Registration operations manager

This position can be based in Denver, St. Louis, or Grand Rapids.

At Unbridled, people matter. While we embrace AI as a tool to help us work smarter, we don’t use it to screen resumes or to conduct interviews on our behalf. Applications are reviewed by a real person on our team, and every interview is conducted by a real person(s). We believe every candidate deserves an authentic, respectful hiring experience.

Our Company

Unbridled is an event management, production, and creative agency delivering intentionally crafted events through our customer-focused approach to creative design, attendee management, program logistics, production, and travel. We believe that in an unbridled atmosphere, talented people are unleashed to imagine and intentionally craft solutions and services that amaze our customers. Our values drive everything we do....and differentiate the Unbridled Brand. We collaborate in each other's destiny, foster a culture of authenticity, and are a business of radical generosity. It's part of why we have a 99% client retention and less than 15% annual employee turnover. You will thrive at Unbridled because we focus on relationships, keep clients first, and put people before process.

Job Description

As the leader of the Registration Operations team, the Registration Operations Manager is responsible for developing the people, processes, and operational standards that ensure exceptional registration support across every client program. This role leads and develops Meeting Coordinators, establishes consistent registration practices, manages team capacity and quality, and partners closely with Project Delivery leaders to ensure registration operations contribute to seamless event execution and exceptional attendee experiences. The Registration Operations Manager serves as the organization's subject matter expert for registration operations while fostering a culture of collaboration, accountability, continuous improvement, and hospitality.

Successful candidates will have the following:

• 5+ years of experience in event registration, attendee management, meetings and events, or event technology.
• Experience leading, coaching, or mentoring team members in a collaborative environment.
• Strong understanding of registration operations, attendee management, and event technologies.
• Experience developing operational processes, documentation, and quality standards.
• Excellent organizational, analytical, and problem-solving skills.
• Exceptional communication and relationship-building abilities.
• A passion for developing people and building high-performing teams.

Preferred Qualifications:

• Advanced experience with Cvent or similar registration platforms.
• Experience with CRM integrations, reporting tools and data management.
• Proficient in Microsoft Office with high focus on Excel
• Experience supporting enterprise meetings and events programs.
• Understanding of hotel contracts, clauses, concessions, and addendums.
• Strong attention to detail with superb proofreading skills.

What you would be doing at Unbridled:

Team Leadership & Development

• Lead, coach, and develop Meeting Coordinators through regular feedback, mentoring, and performance management.
• Foster a collaborative, service-oriented team culture rooted in accountability, hospitality, and continuous learning.
• Support career development by identifying growth opportunities and creating individualized development plans.
• Lead onboarding and training for new Registration Operations team members.

Registration Operations Excellence

• Establish and maintain operational standards, workflows, and quality expectations for registration activities across all programs.
• Provide guidance and oversight for complex registration projects while empowering Meeting Coordinators to own day-to-day execution.
• Review registration plans, timelines, and deliverables to ensure consistency, quality, and alignment with organizational standards.
• Serve as the escalation point for complex registration challenges and operational issues.

Resource Management

• Manage team capacity and assign Meeting Coordinators across client programs based on workload, experience, and development opportunities.
• Monitor resource utilization and proactively identify staffing needs or workload imbalances.
• Partner with the Operations Managers to support workforce planning and resource forecasting across Project Delivery.
• Ensure appropriate coverage during peak workloads and business continuity needs.

Operational Excellence & Continuous Improvement

• Develop and maintain registration playbooks, templates, SOPs, and best practices.
• Identify opportunities to improve registration workflows, quality assurance processes, and operational efficiency.
• Partner with Event Technology to optimize registration platforms, integrations, and system capabilities.
• Champion continuous improvement initiatives that enhance consistency, scalability, and the attendee experience.

Cross-Functional Partnership

• Partner closely with Project Managers and Meeting Planners to ensure Registration Operations effectively supports program delivery.
• Collaborate with Client Leadership to understand client expectations and continuously improve registration services.
• Work with Event Technology, Project Finance, and other shared service teams to align registration operations with broader organizational initiatives.
• Serve as the Registration Operations subject matter expert across the organization.

Core Competencies

• People Leadership
• Coaching & Mentorship
• Team Development
• Registration Operations
• Operational Excellence
• Resource Planning
• Process Improvement
• Cross-Functional Collaboration
• Event Technology
• Quality Assurance
• Communication
• Problem Solving
• Accountability
• Hospitality Mindset

Comprehensive Benefit Package

Unbridled provides a comprehensive benefits package to all Unbridled employees, as well as other perks and work-life integration. The package includes:

• Denver Salary Range: $70K - $80K
• St. Louis Salary Range: $63K - 72K
• Grand Rapids Salary Range: $63K - 72K
• Health & Dental Insurance
• Vision Insurance, FSA & HSA Plan Options
• Life, Short-Term & Long-Term Disability Insurance
• 401k Plan with Discretionary Company Match
• Employee Loan Program
• Generous PTO Including:
• 4 Weeks of PTO/Sick Leave
• 7 Holidays
• 3 Floating Holidays
• Flex Holiday Week
• 3 Days Community Service Leave
• Milestone Anniversaries & Sabbaticals
• PTO Exchange Program
• Paid Family & Medical Leave
• Monthly Parking Pass
• Professional Therapy Benefits
• Voluntary Pet Insurance
• Cell Phone Allowance

In addition to our extensive benefits package and the ability to take up to 37 days of paid time off per year, we also offer things like a company advocate program for new hires, wellness days, company social events, awards to empower employees to recognize colleagues, and more. We also have monthly Friday Forums where employees have a chance to hear from different members of the company regarding important updates and communications.

AN UNBRIDLED COMMUNITY TAKES ALL KINDS

We hire top talent from various backgrounds and intentionally cultivate a workplace of belonging where every team member is celebrated for who they are and where differing perspectives are valued. We are committed to creating a diverse, caring community where everyone can feel like they belong, no matter their race, ethnicity, religion, age, gender, sexual orientation, or ability. Come “Be you” with us.

Wage differential is based on seniority, merit, geographic location, education, training and experience. Talk with your recruiter to learn more.

There is no application deadline for this position.

Unbridled provides reasonable accommodation and/or modification to disabled individuals to assist in the application process. Any individual requiring accommodation/modification to complete this application should contact us at recruiting@unbridled.com.