Our Organization

City Net is a 501(c)(3) non-profit community organization that is committed to breaking the cycle of homelessness in the communities we serve by connecting neighbors experiencing homelessness to transformative care and innovative housing solutions. Our objective is to reduce homelessness to functional zero in the regions we serve through collaborative supportive services, housing provision, and data-driven solutions that empower our clients to reach their personal goals.

Benefits

We believe in supporting our employees in all areas of life. That is why we offer top-tier benefits to our eligible employees, including but not limited to:

• Health insurance (Anthem HMO and PPO options. City Net pays 100% of the employee premium for our baseline plan)
• Paid time off
• Retirement plan (401k with employer matching contributions)
• Dental insurance
• Vision insurance
• Life insurance (Employer paid group term life and voluntary life)
• Referral program
• Parental leave
• Professional development assistance
• Employee assistance program
• Wellness Reimbursement Program
• Company Vehicles, iPhones, Laptops, and Tablets
• Career Pathing, Recognition & Rewards
• Early Earned Wage Access
• Credit Union Preferred Partnership

Visit https://citynet.org/careers for further details.

Diversity, Equity, Inclusion, and Belonging

Promoting a culture of diversity, equity, inclusivity, and belonging that embraces the contributions of all team members is important to City Net and our success. Our team is composed of individuals with different strengths, experiences, and backgrounds. Note: We do not consider your name, or the names of your undergraduate and graduate schools from your resume. This process is aimed at opening all of our job opportunities to more candidates, reviewing applicants on performance assessments instead of resume proxies (e.g., where you went to school).

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Key Responsibilities

Program Leadership & Integration

• Provide strategic direction across all programs — ECM, Community Supports, street outreach, housing navigation, and housing site supportive services — ensuring coordinated, integrated service delivery.
• Develop and maintain policies, procedures, and workflows that support cross-program collaboration and efficiency.
• Serve as primary point of escalation for complex cases requiring cross-program coordination or senior leadership decision-making.

Supervision & Staff Development

• Directly supervise ECM Supervisor, Community Supports Supervisor, and Outreach Supervisor through regular individual and group supervision.
• Build supervisor capacity in staff oversight, performance management, coaching, and team leadership.
• Foster a culture of continuous learning, cultural humility, trauma-informed practice, and evidence-based service delivery.

Compliance, Quality Assurance & Data

• Ensure compliance with DHCS CalAIM policies (ECM and Community Supports Policy Guides), outreach contract requirements, and housing program standards.
• Oversee case file reviews, documentation audits, and service delivery monitoring across all programs.
• Develop and implement corrective action plans; prepare for and participate in audits, monitoring visits, and contract compliance reviews.
• Oversee data quality and timely documentation across EHR, HMIS, and care management platforms.

Budget & Resource Management

• Manage program budgets across all contract areas, ensuring fiscal responsibility and contract compliance.
• Monitor expenditures, forecast resource needs, and recommend budget adjustments or reallocation as needed.
• Oversee staffing levels, caseload ratios, and productivity standards to ensure capacity and prevent staff burnout.

Partnership & Community Relations

• Represent City Net in community coalitions, collaborative meetings, and regional planning bodies addressing homelessness, healthcare, and social determinants of health.
• Facilitate effective referral pathways and warm hand-offs between programs and external service providers including Medi-Cal managed care plans, health systems, and housing agencies.
• Serve as a regional leader in identifying system barriers and collaborating with partners to improve access to housing, healthcare, and supportive services.

Required Qualifications

• Minimum 2 years of supervisory or program management experience overseeing multiple programs or supervisory staff in care management, case management, or social services.
• Demonstrated experience serving individuals experiencing homelessness, complex health conditions, and/or behavioral health needs.
• Knowledge of California’s CalAIM initiative, Medi-Cal managed care, ECM, and Community Supports programs.
• Familiarity with housing systems: HUD programs, permanent supportive housing, rapid rehousing, landlord engagement, and tenant rights.
• Experience in street outreach program management or on-site supportive services at a housing property.
• Strong written and verbal communication skills; able to present to diverse audiences including funders, partners, and community stakeholders.
• Proficiency with EHR, HMIS, and care management software platforms.
• Valid driver’s license, reliable transportation, and ability to pass background check and meet provider credentialing requirements.
• Commitment to person-centered care, cultural humility, trauma-informed practice, harm reduction, and Housing First principles.
• Strong analytical skills with experience in data analysis, quality improvement, and performance management.