Job Details

Job Location: North Little Rock Headquarters - NORTH LITTLE ROCK, AR

Position Type: Full Time

Salary Range: Undisclosed

Travel Percentage: Up to 25%

Job Shift: Day

Job Category: Management, Manager, Technical Services

ATG (Applied Technology Group) is the premier technology business partner for the Architectural, Engineering, and Construction (AEC) industry in North America. ATG strives to build strong relationships within the professional design community by offering complete software and hardware solutions, supported by a team of experienced technical specialists. With our deep industry knowledge, ATG delivers tailored services that meet the unique needs of AEC professionals, ensuring seamless integration and support across their technology platforms.

Role Summary

The Manager, Technical Services is responsible for leading project execution and delivery performance within the Technical Services organization. This role owns project management, delivery outcomes, resource assignment, utilization, and issue resolution. Managers are fully accountable for the performance and development of Technical Specialists. This includes conducting regular one-on-one meetings, setting expectations, documenting performance, driving improvement, and taking decisive action when expectations are not met. The Manager is responsible for maintaining a high-performing team that delivers quality outcomes for customers and the business. This role requires strong operational leadership, sound judgment, and the willingness to make difficult decisions in support of delivery quality and team effectiveness.

Key Responsibilities

• Project Management & Delivery Ownership: Own the management of Technical Services projects from kickoff through completion. Plan project execution approaches in alignment with approved Statements of Work. Coordinate tasks, sequencing, dependencies, and delivery activities. Act as the primary owner for resolving project issues, risks, and blockers. Drive corrective action when projects fall out of alignment with scope, timeline, or expectations.
• Scope Review & Approval: Review and approve Statements of Work (SOWs) prior to project kickoff. Validate scope clarity, delivery feasibility, and alignment with team capabilities. Identify risks, assumptions, dependencies, and gaps that could impact execution. Partner with Technical Services Executives to refine scope before commitment when needed. Protect delivery teams by ensuring only executable, well-defined scopes move forward.
• Resource Assignment & Utilization: Assign Technical Specialists to projects based on skills, availability, and delivery needs. Manage team capacity, utilization, and workload balancing across active engagements. Coordinate schedules, PTO, and coverage to support delivery commitments. Monitor utilization trends and adjust resourcing proactively.
• People Leadership & Performance Accountability: Serve as the direct performance leader for Technical Specialists. Conduct regular one-on-one meetings focused on performance, growth, adaptability, and expectations. Maintain proper documentation of one-on-one discussions, feedback, and performance observations. Set clear expectations for role performance, versatility, quality, and behavior. Address performance issues promptly through coaching and documented improvement plans. Make decisions regarding continued role fit, reassignment, or termination when performance expectations are not met. Maintain a culture of accountability, professionalism, and continuous improvement.
• Quality Oversight & Issue Resolution: Ensure delivery work meets established quality and technical standards. Assign and oversee QA/QC activities across projects. Investigate delivery issues and lead root-cause analysis. Implement solutions that prevent recurring problems and improve execution consistency.
• Talent Development & Team Growth: Support onboarding and ramp-up of new Technical Specialists. Identify skill gaps impacting delivery and take action through training, coaching, or hiring. Define and reinforce role expectations and growth paths within Technical Services. Develop team versatility to support changing workload demands.
• Operational Coordination & Reporting: Work with the Director to support staffing plans, delivery readiness, and reporting. Provide visibility into project status, risks, and resource needs. Escalate systemic issues that impact delivery, quality, or team performance.

Required Qualifications

• Experience managing technical or professional services projects.
• Proven experience leading teams and managing performance.
• Demonstrated ability to conduct difficult performance conversations and take decisive action.
• Strong ability to diagnose and resolve complex delivery issues.
• Experience with resource planning, utilization management, and team coordination.
• Strong communication, organization, and decision-making skills.
• Experience within the AEC industry or adjacent technology-driven industries.
• Familiarity with Autodesk solutions such as Revit, ACC, BIM 360, or AutoCAD.

Key Competencies

• Project leadership and delivery ownership
• Scope review and risk assessment
• Performance management and accountability
• Decisive problem solving
• People development and coaching
• Resource planning and utilization management
• Quality oversight and execution discipline

Success Metrics

• On-time, on-scope project delivery
• Quality and executability of approved SOWs
• Resolution speed and effectiveness of project issues
• Team utilization and capacity alignment
• Quality and consistency of delivered work
• Improvement in individual and team performance
• Retention of high performers and timely resolution of underperformance

Benefits That Work for You:

At ATG USA, we invest in your well-being, growth, and life outside of work. Here’s what you can expect:

• Health & Wellness: Multiple medical plan options plus dental and vision coverage. On-demand support and mental health/wellness resources via Bennie—your personal benefits concierge.
• Financial Well-Being: Health Savings Account (HSA) and Flexible Spending Account (FSA) options. 401(k) with up to 4% company match after 90 days. Voluntary life, AD&D, supplemental health coverage, and disability protection.
• Extra Perks That Matter: 3 weeks of PTO, paid holidays, and your birthday off. 2 paid volunteer days each year to support causes you care about. Professional development reimbursement + access to GreaterU, ATG’s platform for learning and growth. Four weeks of paid sabbatical after six years—on top of your regular PTO—to refresh and recharge! Discounts on lifestyle perks like pet insurance, financial coaching, and more via the Bennie Marketplace.

ATG is an Equal Opportunity Employer. We do not discriminate based on race, color, religion, sex (including gender identity and sexual orientation), national origin, age, disability, genetic information, or any other protected status under applicable laws. We’re committed to an inclusive workplace where all backgrounds and perspectives are valued, and we strive to build a team that reflects the diverse world we serve.

This full-time role requires a minimum of 40 hours per week, with additional hours as needed to meet deadlines. Candidates must be able to sit or stand for extended periods, travel between office locations (including those with stairs), and lift up to 30 pounds. Strong verbal and written English communication skills, along with adequate visual and auditory abilities (with or without aids), are essential. The physical demands described are representative of those needed to perform the job’s essential functions, with or without reasonable accommodation. If you need accommodation during the application or interview process—or on the job—please contact Human Resources. Applicants must be authorized to work in the U.S. without company sponsorship. We appreciate your interest in ATG!