Job Details

Job Location: Child PRP Dundalk - Baltimore, MD

Salary Range: $80,000.00 - $85,000.00

Job Type: Full-Time Program Director

Schedule: Monday - Friday

Pay: $80,000-$85,000 per year

What We Offer

• Comprehensive Health, Dental & Life Insurance.
• Generous PTO and Sick leave plan (6 weeks in first year)
• Tuition reimbursement
• And more!

Who We Are

Key Point Health Services is a leading nonprofit agency serving people with behavioral healthcare needs in the Greater Baltimore area. We provide comprehensive community-based services that help people thrive while realizing and choosing their goals. We provide opportunities, support and integration within our community. Among the programs and services, we provide are Outpatient Mental Health Centers, Adult and Child Psychiatric Rehabilitation Programs, School-Based Therapy, Community Outreach, and Residential Services.

SUMMARY OF RESPONSIBILITIES

Program Leadership and Operations

Direct daily operations across assigned programs and sites, establishing clear expectations, consistent workflows, and accountability for results. Conduct regular site visits to monitor program quality, client engagement, staff performance, and operational effectiveness. Ensure programs operate in accordance with Maryland Department of Health regulations, COMAR requirements, Medicaid standards, accreditation standards, and organizational policies. Monitor program outcomes and implement quality improvement initiatives to enhance service delivery. Identify barriers to participation and coordinate practical responses to transportation, housing, benefits, food access, and other needs affecting recovery. Maintain a regular presence at assigned sites, resolve operational concerns, and elevate resource needs or significant risks to executive leadership.

Staff Supervision and Workforce Development

Directly supervise Program Managers and other assigned leadership staff. Partner with Human Resources on recruitment, hiring, onboarding, retention, succession planning, and corrective action. Monitor staffing coverage, workloads, and training completion. Build staff skills in psychiatric rehabilitation, recovery-oriented practice, trauma-informed care, and culturally responsive service. Provide ongoing leadership development and performance management. Coordinate internal record reviews, site visits, accreditation preparation, and corrective action plans. Confirm that identified improvements are implemented and sustained.

Financial Management and Program Sustainability

Monitor census, referrals, admissions, discharges, residential vacancies, service engagement, productivity, and other approved performance measures against established targets. Analyze trends by site and program, develop action plans for gaps in performance, and report progress, barriers, and decisions needed to leadership. Partner with Finance and Revenue Cycle to develop and manage program budgets, review variances, and address avoidable revenue loss and operating costs. Oversee timely coordination of eligibility, referrals, authorizations, and documentation with designated staff; resolve issues that delay access or disrupt services. Improve workflows and use electronic systems to reduce unnecessary administrative work, strengthen data accuracy, and support staff efficiency.

Partnerships and Program Development

Build productive relationships with Local Behavioral Health Authorities, hospitals, community providers, schools where applicable, and other referral partners. Serve as the key liaison between KPHS and community partners. Coordinate care transitions and communication across rehabilitation services, outpatient clinics, supported employment, peer services, and external providers. Identify regional service gaps and growth opportunities, assess staffing and resource needs, and recommend feasible program changes. Support implementation of approved evidence-based practices and new services, including staff preparation, workflow development, and outcome monitoring. Represent KPHS at assigned meetings and contribute program information for grants, reports, and organizational planning.

Compliance and Quality Assurance

Ensure compliance with Medicaid, COMAR, and CARF documentation requirements. Monitor audit readiness and address identified compliance risks. Review quality assurance findings and implement corrective action plans. Partner with Compliance department to maintain regulatory adherence. Ensure timely incident reporting, investigation, and resolution.

DESIRABLE MINIMUM QUALIFICATIONS

Education

Bachelor's degree in social work, Counseling, Psychology, Human Services, Healthcare Administration, Business Administration, or related field required. Advanced licensure or certification including one of the following: CPRP/CFRP Clinical licensure: LCSW-C, LCPC, LMSW, or LGPC Licensed Occupational Therapist Registered Nurse (PMH-RN) Master’s degree with CRC certification.

Experience

Minimum five years of documented experience in human services. Minimum of two years providing clinical or administrative supervision. Experience managing budgets, productivity measures, and financial performance. Demonstrated success in program growth and community relationship development. Experience working with Maryland Medicaid-funded behavioral health services preferred. Experience with adult and/or child PRP services strongly preferred.

Knowledge, Skills, and Abilities

Strong leadership and supervisory skills. Knowledge of Maryland behavioral health regulations and Medicaid requirements. Ability to analyze financial and operational data. Experience developing referral networks and community partnerships. Strong organizational and problem-solving abilities. Effective verbal and written communication skills. Ability to manage multiple programs and competing priorities. Proficiency with electronic health records and data reporting systems.

PHYSICAL REQUIREMENTS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand, walk, use hands to handle objects, tools, or controls, reach with hands and arms, and talk or hear. The employee frequently is required to sit, climb, ascend and descend stairs, balance, taste, and smell. The employee is occasionally required to stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus.

WORK ENVIRONMENT

Frequent travel between multiple program locations. Occasional evening or weekend work may be needed for meetings, community events, program needs, or urgent situations. Ability to respond to urgent operational matters as needed.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.