Security shift supervisor/dual rate

JOB PURPOSE: Responsible for security/safety/loss control operations during assigned shift to promote a secure environment within The Quinault Beach Resort and Casino's company philosophy, while maintaining an emphasis on customer service.

ESSENTIAL JOB FUNCTIONS:

• Provide excellent customer service for all internal and external customers of the Casino operations at all times and in all activities.
• Establish and maintain effective working relationships with all internal and external customers of the Quinault Beach Resort and Casino operations.
• Develop solutions for customer concerns and continual focus on customer service as our top priority.
• Provides security, safety and loss control by monitoring, observing, reporting and taking appropriate action.
• Respond appropriately to a wide variety of property, life or asset-threatening conditions with immediate assistance.
• Observes safety hazards, violations of policies, procedures, rules or laws and reports them to shift supervision.
• Coordinate with other Security personnel to provide optimum security services.
• Maintains accountability for assigned monies during fills, drops and escorts and other assigned duties.
• Promotes the courteous treatment of customer and employees.
• Promotes and monitors the confidential treatment of all relevant information.
• Adhere to all QBRC Personnel Policies and Procedures, Title 97 Policy, and HR Standard Operating Procedures.

The above duties and responsibilities are not an all-inclusive list but rather a general representation of the duties and responsibilities associated with this position. The duties and responsibilities will be subject to change based on organizational needs and/or deemed necessary by the supervisor.

PHYSICAL/MENTAL REQUIREMENTS: (*Constantly, Frequently, Occasionally) While performing these job duties, the employee is regularly required to: Walking and standing for long periods of time.

ACCESS TO SENSITIVE AREAS All area of the operation and in accordance with Internal Controls

WORKING CONDITIONS: Must be able to work in a smoking environment.

QUALIFICATIONS: (Include equipment knowledge/use)

Required: Must be at least 21 years of age. High School Diploma or equivalent. Demonstrated Casino Security experience. Demonstrated record of positive customer service skills. Report writing and incident investigation skills. Additional or continued education certificates in related fields. One (1) or more years of full time supervisory experience, preferrably in the security field.

Preferred: Work experience at Quinault Beach Resort & Casino, or a casino environment.

LICENSE REQUIREMENTS: Class III Washington State and Quinault Indian Nation Tribal Gaming License. Maintain a valid Washington State Drivers License. Certification in CPR and First Aid (within 90-days of hire). Alcohol server training CARE or TIPS.