Sales support

Ariston Group is a global leader in sustainable climate and water comfort, listed on Euronext Milan. In 2025 the group reported 2.7 billion-euro revenues, with almost 11,000 employees, direct presence in 41 countries in 5 continents, 32 production sites and 31 research and development centers. The group demonstrates its commitment to sustainability through renewable and high-efficiency solutions, including heating heat pumps, water heating heat pumps, hybrids, domestic ventilation, air handling, electric components, and solar thermal systems, while continuously investing in technological innovation, digitalization, and advanced connectivity solutions. The group operates under global strategic brands Ariston, Wolf and Elco, and brands such as Calorex, NTI, Atag, Domotec, Brink, Chromagen, Racold, as well as Thermowatt and Ecoflam in the components and combustion technologies business.

The Sales Support Specialist reports directly to the Customer Experience Manager. The Sales Support Specialist must be able to work independently and with Regional Sales Managers to perform all duties relative to key customers and the needs of the sales team. This role is also responsible for a variety of reporting activities regarding sales volume and customer order management. The following is a brief description of some of the duties and responsibilities but is not limited to:

• Communicate with the Regional Sales Managers to gain understanding of their sales plans and customers with an overall goal of increasing proactive support levels.
• Ownership of customer relationship regarding purchase order review, order status updates, production schedules, while driving overall support of key customers.
• Create and maintains open order reports and document changes in ERP system.
• Respond to customer inquiries in a same business day manner via phone and email.
• Must be efficient in gathering order updates along with revised Purchase Order approvals in order to meet fluid needs of key customers.
• Must be able to make decisions independently with our customers at the center of any changes.
• Develop improved business processes with a deep working knowledge of all functions who intersect with the order to invoice process.
• Increase customer confidence and protect operations by supplying valid and useful product and order knowledge.
• Inputs data into ERP system and strives for 100% error-free transactions.
• Work cross-functionally, across business brands, to ensure customers are always kept informed and RSMs are fully supported for business needs.
• Must be able to search and run reports proactively from ERP system in order to keep the sales team informed and each order moving within lead times.
• Provide cross-training to other Sales Support Specialists for coverage needs and to close any knowledge gaps regarding brand specifics and nuances.
• Drives process changes and helps build deeper relationships internally and externally.
• Accept other responsibilities as requested by the Customer Experience Manager.

Technical Expertise:

The following is a brief description of processes in the technical expertise duties but is not limited to:

• Proficient in Microsoft Office, especially Excel, but also including Word and Outlook
• SAP knowledge is a plus
• Attention to detail

Education/Experience:

High School Diploma
University degree or qualified work experience
Ability to work in a face paced environment
Ability to communicate and interact effectively in all situations
Minimum five years Customer Service experience
Minimum two years related Sales Support experience
Knowledge of customer service principles and practices
Experience communicating through multiple channels and handling multiple customer queries
Proficient with standard office applications (i.e., Word, Excel, PowerPoint, etc.)

Other Qualifications:

Language Skills – Ability to read, write and speak English.
Mathematical Skills – Basic Math Concepts
Reasoning Ability – Ability to define problems, collect data, establish facts, and draw valid conclusions.
Physical Demands – Physical Activities: Ability to stand, walk and sit. Ability to reach and use arms, hands and fingers. Ability to hear.
Work Environment – Moderately Quiet Office Conditions

We are committed to the principle of equal employment opportunity for all people. We strive to provide a work environment that is accessible, welcoming and inclusive, in full compliance with applicable legal requirements. In line with this commitment, we promote fair, transparent and equitable reward practices. The compensation package will be determined based on the experience, skills and the scope of the role, applying objective and gender‑neutral criteria. We believe that transparency and fairness are essential to building trust, fostering inclusion and ensuring equal opportunities for everyone.