Job Summary:

The Receptionist is responsible for ensuring a smooth and positive patient experience at the front desk, which includes tasks such as patient registration, collection of coinsurances, copayments, or deductibles, and processing necessary paperwork. This role involves a mix of customer service and administrative work, focused on ensuring a smooth experience for patients and supporting the medical office's operations.

Key Responsibilities:

• Greeting and assisting patients and visitors.
• Verifying patient information and insurance details during registration.
• Scanning and uploading documents (e.g., IDs, insurance cards).
• Collecting and recording patient payments.
• Managing visitor/vendor sign-ins.
• Preparing patient charts and maintaining communication with other departments.
• Ensuring a clean and organized lobby area.
• Assisting with additional tasks as directed by the Business Office Manager.

Knowledge, Skills, and Abilities:

• Ability to take initiative and lead by example.
• Collaborative and able to work independently.
• Quick learner with strong team-oriented skills.
• Self-motivated and focused on success.
• Knowledge of EPIC, HST, WayStar, Clariti, CareWire, Bill.com are helpful.

Requirements:

• High school diploma or equivalent.
• At least two years of medical clerical experience.
• Basic knowledge of medical terminology and software.
• Strong communication skills.