Job Title

Project Manager / Account Manager - IT Service Desk & Deskside Support

Client Company/Dept. Name

Texas Health and Human Services Commission (HHSC), TX

Address

1100 W 49th St. MC: 2020 Austin, TX 78756

City Name

Austin

State Name

TX-Texas

Zip Code

78756

Duration of the project

Project Start Date: Aug 2027

Project End Date: Due date for Resume submission 10/19/2026

No. of Openings

1

No. of Maximum Submissions

1

Job Description

Project Manager / Account Manager - managed IT Service Desk and Deskside Support.

• Minimum 8-10 year experience related to IT Service Desk and Deskside Support Services.
• Own contract delivery and oversight of Service Desk and Deskside Support services.
• Act as the client's principal contact for operational, contractual and performance matters, meetings and escalations.
• Coordinate transition planning, staffing ramp-up, readiness milestones, risks and issues with the Transition Manager.
• Manage the plan for 52 operational positions (related IT support specialist, Service Desk and Deskside Support Services); partner with the Hiring Manager on recruiting, screening, onboarding, coverage, replacements and staff retention.
• Facilitate monthly metric meetings and oversee agendas, action logs, post-meeting reports and weekly transition reports.
• Ensure timely, accurate staffing reports, contractual deliverables, documentation and security/onboarding compliance.
• Coordinate with the Invoicing Manager on weekly timesheets, approved hours, monthly invoices and credits.
• Oversee subcontractors if used; resolve change requests and drive corrective actions and continuous improvement.

Skill set info

Demonstrated leadership of managed IT Service Desk/Deskside Support or comparable IT services; client-facing contract/account governance; transition and staffing oversight; service SLAs/KPIs, reporting, workforce continuity, escalations and corrective actions; invoice/timesheet coordination and subcontractor oversight when applicable.

Education

Any relevant bachelors

Certifications (if required)

N/A

Documentation Required for submission

Current resume and key staffing profile showing relevant IT service-delivery projects, specific account/project oversight duties, responsibilities and results; confirm availability for required client meetings.

Work Hours

Not specified; must support client governance meetings, transition meetings, monthly performance reviews and issue escalations.

Account Manager Name (Proposal Team)

Work authorization required USC/GC/EAD/H1 also Relocation is accepted

Remote work

No

Additional Notes if any

We require best possible candidate at minimum possible rate

On shore/Offshore Ceiling price/floor price

Full time /Part time

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