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  5. Onsite It Support Manager jobs in New Haven, Connecticut, USA

Onsite It Support Manager jobs in New Haven, Connecticut, USA

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  • Sun
    • 1:00 PM - 2:00 PM

      Senior Product Manager Interview

      Sarah Jenkins

    • 2:30 PM - 3:00 PM

      Initial Interview

      Alex Chen

  • Mon
    • 11:00 AM - 11:15 AM

      Product Manager Interview

      David G. (Hiring Manager)

    • 4:15 PM - 5:15 PM

      First Round Interview

      Sophie L.

  • Tue
    • 1:20 PM - 1:45 PM

      Introductory Interview

      Marta W.

    • 2:30 PM - 3:00 PM

      Kick-off Interview

      Daria (HR)

  • Wed
    • 1:00 PM - 1:45 PM

      Qualifying Interview

      James Miller

    • 5:30 PM - 6:00 PM

      Discovery Interview

      Chris V.

  • Thu
    • 2:30 PM - 3:00 PM

      First Interview

      Michael T.

    • 4:00 PM - 5:00 PM

      Interview

      Den

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Aug 23, 2025

IT Support Manager, On-Site — New Haven, Connecticut Opportunity Awaits

New Haven organizations are actively seeking a skilled it support manager to lead technical teams and streamline help desk operations. This on-site role offers 56 open positions for professionals ready to make an immediate impact in a growing local tech scene. Companies across the region are prioritizing strong IT leadership to support expanding infrastructure needs.

The ideal candidate brings a blend of technical expertise and people management skills, including proficiency in ticketing systems, network troubleshooting, and hardware or software support. Strong communication abilities are essential, as this role requires coordinating between technical staff and non-technical stakeholders. Experience with ITIL frameworks, vendor management, and budget oversight will set candidates apart. Employers looking to hire a it support manager typically value someone who can balance hands-on problem-solving with strategic planning.

On-site work remains the standard for it support manager positions in New Haven, given the hands-on nature of hardware maintenance and in-person team supervision. Local businesses, healthcare institutions, and educational organizations continue to expand their IT departments, creating steady demand for experienced managers. The regional job market shows healthy growth, with employers offering competitive packages to attract top talent for these critical infrastructure roles.

If you're ready to advance your career, explore current it support manager jobs in New Haven through Global Work AI. Browse available it support manager vacancies and discover positions that match your experience and career goals. Global Work AI connects motivated professionals with employers seeking dependable IT leadership talent.

Frequently Asked
Questions

Everything you need to know about
finding your next role
  • What is the typical IT support manager salary in New Haven?

    In New Haven, compensation for an IT support manager usually falls in the low- to mid-six-figure range, with pay shaped by team size, industry, and years of experience. Connecticut employers in healthcare, higher education, and professional services often benchmark against local market rates, so totals can shift with bonus eligibility and benefits. On-site roles may also reflect added responsibility for hands-on coordination. To gauge a fair offer, compare current postings in New Haven with nearby Connecticut tech operations and similar support leadership positions.
  • What qualifications are needed for an IT support manager role?

    Employers in Connecticut usually look for a bachelor’s degree in information technology, computer science, or a related field, plus several years in desktop support, help desk, or systems administration. For an IT support manager job in New Haven, practical experience leading service teams often matters as much as formal education. Certifications such as ITIL, CompTIA, or Microsoft credentials can strengthen an application, especially in structured environments. Reviewing local listings can help you see whether a company values certifications, industry background, or both.
  • What technical and leadership skills are required for this IT support manager job?

    A strong candidate needs a mix of troubleshooting depth and people management. Core technical skills often include Windows and macOS administration, ticketing systems, network basics, endpoint security, and user account management. On the leadership side, hiring teams in New Haven look for coaching, workforce planning, incident prioritization, and clear communication with nontechnical staff. Because this is an on-site IT support manager role, collaboration with internal departments and vendors matters too. Comparing job descriptions will show which tools and methods are most in demand locally.
  • What does an IT support manager do on a daily basis?

    Day to day, this position keeps service operations moving and helps users stay productive. Typical duties include assigning tickets, checking issue trends, reviewing escalations, monitoring response times, and making sure hardware or software problems are resolved quickly. In a New Haven office setting, the work may also involve walking the floor, coordinating device setup, and supporting meetings or onboarding. A good manager balances immediate fixes with process improvement, so it helps to look at examples of support workflows in similar companies.
  • How is the hiring process for an IT support manager position usually structured?

    The process often starts with a recruiter screen, followed by interviews with the hiring manager and key stakeholders from IT or operations. Many Connecticut employers add a technical discussion, a leadership-style interview, and sometimes a scenario-based exercise about outages, queue management, or team coaching. For an on-site position in New Haven, there may also be questions about presence, scheduling, and cross-team coordination. Candidates usually benefit from comparing interview stages across related management roles before they prepare examples of past results.
  • What career growth opportunities are available after working as an IT support manager?

    This background can open doors to broader operations and infrastructure leadership. Many professionals move into IT operations manager, service desk director, systems administration lead, or infrastructure manager roles after gaining experience in New Haven. In larger Connecticut organizations, the path can extend toward IT project management, cybersecurity operations, or even director-level technology leadership. Growth tends to depend on vendor oversight, process improvement, and budget exposure, so it is useful to study adjacent roles and the skills they request next.
  • What are the on-site expectations and working hours for an IT support manager in New Haven?

    Because this is an on-site role, regular presence at the New Haven workplace is usually expected for staff support, escalations, meetings, and hardware issues that cannot be handled remotely. Standard business hours are common, often around 8 a.m. to 5 p.m., but coverage needs can extend earlier or later during rollouts, outages, or onboarding periods. Some employers may ask for occasional after-hours availability. Checking current Connecticut postings will help you see how flexible each team is about scheduling and visibility.

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56 jobs found

  • GPC

    GPC

    Today

    Executive assistant to the ceo

    Executive Assistant to the CEO Part-time and in person. Open to students at any New Haven area school. Front row on AI Most students use AI to finish assignments. A smaller group uses it to build...

    onsite, New Haven, CT, United States
    $40k/yrFull TimeNo Skills
  • State of Connecticut

    State of Connecticut

    3 days ago

    Information technology supervisor

    Introduction The State of Connecticut, Department of Administrative Services (DAS), is seeking an Information Technology Supervisor to support the Connecticut Technical Education and Career System...

    onsite, New Haven, CT, United States
    $130k – $163k/yrFull TimeLead / Manager
  • M&T Bank

    M&T Bank

    3 days ago

    Teller - new haven, ct

    Overview: Specializes in our branch customer experience through digital engagement, lobby management, transactional processing and retail servicing interactions. Processes a variety of financial...

    onsite, New Haven, CT, United States
    $38k – $56k/yrFull TimeJunior (<2 years)
  • Turnbridge

    Turnbridge

    4 days ago

    Support staff manager

    At Turnbridge, we believe we offer career growth, training opportunities, and a fun work environment. Turnbridge is not just a job but a lifestyle. You can build lasting relationships with both...

    onsite, New Haven, CT, United States
    $44k/yrFull TimeEntry with Degree
  • Columbus House

    Columbus House

    4 days ago

    Family triage case manager

    Family Triage Case Manager Temporary Position: November 15, 2026 to April 15, 2027 Company Overview & Mission Columbus House opened its doors in 1982 to provide services for men and women at least 18...

    onsite, New Haven, CT, United States
    $51k – $55k/yrPart TimeJunior (<2 years)
  • Columbus House

    Columbus House

    4 days ago

    Family triage resident support specialist

    Job Posting: Seasonal Part Time and Per Diem Positions, FLSA Non-Exempt, Essential Family Triage Resident Support Specialist 2nd & 3rd shifts Seasonal: November 15, 2026 to April 15, 2027 Company...

    onsite, New Haven, CT, United States
    $38k/yrPart TimeJunior (<2 years)
  • ASSA ABLOY

    ASSA ABLOY

    4 days ago

    Application engineer/ technical support

    ASSA ABLOY is seeking an end user centric Application Engineer who will act as the first line of technical support in navigating customer product challenges. You will work to solve escalations while...

    onsite, New Haven, CT, United States
    $56k – $70k/yrFull TimeJunior (<2 years)
  • Yale New Haven Health

    Yale New Haven Health

    4 days ago

    Patient experience ambassador

    Overview To be part of our organization, every employee should understand and share in the YNHHS Vision, support our Mission, and live our Values. These values - integrity, patient-centered, respect,...

    onsite, New Haven, CT, United States
    Full TimeJunior (<2 years)
  • Yale New Haven Health

    Yale New Haven Health

    4 days ago

    Administrative associate

    Overview To be part of our organization, every employee should understand and share in the YNHHS Vision, support our Mission, and live our Values. These values - integrity, patient-centered, respect,...

    onsite, New Haven, CT, United States
    Full TimeJunior (<2 years)
  • LORIS GIFTS INC

    LORIS GIFTS INC

    5 days ago

    Part-time sales associate

    Sales Associate – Lori’s Gifts At Lori’s Gifts, our mission is to bring comfort, joy, and connection to hospital communities. As a Sales Associate, you’ll be part of a compassionate team that serves...

    onsite, New Haven, CT, United States
    Part TimeJunior (<2 years)
  • The Michaels Organization

    The Michaels Organization

    5 days ago

    Administrative assistant-leasing and marketing

    Overview The Michaels Organization is a national leader in residential real estate offering full-service capabilities in development, property management, construction, and investment. At Michaels,...

    onsite, New Haven, CT, United States
    $38k – $42k/yrFull TimeJunior (<2 years)
  • ASSA ABLOY

    ASSA ABLOY

    5 days ago

    Product/program manager

    At ASSA ABLOY, our global teams collaborate seamlessly to craft products and services that integrate into our users’ lives, simplifying their everyday routines and enhancing convenience. By...

    onsite, Berlin, CT, United States
    Full TimeMiddle (2-4 years)
  • Yale New Haven Health

    Yale New Haven Health

    6 days ago

    Service representative i

    Overview To be part of our organization, every employee should understand and share in the YNHHS Vision, support our Mission, and live our Values. These values - integrity, patient-centered, respect,...

    onsite, New Haven, CT, United States
    Part TimeJunior (<2 years)
  • ASSA ABLOY

    ASSA ABLOY

    6 days ago

    Customer support specialist

    Customer Service Specialist Summary of Position Serve as the primary liaison between ASSA ABLOY and our distributors, wholesale channels, architects, DSS Sales team, and contractors. This role is...

    onsite, New Haven, CT, United States
    $65k – $79k/yrFull TimeSenior (5+ years)
  • B

    Believe In Me Empowerment

    7 days ago

    Case manager

    Benefits: Health insurance Paid time off 401(k) Dental insurance Free uniforms Training & development Vision insurance About the Role: Believe In Me Empowerment in New Haven, CT is looking for a...

    onsite, New Haven, CT, United States
    Full TimeJunior (<2 years)
  • H

    Housing Authority Of The City Of New Haven

    8 days ago

    Manager of coordinated services

    SUMMARY The Manager of Coordinated Services is a non-union, exempt management position responsible for the strategic oversight, integration, and performance management of resident-centered supportive...

    onsite, New Haven, CT, United States
    $78k – $104k/yrFull TimeLead / Manager
  • Yale New Haven Health

    Yale New Haven Health

    8 days ago

    Instrument tech i

    Overview To be part of our organization, every employee should understand and share in the YNHHS Vision, support our Mission, and live our Values. These values - integrity, patient-centered, respect,...

    onsite, New Haven, CT, United States
    Full TimeJunior (<2 years)
  • Yale New Haven Health

    Yale New Haven Health

    8 days ago

    Instrument tech 1

    Overview To be part of our organization, every employee should understand and share in the YNHHS Vision, support our Mission, and live our Values. These values - integrity, patient-centered, respect,...

    onsite, New Haven, CT, United States
    Full TimeJunior (<2 years)
  • Yale New Haven Health

    Yale New Haven Health

    8 days ago

    Desktop support tech

    Overview To be part of our organization, every employee should understand and share in the YNHHS Vision, support our Mission, and live our Values. These values - integrity, patient-centered, respect,...

    onsite, New Haven, CT, United States
    Full TimeJunior (<2 years)
  • ASSA ABLOY

    ASSA ABLOY

    12 days ago

    Bts customer support specialist ‎

    Customer Care Specialist role is ideal for someone who enjoys troubleshooting, training, and guiding customers through software workflows; not just fixing technical issues. Former teachers, trainers,...

    onsite, New Haven, CT, United States
    Full TimeMiddle (2-4 years)
  • Dollar Tree

    Dollar Tree

    14 days ago

    Customer service associate i

    We’re seeking a Customer Service Associate to join our team and deliver a great shopping experience for every customer. Duties include, but are not limited to, the following: Assist customers with...

    onsite, New Haven, CT, United States
    $34k – $35k/yrPart TimeJunior (<2 years)
  • VIRSCIO, INC.

    VIRSCIO, INC.

    17 days ago

    Histotechnologist i

    What we do? Virscio is a specialty translational research organization developing and providing innovative in vivo disease modeling, histopathology, and molecular preclinical research and development...

    onsite, New Haven, CT, United States
    Full TimeEntry with Degree
  • T

    The UPS Store 5105

    18 days ago

    Shipping customer service associate

    About the Role: The UPS Store #5105 in New Haven, CT is looking for a friendly and motivated Shipping Customer Service Associate to join our team! In this role, you'll be the face of our store —...

    onsite, New Haven, CT, United States
    Full TimeEntry with Degree
  • THE CONNECTION INC

    THE CONNECTION INC

    18 days ago

    Program manager 1 - west village (new haven)

    Job Details: Job Location: 52 Howe Street New Haven - New Haven, CT 06511 Position Type: Full Time Education Level: 4 Year Degree Salary Range: $60,000.00 - $64,000.00 Salary Job Shift: First Shift...

    onsite, New Haven, CT, United States
    $60k – $64k/yrFull TimeJunior (<2 years)
  • Walgreens

    Walgreens

    19 days ago

    Customer service associate

    JOB DESCRIPTION Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient...

    onsite, New Haven, CT, United States
    Part TimeJunior (<2 years)
  • Walgreens

    Walgreens

    19 days ago

    Shift lead

    JOB DESCRIPTION Opens and closes the store in the absence of store management, including all required systems start-ups, required cash handling, and ensuring the floor and stock room are ready for...

    onsite, New Haven, CT, United States
    Part TimeLead / Manager
  • Fellowship of Christian Athletes

    Fellowship of Christian Athletes

    19 days ago

    Administrative assistant

    The Administrative Assistant will provide clerical support for the FCA field office to accomplish the FCA mission and vision and reflect the FCA Core Values in the ongoing work of that office....

    onsite, New Haven, CT, United States
    Part TimeNo Skills
  • Fair Haven Community Health Care

    Fair Haven Community Health Care

    21 days ago

    Call center supervisor

    For over 54 years, FHCHC has been an innovative and vibrant community health center, catering to multiple generations with over 165,000 office visits across 21 locations. Guided by a Board of...

    onsite, New Haven, CT, United States
    Full TimeLead / Manager
  • Yale University

    Yale University

    23 days ago

    Computational research support analyst

    Working at Yale means contributing to a better tomorrow. Whether you are a current resident of our New Haven-based community, eligible for opportunities through the New Haven Hiring Initiative, or a...

    onsite, New Haven, CT, United States
    $68k/yrFull TimeJunior (<2 years)
  • D

    Dekk Group and Affiliates

    24 days ago

    District manager

    Many Dunkin' restaurants are owned and operated by an independent franchisee. Each Dunkin' franchisee is an independent employer and thus solely responsible for hiring decisions and all other...

    onsite, New Haven, CT, United States
    Full TimeJunior (<2 years)
  • Yale University

    Yale University

    24 days ago

    It support specialist

    Working at Yale means contributing to a better tomorrow. Whether you are a current resident of our New Haven-based community, eligible for opportunities through the New Haven Hiring Initiative, or a...

    onsite, New Haven, CT, United States
    Full TimeSenior (5+ years)
  • D-Wave

    D-Wave

    24 days ago

    Senior service engineer

    About the role D-Wave is seeking a highly motivated and experienced Senior Service Engineer to help build, scale, and support our growing fleet of quantum computing systems. In this role, you will be...

    onsite, New Haven, CT, United States
    $109k – $150k/yrFull TimeSenior (5+ years)
  • Domino's

    Domino's

    24 days ago

    Customer service rep / pizza maker store (06511)

    Company Description Domino's Team BAM! is looking for friendly & motivated people to join our team at our Domino's! Job Description Responsibilities: Greeting customers and taking orders with a...

    onsite, New Haven, CT, United States
    Full TimeJunior (<2 years)
  • Yale University

    Yale University

    25 days ago

    It support technician 2

    Working at Yale means contributing to a better tomorrow. Whether you are a current resident of our New Haven-based community, eligible for opportunities through the New Haven Hiring Initiative, or a...

    onsite, New Haven, CT, United States
    Full TimeSenior (5+ years)
  • ASSA ABLOY

    ASSA ABLOY

    a month ago

    Senior technical project manager - system integration

    Are you an experienced Technical Project Manager who thrives on leading complex product development and systems integration programs? If so, we may have the perfect opportunity for you! This position...

    onsite, Berlin, CT, United States
    Full TimeSenior (5+ years)
  • ASSA ABLOY

    ASSA ABLOY

    a month ago

    Project manager- customer escalation

    Are you a Project Manager who thrives in high-visibility situations and enjoys leading cross-functional teams to resolve critical customer and field issues? If so, we may have the perfect opportunity...

    onsite, Berlin, CT, United States
    Full TimeLead / Manager
  • Yale New Haven Health

    Yale New Haven Health

    a month ago

    Support staff - occupational health

    Overview To be part of our organization, every employee should understand and share in the YNHHS Vision, support our Mission, and live our Values. These values - integrity, patient-centered, respect,...

    onsite, New Haven, CT, United States
    Full TimeJunior (<2 years)
  • Propark Mobility

    Propark Mobility

    a month ago

    Administrative account manager

    Administrative Account Manager Salary: $50,000 - $55,000 per year Job Type: Full-time Location: Yale New Haven Hospital; 21 Sylvan Avenue; New Haven, CT 06519 Shift & Schedule: 8:30am - 4:30pm /...

    onsite, New Haven, CT, United States
    $50k – $55k/yrFull TimeJunior (<2 years)
  • Marrakech

    Marrakech

    a month ago

    Support staff css

    About the Role As a Support Staff CSS, you’ll play a vital role in supporting individuals with developmental and physical disabilities, who live in the community. You’ll help people live safe,...

    onsite, New Haven, CT, United States
    $40k/yrFull TimeJunior (<2 years)
  • Purple Cow Recruiting

    Purple Cow Recruiting

    a month ago

    Applications engineer | $70k-$85k

    Applications Engineer New Haven, CT | Onsite | Local Candidates Only Elizabeth Banzhaf, LPN Co-Founder & COO | Heartline Staffing Call or Text: 272-230-3157 LinkedIn: View Elizabeth's LinkedIn Prefer...

    onsite, New Haven, CT, United States
    $70k – $85k/yrFull TimeJunior (<2 years)

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