Registered nurse (nurse manager specialty care services )

Summary

The John J. Pershing Veterans Affairs Medical Center (JJP VAMC), a Level 3 complexity facility, is recruiting a Registered Nurse to serve as the Nurse Manager for Specialty Care Services. This position reports directly to the Chief Nurse of Specialty Care Services and is responsible for leadership, operational oversight, and clinical supervision of multidisciplinary outpatient specialty clinics.

Duties

The Registered Nurse Manager for Specialty Care Services provides leadership, clinical oversight, and operational management for outpatient specialty clinics, including Gastroenterology, Cardiology, Pain Management, Urology, and Dermatology. The role ensures safe, timely, and effective care for Veterans; directs nursing practice; manages staff performance; maintains compliance with VA policies; and supports high-quality clinical outcomes through coordinated specialty workflows and strong interdisciplinary collaboration.

Key Responsibilities:

• Leadership & Staff Management: Supervises nursing and support staff, providing coaching, performance management, and professional development. Ensures staff practice within scope, competencies, licensure, and regulatory requirements. Manages onboarding, annual competencies, skills validation, and ongoing training.
• Clinical & Operational Oversight: Oversees daily clinic operations, patient flow, scheduling efficiency, and access metrics. Ensures compliance with clinical protocols, diagnostic workflows, EKG procedures, GI support requirements, and consult guidelines. Acts as nursing leadership contact for specialty providers regarding workflow coordination and staffing. Ensures proper procedural preparation, infection control, supply management, and safety practices.
• Staffing & Resource Management: Develops staffing plans aligned with workload and specialty needs. Coordinates float coverage, overtime, and contingency staffing with NOD and Chief Nurse. Monitors staffing trends and productivity.
• Veteran Access & Consult Management: Oversees consult triage to ensure accuracy, timeliness, and compliance with national directives. Ensures EHR review before order placement and communication of results. Tracks access metrics including wait times, no-shows, recalls, and follow-up scheduling. Partners with providers to address barriers to diagnostic and procedural access.
• Quality, Compliance & Safety: Ensures adherence to VA and VISN policies, infection control standards, and specialty-specific procedures. Conducts audits of documentation, clinical reminders, consult completion, and safety practices. Leads quality improvement initiatives to enhance specialty operations and patient outcomes. Ensures compliance with incident reporting, patient safety goals, and emergency procedures.
• Collaboration & Communication: Works closely with specialty providers and clinical leaders to coordinate clinic operations and workflow improvements. Supports interdisciplinary communication for resource planning and patient care needs. Represents nursing on committees related to specialty operations, procedural services, and quality initiatives.

Preferred Experience:

2 years as a Nurse Manager or Assistant Nurse Manager in specialty care clinics or procedural areas, along with at least 2 years of procedural experience in gastroenterology, cardiology, pain management, urology, or dermatology. Candidates should also have 2-3 years of progressively responsible nursing experience in outpatient specialty, procedural, or diagnostic settings. Prior leadership or charge nurse experience is strongly preferred.

VA offers a comprehensive total rewards package:

• Pay: Competitive salary, regular salary increases, potential for performance awards
• Paid Time Off: 50 days of paid time off per year (26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year)
• Retirement: Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA
• Insurance: Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement)
• Licensure: 1 full and unrestricted license from any US State or territory
• Work Schedule: Monday - Friday, 7:30am - 4:00pm
• Telework: Not Available
• Virtual: This is not a virtual position.
• Relocation/Recruitment Incentives: Not Authorized
• Permanent Change of Station (PCS): Not Authorized

Requirements Conditions of employment

U.S. Citizenship; non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy. All applicants tentatively selected for VA employment in a testing designated position are subject to urinalysis to screen for illegal drug use prior to appointment. Applicants who refuse to be tested will be denied employment with VA. Selective Service Registration is required for males born after 12/31/1959. Subject to background/security investigation. Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements.

Qualifications Basic Requirements:

• English Language Proficiency. In accordance with 38 U.S.C. 7403(f), no person shall serve in direct patient care positions unless they are proficient in basic written and spoken English.
• Graduate of a school of professional nursing approved by the appropriate accrediting agency and accredited by one of the following accrediting bodies at the time the program was completed by the applicant: The Accreditation Commission for Education in Nursing (ACEN) or The Commission on Collegiate Nursing Education (CCNE); OR Individuals attending a master's level bridge program in nursing who have completed coursework equivalent to a bachelor's level degree in Nursing may have opportunity to become registered as a nurse with a state licensing board prior to completion of the bridge program.
• Current, full, active, and unrestricted registration as a graduate professional nurse in a State, Territory or Commonwealth (i.e., Puerto Rico) of the United States, or the District of Columbia.

Additional information

This job opportunity announcement may be used to fill additional vacancies. This position is in the Excepted Service and does not confer competitive status. VA encourages persons with disabilities to apply. The health-related positions in VA are covered by Title 38, and are not covered by the Schedule A excepted appointment authority.