Retail & fleet assistant manager

Redwood Credit Union is seeking an Assistant Manager of Retail and Fleet who will form a wide variety of management and sales duties in the day-to-day sales and service leadership of the dealership. Research, locate, and sell a variety of vehicles to Business Members in the purchase of new, pre-owned, and brokered vehicles, while simultaneously providing sales management to a team Auto Sales Advisors.

Key Responsibilities

Retail Management:

• Work with sales and service team members to ensure a timely and seamless purchase process for Members and guests.
• Demonstrate and train both service and product-knowledge standards.
• Assist in leading regular huddles with RCUAS team members.
• Assist in managing the CRM platform to ensure proper follow up, retention of Members and to seek out new prospective sales and Member growth.
• Motivate, counsel, coach and monitor the performance of the RCUAS sales and service team.

Fleet Auto Sales:

• Sell vehicles to business Members.
• Sell mechanical breakdown warranties, guaranteed auto protection coverage and other aftermarket related items.
• Prepare paperwork for the sale of the vehicle and loan.
• Research and solve Member problems and complaints in an accurate and timely manner.
• Perform all functions in a security conscientious manner.

Administrative and Support:

• Assist with completion of monthly reports and other tasks as needed.
• Create and submit invoices for payment for repairs, smog certifications and other reconditioning items on repossessed and in-stock vehicles.
• Ensure the immediate collection of sales proceeds on each vehicle sold.
• Lead and assist Auto Advisors to ensure sales paperwork is complete and organized.
• Responsible for moving cars and organizing dealership lot.
• Assure the close out of all deals sold at RCU Auto Services.
• Manage Sales Advisor’s dealership and branch schedule, to ensure appropriate coverage.
• Partner with Assistant Manager in tracking and forwarding internet leads to Sales Advisors.

Other Functions:

• Visit businesses and branches to promote auto buying fleet services.
• Promote business and fleet services at community and other types of events.
• Work in conjunction with Business Services to grow and support Business Members.
• Assist in the continuous growth of dealer relations to enhance broker business.

Join us and discover why you'll love working at Redwood Credit Union!

ABOUT REDWOOD CREDIT UNION (RCU):

At Redwood Credit Union, our mission is to passionately serve the best interests of our Members and communities. Since 1950, we have been dedicated to supporting the financial well-being of our Members through better rates, low or no fees, and best-in-class customer service. Our purpose is to inspire hope and elevate the financial well-being of our communities one person at a time, through good times and bad.

As a not-for-profit financial institution, we are committed to a people-first approach, which is reflected not only in how we serve our Members, but also in how we treat our employees. Our leadership team is deeply focused on fostering a culture of heart and empathy, integrity, passion, inclusion, meaningful relationships, excellence, and ensuring financial well-being for all.

Why work for Redwood Credit Union?

• 25th largest credit union in the U.S. and the largest financial institution based in the North Bay
• Recognized by Newsweek as one of "America's Best Credit Unions 2026"
• Awarded a 5-Star Bauer Rating
• Recognized by Newsweek as one of "America's Greatest Midsize Workplaces 2025"
• Top Corporate Philanthropists (#24) - San Francisco Business Times
• Voted Best Places to Work in the North Bay 20 years in a row
• World-class Employee Engagement scores
• Rated Superior in Service by more than 90% of Members, surveyed by SF Gate
• Industry leading Net Promoter Scores across the U.S.

Minimum Qualification: Knowledge, Skills and Abilities

• Knowledge of automobile loans.
• Knowledge of selling automobiles and/or other vehicles.
• Experience and knowledge to sell automobile accessories, mechanical breakdown warranties, and guaranteed auto protection (GAP), along with all aftermarket products.
• Experience with DMV paperwork with the ability to complete and submit appropriately.
• Ability to process vehicle sales paperwork.
• Ability to collect trade-in titling documents and loan payoff information.
• Excellent service skills.
• Skill in the operation of a PC with word processing and spreadsheet software and internet access.
• Ability to communicate effectively both verbally and in writing.
• Ability to manage time efficiently and effectively.
• Ability to follow through on tasks.
• Ability to coordinate a variety of activities simultaneously and prioritize work.
• Ability and desire to work in a team environment.
• Ability to establish and maintain effective working relationships with a diverse group of people.
• Ability to work weekends.

Licenses and Certifications

• Ability to qualify for DMV Salesperson License.
• Ability to maintain a valid California Driver’s License.
• Ability to maintain a Notary certification.
• Ability to maintain insurance under RCU Auto Services insurance policy.

The ideal candidate has a combination of education and experience equivalent to a bachelor's degree, with a minimum of six years of combined experience in sales, service, and management.

Compensation:

Base starting range: $88,330 to $116,379 annually + commission

Our base salary starting range is based on scope and responsibilities of the position, candidate's work experience, education/training, key skills, and internal peer equity. We offer a competitive total rewards package including a wide range of medical, dental, vision, financial, and other benefits.

Redwood Credit Union offers a robust benefits package to our eligible employees including:

• Competitive medical, dental, and vision insurance, mental health offerings
• Employee performance incentive plan
• Salary Advancement– Merit increase based on performance
• 401(k) program with employer match
• Time Off- Competitive PTO accrual plus 11 paid company holidays and your birthday off!

RCU Discounts and Perks:

• RCU employees are eligible for a .75% discount off RCU standard collateral auto loans
• RCU employees are eligible for a 1% discount on all recreational or boat loan products
• 2% discount off Visas and LOC Loans through RCU
• 0% interest loan to support employees with various immigration related expenses such as visa application fees and relocation costs. Loan amount up to $1,000.
• 0% interest loan to support employees with expenses associated with the naturalization process. Loan amount up to $15,000.
• 0% interest on garment, fitness, or home office equipment loan of up to $500
• 100% financing for employee purchased homes!

Physical Requirements:

• Ability to lift up to 20 pounds occasionally.
• Ability to bend, stoop, sit, walk, twist, turn and drive.
• Ability to use a computer keyboard and calculator.
• Work environment is a combination of indoors and outdoors.

*Redwood Credit Union is not offering Visa transfers and/or sponsorships for this position.

Internal Team Members: If you are a current Team Member, please apply through the internal careers page located in RCUNET.

We are an Equal Opportunity Employer