Senior it support engineer

We are hiring for a full-time Senior IT Support Engineer in The San Francisco Bay Area. This role requires the ability to handle various problems with expertise and exceptional judgment while working with end-users at the highest level within organizations. We are looking for professionals who provide high-touch, personalized technical support and proactive solutions that ensure a seamless and exceptional experience for our clients.

What You'll Do:

• Provide advanced technical support for Microsoft 365 services including:
• Exchange Online, SharePoint Online, Teams, OneDrive, and Intune
• Diagnose and resolve complex issues related to identity, access, collaboration, and endpoint management in a cloud-first enterprise environment
• Lead incident response and root cause analysis for service outages and performance degradations across M365 workloads
• Administer and optimize Microsoft 365 tenant configurations, user accounts, licenses, and security policies using admin centers and automation tools
• Implement and manage identity and access controls via Entra ID, including conditional access and multi-factor authentication
• Deploy and manage endpoint configurations and security baselines using Intune and Autopilot
• Monitor service health, audit logs, and usage analytics to proactively identify trends, ensure compliance, and enhance performance
• Apply advanced AI-driven tools such as Claude, Copilot and ChatGPT to accelerate troubleshooting, automate tasks, and deliver proactive solutions that enhance client satisfaction and operational efficiency
• Customize M365 services to meet organizational needs, including mailbox policies, Teams settings, SharePoint configurations, and device compliance rules
• Integrate Microsoft 365 with third-party tools and services, ensuring seamless interoperability and alignment with business requirements
• Implement and maintain security and compliance features such as DLP policies, retention labels, and alerting mechanisms

Required Qualifications:

• 6+ years of recent end-user technical support experience, including providing support to executive-level users
• Strong problem-solving skills and attention to detail
• Excellent written and verbal communication
• Strong time management and ability to prioritize
• Ability to thrive in a fast-paced environment and work effectively under pressure
• Ability to be on-site daily (Monday-Friday)
• Available to be on call once per quarter for one week

Rewards:

• $100,000 - $120,000 + Generous Quarterly Bonus
• Best-in-class benefits: medical, dental, HSA, Dependent Day Care FSA
• Travel/commuter reimbursement
• 4 weeks PTO and 10 paid holidays