JOB DESCRIPTION FOR RESIDENTIAL SUPPORT MANAGER

Primary Job Function

The primary job function of the Residential Support Manager is to provide supervision and training of staff assigned to support the individuals in their homes and to provide service management with advocacy for the individuals residing in the home living program achieving the mission of LifeSkills Unlimited.

Job Duties/Responsibilities

• Supervise Staff
• Create staffing schedules and supervise residential training specialists.
• Schedule and provide training for residential training specialists including disciplinary action as needed per policy and procedures, including:
• Day one employee training.
• 90 days to 6-month training.
• Ensure staff are following and documenting Habilitation Plans of each individual per their Person Centered Plan.
• Report observed concerns related to PCP documentation or training to assigned QIDP.
• Ensure staff are supporting individuals with Medication Administration per agency training and within policies, procedures and protocols.
• Supervise and train staff in menu preparation and grocery shopping (weekly/monthly).
• Supervise and train staff in facilitating activities for the individuals (weekly).
• Supervise and train staff to accurately support and manage the personal needs finances of individuals.
• Provide staff training monthly to ensure ongoing supports of individuals is occurring within training, policies, procedures and protocols reporting identified problems to Human Resources.
• Coordinate supports to meet the needs of individuals in assigned homes.
• Follow all company policies and procedures to attain the mission of LifeSkills Unlimited, Inc.
• Coordinate individual services and support with the person and Residential Training Specialists including transportation, vocational programs, counseling, community access, etc.
• Communicate with the QIDP and agency medical team for individual healthcare needs, personal needs and environmental management.
• Provide support and transportation for individual medical/dental appointments when necessary.
• Ensure staff are reviewing and following directives from the medical support team in coordinating individual medical/dental appointments including transportation arrangements reporting necessary absences from JDT or work programs to the appropriate identified supervisor for JDT or work setting.
• Schedule and complete home visits to each location no less than one time per week to review and evaluate the home environment.
• Perform Manager on Call Duties On a rotating basis with other management team members act as the Manager on Call responsible for carrying the agency designated ON CALL phone.
• Follow Manager on Call Training.
• Ensure documentation is complete and current on the ON CALL log and log is sent to HR every Monday morning.
• Seek the guidance of the Director of Operations or Chief Executive Officer for solutions to events/situations meeting the requirements for review.
• Documentation Complete assignments as directed by any management team member.
• Review and monitor employee’s Paychex and 24-Hour Log/RSS Log entries ensuring staff are following scheduled hours of work and documenting the same in Paychex to meet required billing standards.
• Completing comprehensive QA Environmental Review Checklist documentation at least once per quarter providing the review checklist to the Director of Operations.
• Communication Reports to the CEO and works as a management team member.
• Maintain family/guardian and other agency contacts.
• Report any concerns related to individual health, medical, nutrition, meal planning or grocery shopping to the Director of Operations and Medical Coordinator Lead based on the identified concern.
• Communicate medical and support information to the work/JDT setting.
• Work in conjunction with the Director of Operations for home funding issues.
• Report any concerns related to home and/or vehicle maintenance to the Director of Operations.
• Effectively communicate with individuals, families, coworkers, contract agencies and community providers.

Other Assigned Duties:

• Work in a professional manner following all agency Policies/Procedures toward the benefit of individual’s served while attaining the mission of LifeSkills Unlimited.
• Act a resource and support for the Las Vegas residential program team to problem solve observed and reported issues/concerns.
• Responsibly and legally use all agency owned credit cards, cell phones, vehicles, computers or any agency property per job duties and as assigned assignments as directed by any member of the Board of Directors.
• Complete all work assigned by any member of the executive management team in a timely manner.
• Attend all training required to maintain employment status.
• Seek support and guidance from members of the Board of Directors as needed.

Requirements

• Three (3) years of experience in working in a residential program for people with intellectual disabilities and related disorders.
• Minimum of one (1) year supervisory experience.
• Knowledge and understanding of using a computer including applications of Word and Excel.
• CPR and First Aid.
• Behavioral Intervention Training.
• Pre-employment Drug Testing.
• Criminal background check with no convictions.
• Valid, unrestricted Nevada driver’s license.
• Clean DMV record.
• Proof of current liability insurance and vehicle registration.
• Effectively communicate with individuals, families, coworkers, contract agencies and community providers.
• Knowledge and skills in financial management.
• Good organizational and time management skills.
• Ability to self-initiate responsibilities.
• Ability to supervise and train support staff.
• Work flexible hours including weekends and evenings.
• Complete required training to maintain employment status.

Physical Demands:

May involve climbing, balancing, stooping, kneeling, crouching, talking, reaching and manual dexterity. May involve negligible to significant standing/walking/pushing/pulling/carrying. Involves hearing and speech to communicate in person or over the phone and vision to read printed materials and view training videos. Daily use of a computer. Strength: Sedentary to heavy – exert force of 10-100 pounds, occasionally. Mobility to work in a typical residential setting and use standard home appliances.

Examples of Equipment/Supplies to Perform Tasks:

• Thermometers, first aid supplies, blood glucose monitoring supplies, telephones, fax machines, copy machine and general home appliances including but not limited to: stove, oven, microwave, vacuum cleaner, dishwasher, clothes washer/dryer, etc.

NOTE: Offer of employment is not a guarantee of hours. Scheduled hours of work are based on the needs of the people served based on the current contract with the state of Nevada.