her needs and assists in locating,...

    onsite, Chicago, IL, United States
    $34k – $36k/yrPart TimeJunior (<2 years)
  • Cooley AI

    Cooley AI

    17 days ago

    Senior endpoint engineer

    Senior Endpoint Engineer Cooley AI is seeking a Senior Endpoint Engineer to join the Innovation team. About Cooley AI: Cooley AI is the wholly-owned subsidiary of Cooley LLP. The frontier development...

    onsite, Boston, MA, United States
    $130k – $175k/yrFull TimeSenior (5+ years)
  • Skadden, Arps, Slate, Meagher & Flom LLP and Affiliates

    Skadden, Arps, Slate, Meagher & Flom LLP and Affiliates

    17 days ago

    Junior technology support analyst

    We invite you to review our current business services professionals openings to learn about the opportunities available across the firm. About Us Skadden, Arps, Slate, Meagher & Flom LLP has forged a...

    onsite, Chicago, IL, United States
    $57k – $63k/yrFull TimeJunior (<2 years)
  • Allied World Assurance Company

    Allied World Assurance Company

    17 days ago

    Senior associate administrator, operations, service desk

    Take the next step in your career with us. Allied World is an ideal place for talented professionals who are driven by a belief in the value of collaboration and the power of knowledge. We believe...

    onsite, Atlanta, Georgia, United States
    Full TimeSenior (5+ years)
  • Indotronix International Corporation

    Indotronix International Corporation

    17 days ago

    Senior software lab technician

    Senior Software Lab Technician – Chicago, IL [About the Role] Join LTTS as a Senior Software Lab Technician and play a critical role in shaping advanced software and network testing environments. You...

    onsite, Chicago, IL, United States
    Full TimeSenior (5+ years)
  • Accenture

    Accenture

    17 days ago

    Service ccaas technology delivery lead

    We Are: Accenture Song—a new breed of agency that’s all about the Experience. For us, customer experience is not an add-on; it’s foundational to who we are and how we empower our clients. As the...

    onsite, Albany, New York, United States
    $133k – $338k/yrFull TimeLead / Manager
  • kate spade new york

    kate spade new york

    17 days ago

    Temporary sales support associate

    Coach is a global fashion house founded in New York in 1941. Inspired by the vision of Creative Director Stuart Vevers and the inclusive and courageous spirit of our hometown, we make beautiful...

    onsite, Chicago, IL, United States
    $30k – $44k/yrPart TimeJunior (<2 years)
  • Fictiv

    Fictiv

    17 days ago

    It operations engineer

    About MISUMI Americas MISUMI Americas, a division of MISUMI Group, is a leading provider of standard, configurable, and custom manufacturing solutions. By integrating a vast catalog of components...

    onsite, Chicago, IL, United States
    $105k – $115k/yrFull TimeSenior (5+ years)
  • Flexport

    Flexport

    17 days ago

    It support engineer

    About Flexport: At Flexport, we believe global trade can move the human race forward. That’s why it’s our mission to make global commerce so easy there will be more of it. We’re shaping the future of...

    onsite, Chicago, IL, United States
    Full TimeSenior (5+ years)
  • S&C Electric Company

    S&C Electric Company

    17 days ago

    Endpoint support coordinator intern

    JOB SUMMARY At S&amp;C Electric Company, a 100% employee-owned company, we help keep the lights on for people and businesses worldwide. Our manufacturing roles build the equipment that protects the...

    onsite, Chicago, IL, United States
    $44k – $60k/yrFull TimeJunior (<2 years)
  • Albertsons Companies

    Albertsons Companies

    17 days ago

    Retail sales and store support

    A Day in the Life: As a Retail Sales and Store Support team member, your day is focused on keeping the store clean, organized, and easy to shop. You help customers locate what they need, answer...

    onsite, Chicago, IL, United States
    Part TimeJunior (<2 years)
  • Microsoft

    Microsoft

    18 days ago

    Integration and technical infrastructure manager (itim)

    Overview Microsoft Cloud Operations and Innovation (CO&I) is the team behind the cloud. Within CO&I, the Engineering Procurement & Construction (EPC) organization is responsible for delivering core...

    onsite, Atlanta, GA, United States
    $98k – $188k/yrFull TimeSenior (5+ years)
  • Barry's

    Barry's

    18 days ago

    Client operations supervisor

    As a Client Operations Supervisor, you’ll be the first contact for Barry’s, leading best in class Hospitality and execution of daily operations. You will support the Senior/General Manager and...

    onsite, Chicago, IL, United States
    Full TimeJunior (<2 years)
  • Johnson Controls

    Johnson Controls

    18 days ago

    Customer care service support coordinator

    Johnson Controls, a global leader in thermal management, mission-critical building systems, energy efficiency, and decarbonization, helps customers use energy more productively, reduce carbon...

    onsite, Calumet City, IL, United States
    $67k – $92k/yrFull TimeJunior (<2 years)
  • Soul City Church

    Soul City Church

    19 days ago

    Facility support coordinator (part-time)

    POSITION STRUCTURE Reports To: Facility and Operations Manager Category: Part−Time Hourly Work Schedule: One to two days per week, Monday through Thursday (days vary); 5:30–9:30 p.m. (approx. 4...

    onsite, Chicago, IL, United States
    Part TimeJunior (<2 years)
  • University of Chicago

    University of Chicago

    19 days ago

    It user support specialist 1

    Department BSD BIS - Device Support Services - Clinical Team 2 About the Department The University of Chicago Biological Sciences Division (BSD) contains all elements of academic medicine. Basic and...

    onsite, Chicago, IL, United States
    $48k – $62k/yrFull TimeJunior (<2 years)
  • Deloitte

    Deloitte

    22 days ago

    Services strategy manager – consumer

    SERVICES STRATEGY MANAGER – CONSUMER Strategy, Growth, and Transformation | Enterprise Strategy and Growth Same job available in 43 locations Atlanta, Georgia, United States Austin, Texas, United...

    onsite, Atlanta, Georgia, United States
    $183k – $322k/yrFull TimeLead / Manager
  • Deloitte

    Deloitte

    22 days ago

    Services strategy senior manager - technology, media & entertainment

    SERVICES STRATEGY SENIOR MANAGER - TECHNOLOGY, MEDIA & ENTERTAINMENT Strategy, Growth, and Transformation | Enterprise Strategy and Growth Same job available in 43 locations Atlanta, Georgia, United...

    onsite, Atlanta, GA, United States
    $198k – $392k/yrFull TimeSenior (5+ years)
  • Deloitte

    Deloitte

    22 days ago

    Services strategy senior manager - consumer

    SERVICES STRATEGY SENIOR MANAGER - CONSUMER Strategy, Growth, and Transformation | Enterprise Strategy and Growth Same job available in 43 locations Atlanta, Georgia, United States Austin, Texas,...

    onsite, Atlanta, Georgia, United States
    $198k – $392k/yrFull TimeSenior (5+ years)
  • RIM logistics, ltd.

    RIM logistics, ltd.

    22 days ago

    Customer support manager ii

    This position is responsible for the retention, growth, and operational excellence between RIM and our customers. Responsible for the day-to-day management of assigned accounts, ensuring client...

    onsite, Chicago, IL, United States
    Full TimeJunior (<2 years)
  • La Casa Norte

    La Casa Norte

    23 days ago

    Youth empowerment specialist -- ft

    Youth Empowerment Specialist – FT Reports to: Emergency Beds Supervisor Schedule: Mon - Fri: (6 pm - 12 am) & Sunday (10 pm - 7 am) Wage range: $18.29 - $19.06 per hour La Casa Norte’s mission is to...

    onsite, Chicago, IL, United States
    $36k – $38k/yrFull TimeJunior (<2 years)
  • Five Below

    Five Below

    24 days ago

    Customer experience manager

    At Five Below our growth is a result of the people who embrace our purpose: We know life is way better when you are free to Let Go &amp; Have Fun in an amazing experience, filled with unlimited...

    onsite, Chicago, IL, United States
    $40k/yrFull TimeJunior (<2 years)
  • Frontage Laboratories

    Frontage Laboratories

    a month ago

    Provantis system administrator

    Provantis System Administrator Job Title: Provantis System Administrator Location: Chicago, IL (on-site) Reports to: VP Toxicology and Site Head Full-time Frontage Laboratories Inc. is an award...

    onsite, Chicago, IL, United States
    $45k – $55k/yrFull TimeMiddle (2-4 years)
  • BMO

    BMO

    a month ago

    Multimedia senior analyst

    Application Deadline: 09/28/2026 Address: 320 S Canal Street Job Family Group: Technology Description: This is a full time, permanent role located at 320 S. Canal (CHIC), downtown Chicago. The...

    onsite, Chicago, IL, United States
    $55k – $120k/yrFull TimeSenior (5+ years)
  • O'Hare Concessions

    O'Hare Concessions

    a month ago

    Retail associate - otg management

    Who We Are On the Go (OTG) has elevated the dining and retail experience for travelers by bringing together world-class hospitality, award-winning dining concepts, and forward-thinking technology....

    onsite, Chicago, IL, United States
    $42k/yrFull TimeJunior (<2 years)
  • Labelmaster

    Labelmaster

    a month ago

    It support specialist

    Onsite | Chicago, IL | Full-Time | Excellent Benefits Are you a hands-on IT professional who enjoys troubleshooting technology, supporting users, and helping keep systems running smoothly?...

    onsite, Chicago, IL, United States
    $52k – $65k/yrFull TimeMiddle (2-4 years)

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