Job Details

Job Location: Railroad - Pleasanton, CA

Position Type: Full Time

Salary Range: $23.00 - $23.00 Hourly (TEMPORARY 6 MONTHS)

Company Description

Axis Community Health, a nonprofit established in 1972, provides comprehensive healthcare services to over 15,000 individuals across all age groups in the Tri-Valley area. The mission of Axis Community Health is to provide quality, affordable, accessible and compassionate health care services that promote the well-being of all members of the community. Our mission is rooted in delivering high-quality patient care, encompassing primary healthcare, mental health support, and dental services. We are committed to ensuring access to essential healthcare services for every member of our community, irrespective of financial status, living situation, or insurance coverage.

Job Summary

The role of a Referral Coordinator involves processing and coordinating specialty referrals, working closely with referring providers, specialists, patients, and families. The responsibilities include delivering excellent customer service, ensuring completion and timely submission of medical notes and referral information, responding to incoming calls and voicemail messages, coordinating referral authorizations, following up with specialist offices, and documenting detailed referral information in the Electronic Health Record (EHR) system while maintaining confidentiality and security of Protected Health Information (PHI).

Qualifications

• High School Diploma or equivalent is required.
• Minimum of one (1) year experience with medical office duties.
• Bilingual English/Spanish is a plus.
• Excellent telephone etiquette.
• Knowledge of basic medical terminology and referral knowledge.
• Ability to document information consistently, timely and accurately.
• Knowledge of electronic health records is a plus.
• Ability to maintain patient confidentiality and adhere to HIPAA regulations.
• Ability to address sensitive issues with tact and diplomacy.
• Strong analytical, employee relations, and interpersonal skills.
• Excellent writing, business communication, editing, and proofreading skills.
• Ability to interact effectively and in a supportive manner with persons of all backgrounds.
• Proactive, self-motivated and able to work independently in a fast-paced environment as well as on a team with the ability to exercise sound independent judgment.
• Ability to maintain a high level of confidentiality and a professional demeanor and must positively represent the organization at all times.
• Ability to establish and maintain positive and professional working relationships.
• Ability to organize and set priorities and be able to adjust priorities quickly as circumstances dictate.
• Must be able to be at work regularly and on time.
• Must be a dynamic self-starter with demonstrated ability to work independently or in a group setting.
• A can-do attitude with attention to detail.
• Ability to type a minimum of 35 WPM with minimal errors.
• Must have good computer skills using Microsoft Office and the ability to use Axis departmental systems.
• Must be able to use office equipment (i.e. copier, fax, etc.).

Essential Duties/Responsibilities

Responsible for processing and coordinating specialty referrals. Work closely with the referring providers, specialists, patients and families. Deliver excellent customer service while interacting with patients. Ensure all medical notes, referral information and required documentation is complete and submitted to the referral entity in a timely manner. Responds to incoming telephone calls and voice mail messages regarding pending referrals. Coordinate referral authorizations by faxing patient notes and labs. Following up with specialist offices to inquire about referral consultation notes. Document detailed referral information in electronic health record (EHR) system. Maintain confidentiality and security of Protected Health Information (PHI). Participate in staff meetings, and attend other meetings and training events as assigned. May be required to perform other related duties, responsibilities, and special projects as assigned.

Additional Information

This is a temporary position with an expected duration of six (6) months. Employment is expected to conclude at the end of the assignment unless extended based on organizational needs or by mutual agreement. However, this position is at-will, and the duration of employment may be modified or ended at any time, with or without notice, in accordance with applicable law.

Benefits

• Employer paid health, dental, and vision benefits to the employee.
• Option to participate in a 403(B) retirement plan with employer matching contribution.
• Partial educational reimbursement.
• 12 paid holidays.
• Accrued paid time off with each pay period.
• Employee discount programs.
• Colleague Referral Bonus Program.

Connect with Axis

Company Page: https://www.axishealth.org

Facebook: https://www.facebook.com/axiscommunityhealth

LinkedIn: https://www.linkedin.com/company/axis-community-health

Annual Gratitude Report: https://issuu.com/axiscommunityhealth/docs/gratitudereport2024

Physical, Cognitive, and Environmental Working Conditions

Work is normally performed in a typical clinic office work environment (and, in some cases, telecommuting sites). The physical demands described here are representative of those that must be met by an employee to perform the essential functions of this job successfully. Reasonable accommodations can be made to enable individuals with disabilities to perform the essential functions of this position if the accommodation request does not cause an undue hardship.

Physical

Occasionally required to carry/lift/push/pull/move up to 20lbs. Frequently required to perform moderately difficult manipulative tasks such as typing, writing, reaching over the shoulder, reaching over the head, reaching outward, sitting, walking on various surfaces, standing, and bending. Occasional travel to other Axis health centers and other occasional travel will be required.

Equipment

Frequently required to use repetitive motion of hands and feet to operate a computer keyboard, telephone, copier, and other office equipment for extended periods.

Sensory

Frequently required to read documents, written reports, and signage. Must be able to distinguish normal sounds with some background noise, as in answering the phone, interacting with staff etc. Must be able to speak clearly, understand normal communication, and be understood.

Cognitive

Must be able to analyze the information being received, count accurately, concentrate and focus on the given task, summarize the information being received, accurately interpret written data, synthesize information from multiple sources, write summaries as needed, interpret written or verbal instructions, and recognize social or professional behavioral cues.

Environmental Conditions

Frequent exposure to varied office (medical clinic/office) environments. Rare exposure to dust and loud noises.

Disclaimer

This job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, Axis Community Health reserves the right to modify or change the requirements of the job based on business necessity.

Key Search Words

Referral Coordinator, Referral Services, Patient Referral, Care Coordination Specialist, Referral Operations, Referral Specialist, Referral Representative, Medi-Cal, Medicare, EPIC, EHR, Multi-tasking, Communications, Clinical Tasks, Patient Relations, Organizational Skills, Assistant Tasks, Administrative Procedures, Microsoft Office.