Manager, revenue operations scaled services, enablement and support

Position Summary

What you'll do...

Job Summary:

Walmart Business is driven by a meaningful purpose: to save time, money, and hassle for businesses, nonprofits, and governments, allowing them to focus on their vital missions. This goal goes beyond just selling goods. It's about helping entrepreneurs grow their businesses, enabling nonprofits to maximize their resources, and assisting governments in improving services for their communities.

As the Manager, Commercial Operations & Process Excellence for Walmart Business' Commercialization & Planning team, you will help build the operating foundation that enables the organization to execute consistently and scale effectively. You will be responsible for developing, documenting, governing, and continuously improving standard operating procedures (SOPs) and critical business processes across the functions supported by Commercialization & Planning.

You will partner with subject matter experts and cross-functional stakeholders to understand how work gets done today, identify gaps and opportunities, design improved future-state processes, and translate complex workflows into clear, actionable documentation. This role goes beyond documenting existing processes. You will help simplify how teams work, reduce reliance on tribal knowledge, and create scalable operating standards that evolve with the business.

Who You'll Work With:

Partner directly with Commercialization & Planning teams to understand, document, and improve critical business processes across Product Commercialization, Commercial Activation, Portfolio Planning, and Commercial Excellence. Collaborate cross-functionally with Product, Sales, Marketing, Customer Success, Customer Care, Revenue Operations, Site Merchandising, Digital Experience, Membership, and other business partners to understand end-to-end workflows and dependencies.

Responsibilities:

Process Design & Standardization:

• Build and maintain a centralized framework for SOPs, process documentation, playbooks, process maps, and other operational resources.
• Translate complex business requirements, workflows, and technical information into clear, concise, and actionable documentation.
• Develop SOPs, process maps, checklists, RACI frameworks, decision trees, and other tools needed to drive consistent execution.
• Establish standard templates and methodologies for documenting and improving business processes.

Process Governance & Knowledge Management:

• Develop and maintain a centralized inventory of critical business processes and supporting documentation.
• Conduct recurring audits to ensure SOPs and process documentation remain accurate and current as products, systems, and business requirements evolve.
• Identify outdated or duplicative documentation and work with business owners to consolidate, update, or retire materials.
• Help create an accessible source of truth that reduces reliance on tribal knowledge and enables associates to quickly understand how work gets done.

Continuous Improvement & Operational Excellence:

• Conduct root-cause analysis when process breakdowns, recurring escalations, or operational gaps are identified.
• Translate business learnings and recurring issues into sustainable process improvements rather than one-time solutions.
• Identify opportunities to leverage technology, automation, and AI to improve efficiency and reduce manual work.
• Apply continuous-improvement principles to improve the effectiveness and scalability of Commercialization & Planning operations.

Implementation & Change Adoption:

• Partner with process owners to implement new or revised processes across impacted teams.
• Ensure impacted stakeholders understand new processes, responsibilities, and ways of working.
• Support the development of communications, job aids, and other resources needed to drive process adoption.
• Gather stakeholder feedback following implementation and identify opportunities for additional improvement.

Minimum Qualifications:

Education and Experience:

• Bachelor's degree in Business, Operations, Communications, Project Management, Education, or a related field OR equivalent practical experience.
• 2+ years of experience in process improvement, project management, business operations, business analysis, knowledge management, or a related field.
• Experience developing, documenting, or improving business processes and standard operating procedures.
• Experience working cross-functionally with multiple stakeholders and subject matter experts.

Skills:

• Strong written and verbal communication skills with the ability to translate complex information into simple, actionable content.
• Strong process-mapping, problem-solving, and critical-thinking capabilities.
• Ability to identify root causes, challenge existing ways of working, and recommend practical solutions.
• Strong organizational and project-management skills with the ability to manage multiple priorities and workstreams.
• Ability to influence and drive alignment across teams without direct authority.
• Experience using collaboration, workflow, documentation, or project-management tools.

Adaptability:

• Ability to operate effectively in a fast-paced, evolving environment.
• Comfortable navigating ambiguity and building structure where processes may not yet exist.
• Ability to balance strategic thinking with detailed execution.
• Willingness to adapt as organizational priorities, technologies, and ways of working evolve.

Preferred Qualifications:

Process Excellence & Operational Experience:

• Experience in process excellence, continuous improvement, operational transformation, or knowledge management.
• Experience facilitating process-mapping, workflow-design, or continuous-improvement sessions.
• Familiarity with Lean, Six Sigma, Kaizen, or similar continuous-improvement methodologies.
• Experience developing governance models, RACIs, operating procedures, or scalable business playbooks.

Business & Technology Experience:

• Experience supporting B2B, eCommerce, Sales, Customer Success, Customer Care, Marketing, Product, or commercialization organizations.
• Experience with process-mapping, workflow-management, knowledge-management, or documentation platforms.
• Experience identifying opportunities for workflow automation and process digitization.
• Demonstrated ability to leverage technology, automation, and AI to improve productivity and operational efficiency.

At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet.

Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more. You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable. For information about PTO, see https://one.walmart.com/notices.

Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms. For information about benefits and eligibility, see One.Walmart.

The annual salary range for this position is $80,000.00 - $155,000.00

Additional compensation includes annual or quarterly performance bonuses. Additional compensation for certain positions may also include: Stock

Minimum Qualifications...

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

Option 1:

Bachelor's degree in business, marketing, communication, digital media/advertising, or related area and 2 years' experience in campaign management, business development, market development, or related area.

Option 2:

4 years' experience in campaign management, business development, market development, or related area.

Preferred Qualifications...

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

• 3 years' experience in account management.
• 3 years' experience in customer-facing role.
• 3 years' experience in digital media.
• Master's degree in business, marketing, communication, digital media/advertising or related area and 1 year's experience in campaign management, business development, market development, or related area.
• With CRM.

Primary Location...

1601 SE 10th St, Bentonville, AR 72716, United States of America

Walmart and its subsidiaries are committed to maintaining a drug-free workplace and has a no tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment.