Scheduler

Job Description

Please note this is a Temporary Position lasting approximately 3 months.

Pay: $22/hour

This position is eligible for Daily Pay! Work today, get paid today! We’ve partnered with DailyPay, a voluntary benefit to offer employees access to their pay on their own schedule.

Work Schedule: Monday - Friday 8am - 4:30pm

JOB SUMMARY:

To Supervisor II, Scheduling and Program Management functions as a Supervisor for the Community Programs Division performing a broad range of duties for the program Your Life Your Way (YLYW).

ESSENTIAL FUNCTIONS:

Program Quality:

• Care Plan compliance comparing daily billing logs to time sheets, cross-referencing client's plan of care.
• Perform all assigned duties related to the Quality Management Program to include: monthly outcome management as well as quarterly summaries presented to the governing board.
• Collect Enhance Monthly Reporting (EMR) demographics and enter data into The Acumen System.
• Ensure completion of employee and client files at point of intake, on a regular review process thereafter.
• File reviews.
• Continuous improvement to update policies, forms etc.
• Review monthly billing to ensure EVV (Electronic Visit Verification) is captured and approved for all services billed.

Case Management Support:

• Conduct and document 90-day visits according to client database system.
• Assist new hires with the completion of hiring paperwork before New Employee Orientation (NEO).
• Order Supplies.
• Attend any outreach events to market the YLYW Program.
• Attend all provider trainings.
• Participate in the on-call program.
• Create, implement, and train on Plan of Care for each client in the YLYW Program. A plan of care will be created upon intake, annually and if the client has any changes that occur that result in a care plan change.
• Complete all necessary documentation to include incident reports, quarterly and final surveys as well as other paperwork as necessary.

Relationship Management:

• Assist with trouble-shooting client problems and complaints via the phone, in client meetings and/or with case managers in order to de-escalate situations.
• Communicate routinely and consistently with all co-workers, supervisors, and external stakeholders, demonstrating a high level of customer service with all interactions.
• Maintain close contact with referral sources and other service providers.
• Assist with special projects, serve on committees as needed, attend all pertinent staffing and meetings as required and perform other duties as required.
• In addition, it will take the lead role in providing support to direct reports with client problems or concerns.

Staff Supervision and Development:

• Responsible for providing direct supervision to client care providers.
• Coordinate and monitor direct reports in all areas of the operation to ensure all workers are utilizing the best practice models and that program recipients are receiving quality services.
• The incumbent is responsible for working through all personnel issues for direct reports including performance evaluations and will complete interviewing, hiring, and terminating staff directly supervised.
• Responsible for monitoring the completion of trainings.

QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education:

• A High School diploma or equivalent and one (1) year related experience and/or training; or equivalent combination of education and experience.

Experience:

• Prior experience working in a home care industry, or scheduling patients is preferred, but not necessary.

Other:

• The incumbent must be personable and professional while maintaining sound working relationships with many diverse customers, clients, employees, referral sources and other colleagues in a culturally respectful and appropriate manner.
• Must have the ability to work independently and cooperatively, and to exercise effective planning while working effectively with the pressure of deadlines. Maintain accurate records and demonstrate sound computer skills required.
• Must demonstrate initiative, self-motivation with demonstrated ability to stay focused and disciplined.
• The incumbent must also demonstrate effective written and oral communication skills and have the ability to meet reporting deadlines.
• Must have experience speaking effectively to various small groups in a presenting/informative role.
• This position requires sitting for extended periods and using a computer keyboard for a minimum of four (4) hours each day.
• The incumbent will be expected to maintain confidentiality regarding agency and client records and information.
• Overtime and/or weekend hours may be required when necessary as well as some travel to attend meetings and required training.
• The incumbent will be required and must have the ability to drive for company business.

Physical Requirements

Attachment to Job Description

Guide to Physical Requirements:

• Continuously (5-8 hours)
• Frequently (3-4 hours)
• Occasionally (1-2 hours)
• Never

LIFTING: (as defined by ADA)

• Heavy: 45 lbs & over - NEVER
• Moderate: 15-44 lbs - OCCASIONALLY
• Light: 14 lbs & under - OCCASIONALLY

CARRYING:

• Heavy: 45 lbs & over - NEVER
• Moderate: 15-44 lbs - OCCASIONALLY
• Light: 14 lbs & under - OCCASIONALLY

PUSHING/PULLING - OCCASIONALLY

REACHING:

• Above Shoulder - OCCASIONALLY
• At Shoulder - OCCASIONALLY
• Below Shoulder - OCCASIONALLY

TWISTING - OCCASIONALLY

BENDING - OCCASIONALLY

KNEELING/CRAWLING - OCCASIONALLY

SQUAT - OCCASIONALLY

CLIMBING:

• Use of legs only (stairs) - OCCASIONALLY
• Use of arms & legs (ladders) - NEVER

HEARING - CONTINUOUSLY

VISION:

• Visual, close - CONTINUOUSLY
• Visual, distant - CONTINUOUSLY
• Visual, depth perception - CONTINUOUSLY

HANDS/FINGERS:

• Simple grasping - CONTINUOUSLY
• Fine Manipulation - CONTINUOUSLY
• Repetitive Movements - CONTINUOUSLY

WALKING - FREQUENTLY

STANDING - FREQUENTLY

SITTING - FREQUENTLY

SPEAKING - CONTINUOUSLY

OTHER, please describe - OCCASIONALLY - Driving