Pt customer service & sales agent (new haven)

Job Description

Provides system-wide (Hartford, New Haven & Stamford) transit service information and sells monthly bus passes, tickets and other fare media to the public at the CT transit Customer Service and Sales Outlets.

Training Schedule: Monday-Friday, 9:30am-2:30pm

Temporary Hours Schedule: Friday 3:00pm-6:30pm, Saturday 10:00am-6:30pm, Sunday 9:30am-6:00pm

Examples of Duties

• Provides detailed bus transit service information to the public including but not limited to bus routes, schedules, bus stop locations, transfers, bus identification, passenger fares and other company policies.
• Transit schedules and other user informational aids are given out as requested.
• Documenting and responding to passenger complaints, suggestions, and requests for service changes.
• Booth operations include monthly bus pass, ticket and token sales to the public.
• Operate an electronic cash register, balance sales receipts against cash received and complete related clerical work as required.
• A high degree of financial accuracy is necessary.
• Will be expected to work varying shifts and times, including on normal days off, weekends, holidays and reporting to work early or staying late when it is deemed necessary.
• Work cooperatively with all levels of personnel and maintain good public relations.
• Attends in-service training, seminars or other opportunities for professional development as made available by the Agency.
• Provides training for Agency personnel as required.
• Actively participates in staff meetings, trainings, etc.
• Has thorough working knowledge of Agency policies and procedures.
• Other duties and responsibilities as assigned.

Qualifications

• Minimum possession of a High School Diploma/GED.
• One (1) year of office experience with emphasis on telephone operations and public contact preferred.
• Knowledge of region is preferred.
• Must have a pleasant personality and possess excellent listening and communication skills along with the willingness to work well with the public. (Bilingual is a plus).
• Must have the ability to quickly learn bus routes and schedules.
• Must be able to operate an electronic cash register and balance sales receipts accurately.
• A good work record is essential.
• Basic knowledge of software programs (word processing, spreadsheet and database), Internet applications and utilization of all relevant office equipment.
• The ability to learn quickly internal software programs.
• Must be able to handle confidential information.
• Ability to work both independently and in a team environment.

How To Apply

Please visit our website at http://www.cttransit.com/Careers/ to view the full job description and apply.