Mercy Medical Center
·12 days agoMercy Medical Center
·12 days ago
Location
onsite, Baltimore, MD, United States
Salary
$44k – $73k/yr
Commitment
Full Time
Level
Junior (<2 years)
Mercy Medical Center is honored to be recognized by Newsweek as one of America's Most Trustworthy Companies for three consecutive years (2023–2025) and as one of America's Greatest Workplaces for Women in 2025. Additionally, we are proud to be a multi-time recipient of Forbes' America's Best Midsize Employers award, most recently in 2025.
As a hospital founded by the Sisters of Mercy, we offer a supportive and empowering environment where dedicated medical professionals thrive. If you're passionate about making a meaningful impact through your work and contributing to a mission of compassionate care, we invite you to apply today and join our Mercy family.
The Scheduling Concierge / Call Center Operator will be the initial point of contact for all patients and this interaction will function as a key component to the overall patient experience. Responsibilities include scheduling office appointments and procedures as well as taking accurate phone messages, making reminder calls to patients per office protocol, taking accurate Rx refill requests and sending them through Epic to provider pools, insure referrals are in the system for upcoming appointments, flag offices for patients coming with high balances. The Scheduling Concierge / Call Center Operator is also responsible for sending out new patient packets, scanning documents, working workqueues (WQs), recommending workflow efficiencies to improve the patient experience. Provide patients with information on physicians, directions to locations and educational materials. Answer patients or physicians questions. Interviews callers to obtain full understanding of what information is being requested. Provide high quality customer service on every call. Promote teamwork and call center success. Responsible for satisfying the customer and maintaining the image of Mercy Medical Center. This position requires a self-directed individual with comprehensive knowledge of insurance requirements, customer service skills, problem solving and the ability to multi-task.
EDUCATION AND WORK EXPERIENCE
High School Diploma or GED
A minimum of one year experience preferably in a medical office setting
EPIC experience preferred
McCormick & Company
At McCormick, we bring our passion for flavor to work each day. We encourage growth, respect everyone's contributions and do what's right for our business, our people, our communities and our planet....
onsite, Baltimore, MD, United StatesFull TimeLead / Manager
Compass Group
Location: University of Maryland Baltimore County Salary: $60,000 - $70,000 Other Forms of Compensation: Medical, Dental, Vision, 401k, PTO At over 300 college & universities around the country,...
onsite, Baltimore, MD, United States$60k – $70k/yrFull TimeJunior (<2 years)
Clean Harbors
Clean Harbors in Baltimore, MD is seeking an Operations Manager to lead overall branch operations. This role is responsible for ensuring safe, cost-effective, and efficient day-to-day operations...
onsite, Baltimore, MD, United States$90k – $100k/yrFull TimeLead / Manager
Florida Crystals / ASR Group
ASR Group is the world’s largest refiner and marketer of cane sugar, with an annual production capacity of more than 6 million tons of sugar. The company produces a full line of grocery, industrial,...
onsite, Baltimore, MD, United States$94k/yrFull TimeJunior (<2 years)
COVE PROPERTY
The Cove Mission Statement Cove Property Management is dedicated to providing top level customer service while managing income-producing properties, enhancing operating performance, and increasing...
onsite, Baltimore, MD, United StatesFull TimeJunior (<2 years)
Constellation Energy Generation, LLC.
WHO WE ARE As the largest private-sector power producer in the world and the nation's largest producer of clean and reliable energy, Constellation is focused on our purpose: lighting the way to a...
onsite, Baltimore, MD, United States$159k – $177k/yrFull TimeSenior (5+ years)Urban Strategies
REPORT TO: Sr. Project Manager STATUS: Full Time SUPERVISORY RESPONSIBILITIES: None BACKGROUND: USI is a national nonprofit with extensive experience in the design and implementation of place-based...
onsite, Baltimore, MD, United States$83k – $85k/yrFull TimeMiddle (2-4 years)
