Healthcare coordinator

The Healthcare Coordinator supports the operational management of an assigned patient caseload by coordinating scheduling, processing payroll, and supporting day-to-day branch functions.

This role helps ensure patients are appropriately staffed, payroll is accurate and timely, and communication between families, clinicians, and the branch remains consistent. The Healthcare Coordinator plays a key role in maintaining operational flow, data accuracy, and continuity of care.

Reports To: Director of Operations

FLSA Status: Non-Exempt

Core Responsibilities

Caseload & Scheduling

• Support the coordination of an assigned caseload by maintaining accurate staff schedules and coverage.
• Develop, update, and manage field staff schedules within the electronic medical record system.
• Monitor open shifts and assist in resolving coverage gaps.
• Adjust schedules based on call-offs, staffing changes, and patient needs.
• Participate in on-call rotation to support after-hours scheduling needs.

Payroll & Timekeeping

• Perform payroll verification for assigned cases, ensuring accuracy of hours worked and alignment with scheduled care.
• Review and validate time entries in collaboration with clinical staff prior to payroll processing.
• Identify and resolve discrepancies related to timekeeping, scheduling, and documentation.
• Maintain accurate records within the EMR related to schedules, hours, and staff assignments.

Communication & Coordination

• Maintain consistent communication with families and field staff regarding scheduling updates and coverage changes.
• Support coordination of care in collaboration with operations and clinical leadership.
• Build positive working relationships that support patient satisfaction and staff retention.

Administrative & Operational Support

• Document scheduling updates, payroll notes, and communication in Statewise and other designated systems.
• Support recruiting efforts as needed, including candidate coordination and onboarding assistance.
• Assist with general office operations including phones, supplies, and device support.
• Collaborate with branch leadership to identify and resolve operational issues.
• Maintain confidentiality of employee, patient, and company information.
• Adhere to and promote the Compliance Plan.

Required Skills & Qualifications

• Strong organizational skills with the ability to manage multiple cases simultaneously.
• Ability to prioritize and respond effectively in a fast-paced environment.
• Strong written and verbal communication skills.
• Demonstrated ability to build rapport with families and operational staff.
• Basic proficiency in Microsoft Office and electronic medical record systems.
• High School Diploma or GED required.
• Bachelor’s degree in Business preferred.
• Minimum two years of customer service or healthcare coordination experience preferred.

Equal Employment Opportunity Statement

Team Select Home Care is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, age, disability, genetic information, veteran status, or any other characteristic protected by applicable federal, state, or local law.

Physical Requirements:

You are not required to disclose information about physical or mental limitations that you believe will not interfere with your ability to do the job. However, you should disclose any physical or mental impairment for which special arrangements or accommodations are needed to enable you to perform the essential functions of the job. Your description of any impairment and suggestions for reasonable accommodations will be considered in providing reasonable accommodations.

Prolonged periods of sitting at a desk and working on a computer.

Must be able to lift 15 pounds at times.

EEO Status: Administrative Support Workers

Benefits + Perks of Joining the Team Select Family

• Medical, Dental, and Vision Insurance
• Paid Time Off and Paid Sick Time
• 401(k)
• Referral Program

Pay Range: $18.00 - $25.00 / hour

Team Select Home Care reserves the right to change the above job description and qualifications without notice. Team Select Home Care will not discriminate against you on the basis of race, color, religion, national origin, sex, sexual preference, disability, political belief, veteran status, age, or any other status protected by law. Team Select Home Care is an employment-at-will employer.