BASIC PURPOSE:

Assist Area DOS/Director of Sales/Sales Manager(s) in obtaining customer satisfaction by performing clerical and administrative duties relating to guest and hotel communications and sales.

ESSENTIAL FUNCTIONS:

1. Answering phones and ensuring all inquiries are dealt with accurately, timely and in a professional manner. (40%)
2. Complete correspondence, reports and forms as well as prepare simple written correspondences. (15%)
3. Prepare sales contracts within 24 hours of receiving original, using standard contract format set-up in PC. (10%)
4. Create new files and monitor trace files in accordance with brand SOP’s. (10%)
5. Prepare cover sheets, rooming lists and ASAP reports based on room blocks and customer information. (10%)
6. Assist Area DOS/DOS/SM on creative projects, such as proposals and special event invitations. (5%)
7. Maintain timely and effective paper flow and communications within the sales area. (5%)

Non-Essential Functions:

1. Perform special projects and participate in task forces and committees as requested and all other duties as assigned by the Area DOS/DOS/SM/GM or District Manager.
2. Assist guest with changes and special requests in person, as needed.
3. Input reservation directly into system.