Senior project manager

Serve as the primary interface between Consulting, Account Management, Customer teams, and Customer-approved third parties. Manage complex, time-sensitive consulting engagements and ensure customer requirements are met using PMI project management principles and knowledge of ordering, provisioning, and installation processes.

Roles & Responsibilities

• Manage end-to-end project and service delivery according to established project management best practices.
• Proactively resolve issues affecting project schedules, scope, cost, quality, and changing customer priorities.
• Develop and maintain project plans, migration plans, formal documentation, and risk, issue, and action logs.
• Manage activities across architecture design, engineering, change control, and operations acceptance.
• Ensure timely delivery of project documentation and maintain strong relationships across project and program teams.
• Direct day-to-day Security and Network team activities in line with the agreed project plan.
• Communicate project issues, actions, decisions, and outcomes to relevant stakeholders.
• Conduct meetings, document minutes and action items, and provide executive overviews and dashboards.
• Manage multiple project streams, resources across time zones, and global network and security deployments.
• Address senior management and communicate critical outages when required.

Essential Skills & Qualifications

• 25+ years of experience in the IT industry.
• 15+ years of experience as a Project Manager and/or Service Manager.
• 3+ years of experience as a Program Manager.
• Bachelor of Science (BS) or Bachelor of Arts (BA) degree.
• Proven experience managing large transformation programs with multiple workstreams and Project Manager direct reports.
• Experience with executive dashboards, reporting automation, and program governance.
• Excellent customer-facing, interpersonal, written, and verbal communication skills.
• Formal project management certification, such as PRINCE2.
• Proficiency in Microsoft Excel, Word, Project, and PowerPoint.
• Ability to manage competing priorities, work independently with minimal supervision, and deliver under pressure.
• Leadership experience managing resources across multiple time zones.
• Fluent spoken and written English, plus business-level proficiency in at least one of the following languages: Mandarin, Cantonese, Japanese, Spanish, or Portuguese.
• Strong problem-solving skills, a customer-focused approach, and experience working in a change-driven environment.