Sales service rep

Job Details:

Job Location: BC1 - Carpinteria, CA

Salary Range: $27.74 - $40.24 Hourly

Position Profile: Service leads the customer experience. Delivering an exceptional customer experience requires a unified front across the entire company. In this dynamic, service teams not only respond to customers requests but increasingly function as additional sales channels and brand ambassadors. A BEGA Sales Service Representative creates trust and confidence by turning each interaction over email, phone or live chat into an exceptional experience. The Sales Service Representative is responsible for the customers entire journey, from initial contact through client satisfaction. This person controls all aspects of order management, including but not limited to order entry, fielding technical questions, aiding in the product modification process, pricing and negotiation, conflict resolution, issuing and managing RGAs, and general responses to representative needs.

This position is focused on a specific region of North America and requires a high level of interaction with the Regional Sales Manager, as well as BEGAs independent sales representatives within that region. As the front-line person to most of our customers and representatives, the Sales Service Representative must always exhibit our core values; everything must be done with Quality as the driving force.

What you'll do:

• Create a customer-centric sales and service approach throughout BEGA to drive brand loyalty.
• Differentiating BEGA by consistently offering proactive & consultative customer engagement.
• Establish robust operational systems to deliver a unified & solutions oriented experience.
• Ensure conversational customer interactions to further our brands recognition and reputation.
• Drive team engagement & ownership with core values, training, empowerment and accountability.
• Demonstrate a high standard of work ethic, professionalism, punctuality and reliability at all times.
• Challenge the process! Evaluate, promote, and support continuous improvement every day.
• Act with respect, integrity, ownership and accountability at all times BEGAs pillars of leadership.
• Ensure quality above all, consistently working towards zero errors or defects in everything we do.
• Respond to all communications and inquiries, both written and verbal, within four hours or less.
• Resolve all customer inquiries and issues, fairly and equitably, within five business days or less.
• Ensure all productivity standards and cost containment initiatives within the region are met.

Position Dimensions:

Order service for revenues ranging from $15 - $25 million. Responsibility for service and support of 10 - 15 independent representatives (1 region). Approximately 50 orders, 75 emails, and 25 incoming calls per day.

Qualifications:

• Knowledge & Experience Minimum of an associate degree (AS/AA) from a two-year college or technical school.
• Two to three years customer service experience and or training is preferred.
• Must have the capacity to learn and navigate software programs and business systems quickly.
• Must have strong problem-solving skills and an analytical approach to all tasks.
• Strong interpersonal skills are required, written and verbal communication skills must be excellent.
• Possesses a positive, professional attitude, and a willingness to be part of a team environment.