Residential Supervisor

Pay Range: $24.25–$25.50 per hour

Location: Middleton, MA

RFK Community Alliance is seeking an experienced, compassionate Residential Supervisor to join our team in Middleton, MA. This full-time leadership position offers the opportunity to guide and support both youth and staff while helping create a safe, structured, and therapeutic residential environment.

About RFK Community Alliance

At RFK Community Alliance, we are committed to transforming the lives of youth, families, and communities through trauma-informed care, education, and support services. Our Department of Youth Services (DYS) Secure Treatment Program, The Kennedy School, provides a structured, therapeutic environment where youth receive individualized support to build skills, develop healthy coping strategies, and work toward positive life outcomes.

About the Role

As a Residential Supervisor, you will provide leadership and oversight during your assigned shift, ensuring the safety, security, and well-being of both youth and staff. Serving as the on-site administrative leader, you will supervise residential staff, provide coaching and mentorship, and help maintain a positive, trauma-informed environment that promotes accountability, growth, and success.

This role is ideal for someone who is confident leading a team, thrives in a fast-paced environment, and is committed to supporting youth through positive role modeling and therapeutic interventions.

Responsibilities include:

• Providing leadership and oversight of residential operations during assigned shifts.
• Ensuring the safety and security of youth, staff, and the residential program.
• Supervising, mentoring, and providing regular coaching to Residential Counselors and Assistant Supervisors.
• Delivering on-the-floor training and supporting staff development through ongoing guidance and feedback.
• Modeling trauma-informed care and effective behavior management strategies.
• Using de-escalation techniques and crisis intervention skills to maintain a safe and therapeutic environment.
• Collaborating with clinical and program staff to support individualized treatment plans and positive outcomes for youth.
• Responding to emergency situations, including the use of approved physical restraint techniques when necessary and in accordance with RFK Community Alliance policies and procedures.

What We're Looking For

We're seeking a strong leader who is passionate about supporting youth and developing staff. The ideal candidate is calm under pressure, communicates effectively, and leads by example while fostering a culture of respect, accountability, and teamwork.

The ideal candidate:

• Demonstrates strong leadership, communication, and decision-making skills.
• Builds positive relationships with youth and staff through consistency, empathy, and professionalism.
• Is comfortable working in a secure residential treatment setting.
• Has experience supervising or mentoring staff in a human services environment.
• Is committed to trauma-informed care and helping youth achieve lasting positive change.

Qualifications:

• Must be at least 21 years of age.
• High school diploma or equivalent required.
• Valid Massachusetts driver's license required.
• Residential treatment experience strongly preferred.
• Bachelor's degree in Human Services or a related field strongly preferred.

Available Shifts:

• 2nd 3pm-11pm Sun-Thurs (Friday, Sat off)
• Tues-Sat 10 am -6 pm (Sun, Mon off)

Who We Are

RFK Community Alliance provides high-quality care and support to people and families facing complicated challenges. As a multi-service agency, we offer a wide range of programs serving a variety of needs across all ages, from infants to seniors. We are team players when it comes to caring. We work with the people we serve, their families, schools, and other community partners to develop a network of support. We provide opportunities to build skills and confidence. We nurture strength, determination, and resilience.

How We Promote Equity, Cultivate Leaders, and Grow Together

At RFK Community Alliance, we’re dedicated to a culture where everyone can show up to work as their full authentic selves. Diversity and inclusion doesn’t happen by accident, it’s by design. Together we are the designers. We believe that a diverse and inclusive workplace makes our organization stronger. We care about including diverse perspectives and experiences throughout every level. Which is why we’re committed to honoring, celebrating, and fostering diversity and inclusion on our team, in our clientele and within our community. Our team must reflect our community and vice versa. We value, respect, and support all types of diversity across all identities including, but not limited to, ethnicity, race, gender, LGBTQIA, age religion and abilities. We take responsibility for the community we’re creating here at RFK Community Alliance, and we’re here to contribute to the progression of our society to a more inclusive and equitable one.

Why You’ll Love Us

In addition to being a part of a supportive team, we offer amazing employee benefits, including:

• Health Insurance
• Dental Insurance
• Vision Insurance
• Generous paid time off
• Holiday Pay
• Educational Assistance
• Employer paid life insurance
• Employer paid Short- & Long-Term Disability
• Retirement Plan with generous employer match
• Tuition Reimbursement
• Comprehensive Employee Assistance Program

To apply for this position please click on → Residential Supervisor. RFKCA offers a compassionate, inclusive company culture and excellent work environment. RFKCA is deeply committed to the principles of equity, diversity, and inclusiveness. We do not discriminate based on race, color, creed, national origin, religion, age, gender identity, sexual orientation, physical or mental disability. EOE/AA