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  4. Service Manager

Onsite Service Manager jobs in Baltimore, Maryland, USA

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Aug 23, 2025

Service Manager On-Site — Baltimore Opportunities Await

Baltimore's growing service industry continues to create demand for skilled professionals ready to lead teams and drive customer satisfaction. We currently have 157 on-site openings for a service manager, offering a chance to make a real impact in a dynamic, fast-paced environment. This is an excellent opportunity for those searching for service manager jobs in Baltimore who want to grow their career within a thriving local market.

The ideal candidate brings strong leadership abilities, excellent communication skills, and a proven track record of managing service operations efficiently. Employers looking to hire a service manager typically seek someone who can balance customer relations, staff coordination, and process improvement while maintaining high standards of quality. Familiarity with scheduling systems, budget oversight, and conflict resolution is highly valued, along with the ability to motivate teams and adapt quickly to shifting priorities in a hands-on, on-site setting.

On-site work remains the standard for this position, as it requires direct oversight of daily operations, staff supervision, and face-to-face customer interaction. Baltimore's service sector shows steady hiring momentum, with many local businesses actively posting service manager vacancies to support expansion and improve operational efficiency. Candidates who thrive in structured, in-person environments will find plenty of service manager positions available across the city's retail, hospitality, and commercial sectors.

If you're ready to take the next step in your career, now is the time to explore current openings and apply with confidence. Global Work AI connects motivated professionals with top employers seeking dependable, experienced leaders for on-site roles. Discover new service manager jobs in Baltimore today and find the opportunity that matches your skills and ambitions.

Frequently Asked
Questions

Everything you need to know about
finding your next role
  • What is the average service manager salary in Baltimore?

    In Baltimore, a service manager role typically pays in the mid-$50,000s to low-$80,000s per year, with many employers also offering bonuses or commission tied to performance. Exact pay depends on the industry, company size, and whether the position oversees a single location or a larger service operation. In Maryland, higher wages are more common for candidates who manage schedules, budgets, and customer satisfaction metrics. Review current listings in Baltimore and compare them with nearby operations roles to gauge today’s market range.
  • What qualifications do you need to become a service manager?

    Most employers look for a mix of education and practical business experience rather than one fixed degree. A high school diploma is usually the minimum, while an associate or bachelor’s degree in business, operations, hospitality, or a related field can strengthen a Baltimore application. For a service manager job, training in scheduling, customer relations, reporting, and safety procedures is often valued. In Maryland, certifications in management or industry-specific systems may help a candidate stand out, so it helps to compare requirements across local job ads.
  • What skills are most important for a service manager job?

    Strong people leadership matters most, because the role depends on guiding teams while keeping service standards consistent. Employers in Baltimore often want clear communication, conflict resolution, time management, and comfort with data such as KPIs, staffing levels, and service response times. A service manager also benefits from decision-making under pressure and the ability to balance customer needs with business goals. On-site roles in Maryland can be especially fast paced, so it is useful to review openings for clues about the mix of technical and interpersonal skills they prioritize.
  • What are the day-to-day responsibilities of a service manager?

    A typical day often starts with reviewing schedules, staffing gaps, and open service issues before the team gets busy. The work may include coaching employees, monitoring service quality, handling escalated customer concerns, coordinating with other departments, and updating reports for leadership. In Baltimore, an on-site service manager may also manage compliance, inventory, or vendor coordination depending on the business. The role is highly operational, so checking recent local job descriptions can show how responsibilities vary across industries in Maryland.
  • What does the hiring process look like for an on-site service manager role in Baltimore?

    Hiring usually begins with an application and resume review, followed by one or more interviews focused on leadership style, service recovery, and operational judgment. In Baltimore, employers may include a phone screen, an in-person interview, and sometimes a practical scenario or team meeting to see how you handle real workplace issues. For an on-site service manager position, availability, commute reliability, and local work authorization may also come up early. Comparing several Maryland listings can help you see which steps are most common.
  • Is prior experience in customer service, operations, or team leadership required for a service manager role?

    Direct experience is not always mandatory, but it is often expected because the job blends service delivery with supervision. Many employers in Baltimore prefer candidates who have worked in customer service, operations coordination, shift leadership, or similar environments where they have already handled people and processes. For a service manager position, transferable experience can count if it shows accountability, scheduling, problem-solving, and training support. In Maryland, reviewing the background listed in nearby postings can help you judge how strict each employer is.
  • What career growth opportunities are available after working as a service manager?

    This role can open doors to higher-level operations and leadership paths, especially for people who build strong results over time. Common next steps include operations manager, regional manager, general manager, customer experience lead, or department director, depending on the industry. In Baltimore, a service manager background is also useful for roles that involve process improvement, workforce planning, or site oversight. Maryland employers often value candidates who can show measurable team outcomes, so it is smart to compare these openings with other management tracks as you plan ahead.

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157 jobs found

  • Genuine Parts Company

    Genuine Parts Company

    a day ago

    Assistant store manager

    Job Summary The Assistant Store Manager uses their automotive, customer service, operational and leadership expertise with all customers and team members to successfully operate our NAPA retail store...

    onsite, Baltimore, MD, United States
    $39k/yrFull TimeJunior (<2 years)
  • Extra Space Storage

    Extra Space Storage

    2 days ago

    Assistant store manager

    -Day shift only: Office closes at 6pm. -Will work between multiple stores in the district. -This location is closed on Sundays. Compensation Starting Pay Range: $16.50-$18.00 Hourly The Assistant...

    onsite, Baltimore, MD, United States
    $33k – $36k/yrFull TimeJunior (<2 years)
  • Education Affiliates

    Education Affiliates

    6 days ago

    Call center manager

    Position Summary: Oversees Call Center responsibilities in the areas of payroll, scheduling, recruiting, training, meetings, and reporting, as well as day to day and monthly activities. Essential...

    onsite, Baltimore, MD, United States
    Full TimeLead / Manager
  • Southern Management Companies

    Southern Management Companies

    6 days ago

    Apartment maintenance service manager (m1)

    We are seeking an apartment maintenance professional with supervisory experience to oversee residential and commercial operations. This role requires strong project management capabilities, a...

    onsite, Baltimore, MD, United States
    Full TimeLead / Manager
  • Opus

    Opus

    7 days ago

    District manager i

    Job Description Job Type: Full Time/Exempt Pay Rate: $72,000 annually, plus a full benefits package including medical, dental, vision, disability, life insurance, voluntary benefits and 401k with a...

    onsite, Baltimore, MD, United States
    $72k/yrFull TimeLead / Manager
  • State of Maryland

    State of Maryland

    8 days ago

    Program manager senior ii

    Introduction Maryland’s Family and Medical Leave Insurance (FAMLI) program makes sure all workers in Maryland have paid time off for medical and family reasons. FAMLI is a social insurance system...

    onsite, Baltimore, MD, United States
    $113k – $178k/yrFull TimeSenior (5+ years)
  • ALDI

    ALDI

    8 days ago

    Full-time assistant store manager

    The assistant store manager plays a vital role in supporting the effective and efficient operation of an ALDI store. Reporting directly to the store manager, the assistant store manager oversees...

    onsite, Baltimore, MD, United States
    $53k – $55k/yrFull TimeNo Skills
  • EquipmentShare

    EquipmentShare

    8 days ago

    Rental coordinator

    Build the Future with Us — EquipmentShare is Hiring a Rental Coordinator At EquipmentShare, we’re not just filling a role — we’re assembling the best team on the planet to build something that’s...

    onsite, Baltimore, MD, United States
    $39k – $60k/yrFull TimeEntry with Degree
  • Public Storage

    Public Storage

    10 days ago

    District manager

    Company Description Annual Compensation Pay Range: $100,000 - $116,000 We promote from within our organization, and growth opportunity is in your hands! Equity grant awarded at end of year company...

    onsite, Baltimore, MD, United States
    $100k/yrFull TimeJunior (<2 years)
  • Hawkins HR Consulting, LLC

    Hawkins HR Consulting, LLC

    10 days ago

    Maintenance manager

    A well-established and growing manufacturing organization is seeking an experienced Maintenance Manager to provide leadership for the maintenance and technical operations at one of its Baltimore-area...

    onsite, Baltimore, MD, United States
    $135k – $155k/yrFull TimeLead / Manager
  • Dollar Tree

    Dollar Tree

    10 days ago

    Assistant manager ii

    We’re seeking an Assistant Store Manager to join our team to help with store operations, customer service and team development. Duties include, but are not limited to, the following: Assist with...

    onsite, Baltimore, MD, United States
    $37k – $39k/yrFull TimeNo Skills
  • Citi Trends

    Citi Trends

    11 days ago

    Assistant manager

    About Citi Trends Citi Trends is a leading off-price value retailer of apparel, accessories, and home trends dedicated to delivering great style and amazing brands at exceptional prices. We are...

    onsite, Baltimore, MD, United States
    Full TimeJunior (<2 years)
  • Dollar Tree

    Dollar Tree

    11 days ago

    Assistant manager i

    We’re seeking an Assistant Store Manager to join our team to help with store operations, customer service and team development. Duties include, but are not limited to, the following: Assist with...

    onsite, Baltimore, MD, United States
    $34k – $35k/yrPart TimeNo Skills
  • Metz Culinary Management

    Metz Culinary Management

    12 days ago

    Assistant general manager dining services

    Metz Culinary Management is growing and seeking an experienced Food Service Manager to serve as the Assistant General Manager of Dining Services. This position requires a solid background in the...

    onsite, Baltimore, MD, United States
    Full TimeJunior (<2 years)
  • EY

    EY

    13 days ago

    Sap - is-u customer service manager - consulting - location open

    Location: Anywhere in Country At EY, we’re all in to shape your future with confidence. We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you...

    onsite, Akron, OH, United States
    $143k – $297k/yrFull TimeLead / Manager
  • Healthcare Services Group, Inc.

    Healthcare Services Group, Inc.

    14 days ago

    Dining services - manager in training

    Overview Join Healthcare Services Group (HCSG) as a Dining Services Manager in Training to learn to manage your own account! This structured and paid 16-week program will develop you to manage and...

    onsite, Baltimore, MD, United States
    $46k – $50k/yrFull TimeJunior (<2 years)
  • Crunch Fitness - JFF North America

    Crunch Fitness - JFF North America

    15 days ago

    Manager in training

    Benefits: Free gym membership Free uniforms Health insurance Paid time off Training & development Vision insurance 401(k) Bonus based on performance Dental insurance Employee discounts Job...

    onsite, Baltimore, MD, United States
    Full TimeJunior (<2 years)
  • Valvoline Instant Oil Change - Henley Enterprises

    Valvoline Instant Oil Change - Henley Enterprises

    16 days ago

    Assistant service center manager

    Are you a dedicated team player looking to level up your career? Henley Enterprises, the largest franchisee of Valvoline Instant Oil Change, is looking for leaders! This is your gateway to learn the...

    onsite, Baltimore, MD, United States
    $44k/yrFull TimeJunior (<2 years)
  • WINDSOR FASHIONS LLC

    WINDSOR FASHIONS LLC

    16 days ago

    Assistant manager

    Job Details: Job Location: 17 Baltimore - Baltimore, MD Position Type: Full-Time/Part-Time Education Level: High School Salary Range: $16.00 - $17.00 Hourly Job Category: Retail - Management...

    onsite, Baltimore, MD, United States
    $32k – $34k/yrFull TimeJunior (<2 years)
  • McCormick & Company

    McCormick & Company

    16 days ago

    Manager, customer order solutions

    At McCormick, we bring our passion for flavor to work each day. We encourage growth, respect everyone's contributions and do what's right for our business, our people, our communities and our planet....

    onsite, Baltimore, MD, United States
    Full TimeLead / Manager
  • Five Guys

    Five Guys

    17 days ago

    Assistant manager - 4160

    The pay for this position is salaried, non-exempt and starts at $50,000 - $55,000/annually with possible overtime. This position is also eligible for participation in performance-based bonus rewards....

    onsite, Baltimore, MD, United States
    $50k – $55k/yrFull TimeJunior (<2 years)
  • Asbury Automotive

    Asbury Automotive

    22 days ago

    Service advisor

    About Asbury Koons Automotive Group is part of Asbury Automotive Group (NYSE: ABG) is a Fortune 500 company and one of the largest franchised automotive retailers in the United States. We are...

    onsite, Baltimore, MD, United States
    $60k/yrFull TimeJunior (<2 years)
  • Goodyear

    Goodyear

    24 days ago

    Assistant service manager - baltimore, md

    Job Description Let's Connect APPLY TODAY To Schedule Your On Site Interview! The pay range for this position is $19.00 - $24.00/hr; however, base pay offered may vary depending on factors such as...

    onsite, Baltimore, MD, United States
    $38k – $48k/yrFull TimeJunior (<2 years)
  • Deloitte

    Deloitte

    24 days ago

    Service strategy manager – technology industry

    SERVICE STRATEGY MANAGER – TECHNOLOGY INDUSTRY Strategy, Growth, and Transformation | Enterprise Strategy and Growth Same job available in 43 locations Atlanta, Georgia, United States Austin, Texas,...

    onsite, Atlanta, GA, United States
    $183k – $322k/yrFull TimeLead / Manager
  • Five Guys

    Five Guys

    a month ago

    Assistant manager - 4029

    The pay for this position is salaried, non-exempt and starts at $50,000 - $55,000/annually with possible overtime. This position is also eligible for participation in performance-based bonus rewards....

    onsite, Baltimore, MD, United States
    $50k – $55k/yrFull TimeJunior (<2 years)
  • Deloitte

    Deloitte

    a month ago

    Service strategy manager – consumer

    SERVICE STRATEGY MANAGER – CONSUMER Strategy, Growth, and Transformation | Enterprise Strategy and Growth Same job available in 43 locations Atlanta, Georgia, United States Austin, Texas, United...

    onsite, Atlanta, GA, United States
    $183k – $322k/yrFull TimeLead / Manager
  • Deloitte

    Deloitte

    a month ago

    Service strategy manager - healthcare

    SERVICE STRATEGY MANAGER - HEALTHCARE Strategy, Growth, and Transformation | Enterprise Strategy and Growth Same job available in 43 locations Atlanta, Georgia, United States Austin, Texas, United...

    onsite, Atlanta, GA, United States
    $183k – $322k/yrFull TimeLead / Manager
  • Deloitte

    Deloitte

    a month ago

    Service strategy manager – technology

    SERVICE STRATEGY MANAGER – TECHNOLOGY Strategy, Growth, and Transformation | Enterprise Strategy and Growth Same job available in 43 locations Atlanta, Georgia, United States Austin, Texas, United...

    onsite, Atlanta, GA, United States
    $183k – $322k/yrFull TimeLead / Manager
  • Deloitte

    Deloitte

    a month ago

    Service strategy manager – telecom, media & entertainment (tme)

    SERVICE STRATEGY MANAGER – TELECOM, MEDIA & ENTERTAINMENT (TME) Strategy, Growth, and Transformation | Enterprise Strategy and Growth Same job available in 43 locations Atlanta, Georgia, United...

    onsite, Atlanta, GA, United States
    $183k – $322k/yrFull TimeLead / Manager
  • Deloitte

    Deloitte

    a month ago

    Service strategy senior manager - consumer

    SERVICE STRATEGY SENIOR MANAGER - CONSUMER Strategy, Growth, and Transformation | Enterprise Strategy and Growth Same job available in 43 locations Atlanta, Georgia, United States Austin, Texas,...

    onsite, Atlanta, GA, United States
    $198k – $392k/yrFull TimeSenior (5+ years)
  • Deloitte

    Deloitte

    a month ago

    Service strategy senior manager - telecom, media & entertainment

    SERVICE STRATEGY SENIOR MANAGER - TELECOM, MEDIA & ENTERTAINMENT Strategy, Growth, and Transformation | Enterprise Strategy and Growth Same job available in 43 locations Atlanta, Georgia, United...

    onsite, Atlanta, GA, United States
    $198k – $392k/yrFull TimeSenior (5+ years)
  • Deloitte

    Deloitte

    a month ago

    Services strategy manager – technology, media & entertainment (tme)

    SERVICES STRATEGY MANAGER – TECHNOLOGY, MEDIA & ENTERTAINMENT (TME) Strategy, Growth, and Transformation | Enterprise Strategy and Growth Same job available in 43 locations Atlanta, Georgia, United...

    onsite, Atlanta, GA, United States
    $183k – $322k/yrFull TimeLead / Manager
  • Deloitte

    Deloitte

    a month ago

    Services strategy manager – consumer

    SERVICES STRATEGY MANAGER – CONSUMER Strategy, Growth, and Transformation | Enterprise Strategy and Growth Same job available in 43 locations Atlanta, Georgia, United States Austin, Texas, United...

    onsite, Atlanta, GA, United States
    $183k – $322k/yrFull TimeLead / Manager
  • Deloitte

    Deloitte

    a month ago

    Services strategy senior manager - technology, media & entertainment

    SERVICES STRATEGY SENIOR MANAGER - TECHNOLOGY, MEDIA & ENTERTAINMENT Strategy, Growth, and Transformation | Enterprise Strategy and Growth Same job available in 43 locations Atlanta, Georgia, United...

    onsite, Atlanta, GA, United States
    $198k – $392k/yrFull TimeSenior (5+ years)
  • Deloitte

    Deloitte

    a month ago

    Services strategy manager – technology

    SERVICES STRATEGY MANAGER – TECHNOLOGY Strategy, Growth, and Transformation | Enterprise Strategy and Growth Same job available in 43 locations Atlanta, Georgia, United States Austin, Texas, United...

    onsite, Atlanta, GA, United States
    $183k – $322k/yrFull TimeLead / Manager
  • Deloitte

    Deloitte

    a month ago

    Services strategy senior manager - consumer

    SERVICES STRATEGY SENIOR MANAGER - CONSUMER Strategy, Growth, and Transformation | Enterprise Strategy and Growth Same job available in 43 locations Atlanta, Georgia, United States Austin, Texas,...

    onsite, Atlanta, GA, United States
    $198k – $392k/yrFull TimeSenior (5+ years)
  • Deloitte

    Deloitte

    a month ago

    Services strategy manager - healthcare

    SERVICES STRATEGY MANAGER - HEALTHCARE Strategy, Growth, and Transformation | Enterprise Strategy and Growth Same job available in 43 locations Atlanta, Georgia, United States Austin, Texas, United...

    onsite, Atlanta, GA, United States
    $183k – $322k/yrFull TimeLead / Manager
  • Geiger Pump and Equipment

    Geiger Pump and Equipment

    a month ago

    Service coordinator

    Support Geiger sales efforts by performing a variety of inside sales, order entry, and administrative tasks. This involves working with sales engineers, millwrights and mechanics to receive, inspect,...

    onsite, Baltimore, MD, United States
    Full TimeJunior (<2 years)
  • Dexterra

    Dexterra

    a month ago

    Area manager

    Company Description WHO ARE WE? Dexterra Group is a fast-growing, financially strong, publicly listed company (TSX:DXT). We have a far-reaching presence across the entire continent North America with...

    onsite, Baltimore, MD, United States
    Full TimeLead / Manager
  • Tulkoff Foods

    Tulkoff Foods

    a month ago

    Customer service manager

    Job Details: Job Location: 0PZ69 TULKOFF FOOD PRODUCTS LLC - BALTIMORE, MD Position Type: Full Time Salary Range: $80000.00 - $95000.00 Job Shift: Day Summary: The primary role of the Customer...

    onsite, Baltimore, MD, United States
    $80k – $95k/yrFull TimeJunior (<2 years)

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