Resident Services Manager

RESIDENT SERVICES MANAGER - Jacksonville, FL

Salary: $70,000 +bonus, benefits, employer matching 401k, paid vacation

Reliant Realty Services, LLC is a full-service property management company, specializing in third-party management of affordable housing. To learn more about our company please visit the following links: www.reliantrs.com.

Resident Services Manager will be responsible for coordinating various resident services and assistance for the residents of the properties throughout the Florida portfolio. The goal of this role is to plan, implement, evaluate, and adapt property services, programs, and activities associated with the Resident Services Department to improve the quality of life of the residents and achieve annual goals of each community. The job will be based out of Jacksonville, FL with periodic visits to each of the six sites being required.

Duties & Responsibilities:

• Assess residents' needs and opportunities through various data collection methods including interviews and surveys.
• Develop a Property Services Plan that identifies goals for residents based on resident assessments and work closely with the Resident Association (where applicable), regulatory agencies and individual residents to deliver activities that meet social, health, and recreation needs.
• Market, organize, and conduct a variety of resident programs, activities, and services based on the Property Services Plan.
• Implement and evaluate the Resident Services Plan and adjust programs and services based on feedback to meet stated goals.
• Research and develop a directory of high quality, dependable, and affordable service providers and resident resources for commonly needed services that enrich and complement the service opportunities available to the residents of the community.
• Develop and maintain relationships with social service agencies and local government agencies.
• Manage on-site partnerships with third-party service providers, and review and assist with outcome tracking where necessary.
• Track and evaluate resident programs and services weekly, including the number of residents participating in each program or service and other agreed-upon metrics, and develop an annual report analyzing resident outcomes.
• Ensure that the resident services being provided at the community comply with and are within the spirit of those services specifically notated in the state tax credit viability and commitment agreement.
• Provide general case management, intake, and referral services to all residents.
• Resolve and manage resident needs, including the coordination of external services.
• Assist in the search and application for grants that may enhance the Resident Services program and serve the specific needs of residents while enhancing the choices available to them.
• Educate management associates on issues related to aging in place, resident rights, service coordination, and the special needs of persons with disabilities as appropriate.
• Consistently and genuinely demonstrate the principles of Service, Teamwork, Action, Reputation, and Success in all activities and interactions.
• Maintain strict adherence to the federal Fair Housing Act which prohibits “any preference, limitation, or discrimination because of race, color, religion, sex, handicap, familial status, national origin or intention to make such preference, limitation or discrimination.”
• Develop and maintain a monthly newsletter and activities calendar.
• Ensure proper documentation is being maintained at the site in accordance with all applicable requirements of regulatory agencies.
• Ability to access all areas of the community.
• Perform other duties as assigned.

Required Skills & Abilities:

• Demonstrated capability to collaborate effectively with a culturally diverse population.
• Proficient in conducting interviews while prioritizing confidentiality.
• Exceptional communication and interpersonal abilities with a strong commitment to service.
• Self-motivated with the capacity to work autonomously under limited supervision.
• Advanced proficiency in Microsoft Office Suite.
• Possession and maintenance of a valid in-state driver’s license.
• Some travel required.

Education & Experience:

• Bachelor’s Degree in Human Services, Social Work, or related field
• Minimum three (3) year experience working with special needs populations such as seniors, persons with disabilities and low-income populations.
• Experience in human services field strongly preferred.

Physical Requirements:

Prolonged periods sitting and standing. Must be able to lift up to 15 pounds at times.