Residency program administrator

Primary City/State: Phoenix, Arizona

Department Name: Medical Educ Admin-Hosp

Work Shift: Day

Job Category: Administrative Services

Are you passionate about shaping the next generation of physicians? As a GME Residency Program Administrator at Banner Health, you'll sit at the heart of medical education — driving the operations, compliance, and culture of a dynamic residency or fellowship program. This is more than an administrative role; it's a chance to make a lasting impact on the careers of tomorrow's doctors while working alongside some of the most dedicated medical professionals in the field.

In this role, you'll serve as the connective tissue between program directors, faculty, residents, fellows, and national accreditation bodies like the ACGME, ensuring every moving part of the program runs smoothly and stays compliant. From coordinating educational sessions and monitoring work hours to managing recruitment cycles and maintaining critical program databases, your organizational expertise and attention to detail will directly influence the quality of medical training delivered every day.

If you're ready to combine your passion for healthcare with your talent for operations and relationship-building, Banner Health invites you to be a cornerstone of medical education excellence. Join us — and help build the future of medicine.

Schedule: Monday through Friday, 8AM to 5PM

University Medical Center Phoenix is a nationally recognized academic medical center. The world-class hospital is focused on coordinated clinical care, expanded research activities and nurturing future generations of highly trained medical professionals. Our commitment to nursing excellence has enabled us to achieve Magnet™ recognition by the American Nurses Credentialing Center. The Phoenix campus, long known for excellent patient care, has over 730 licensed beds, several unique specialty units and is the new home for medical discoveries, thanks to our collaboration with the University of Arizona College of Medicine - Phoenix. Additionally, the campus responsibilities include fully integrated multi-specialty and sub-specialty clinics.

POSITION SUMMARY

This position facilitates the operations of medical education and supports the activities required for accreditation, recruitment, and effective operation of the medical education program. This position is responsible for organizing and documenting all medical education activities for an assigned program(s). Provides administrative support to program leadership, faculty, residents and department committees as assigned.

CORE FUNCTIONS

1. Coordinates the operations of the residency and/or fellowship program including, but not limited to, activities of the medical education committee, timely completion of items requested of GME and ACGME, and monitoring work hours to ensure compliance with ACGME and program requirements.
2. Serves as the administrative liaison with external regulatory and compliance agencies. Maintains and updates policies and procedures in accordance with program, facility, and organizational policies and procedures, standard professional practices, guidelines and standards as specified by accrediting agencies and related local, state and federal laws and regulations.
3. Coordinates educational sessions to fulfill program requirements and is a liaison of requirements pertaining to medical records, risk, human resources, and occupational health.
4. Collects, assembles, and maintains required data for residency and/or fellowship databases. Gathers information to facilitate development of the program's fiscal budget and monitors monthly financial reports for variances.
5. Maintains knowledge of current accreditation and board requirements for medical students, residents, clerkships, and/or fellowships as required.
6. Participates in resident recruitment process and coordinates the application process. Ensures communication materials and web site are up-to-date. Reviews and processes all correspondence and applications and assists in scheduling interviews for potential Residents.
7. Develops and maintains effective working relationships with program directors, staff, faculty and residents/fellows. Serves as a resource to program directors, staff, faculty and residents/fellows. Ensures customer service needs are met. Answer incoming calls and emails in an efficient manner. Provide accurate answers and solutions to customers. Redirect customers to appropriate teams and/or departments as needed.
8. Internal contacts include physicians, administration, and employees. External customers include various medical education accreditation agencies and federal, state and local regulatory agencies for medical education.

MINIMUM QUALIFICATIONS

Must possess knowledge of medical education coordination as normally obtained through the completion of an associate’s degree in business, human relations, related field, or may commensurate with experience gained in a medical residency program or equivalent.

Requires three years of experience in related area. Must have excellent verbal and written communication skills and must have the ability to organize, prioritize, and multi-task in a fast-paced environment Requires strong research and organizational abilities. Must have the ability to guide and lead others. Requires demonstrated negotiation and persuasion skills.

PREFERRED QUALIFICATIONS

Additional related education and/or experience preferred.

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