Project coordinator

Air Treatment Corporation is a dynamic, collaborative work environment. We understand the expectations of high–quality customer service, therefore we actively search and promote a cohesive team that is formulated to exceed expectations. We are devoted to the growth of our employees and look to provide opportunities for advancement from within, while providing a robust benefit package to our team members.

Job Summary:

The Project Coordinator will plan, schedule, implement, communicate, and monitor projects as a liaison between the sales team and customers. This position will work to provide reliable reporting, improved metrics and forecasting and increased customer satisfaction and retention through cross-team collaboration and communication.

Supervisory Responsibilities:

None.

Duties/Responsibilities:

• Ability to manage and book customer purchase orders (PO’s) in Customer Relationship Management (CRM) system.
• Generate equipment submittals.
• Set up purchase orders and release equipment to production.
• Process stock orders and coordinate shipments/will call.
• Upload orders, acknowledgements and track effectively.
• Update costs and shipping lead times as appropriate.
• Act as a liaison between company, customers, and vendors.
• Notify customer of shipped material/order and provide tracking information.
• Manage warranty claims, Return Merchandise Authorization (RMAs) and communicate to customer.
• Arrange start-up with the Service Team.
• Perform other related duties as assigned.

Requirements

Required Skills/Abilities:

• Excellent interpersonal and customer service skills.
• Ability to manage difficult customers and situations during phone conversations or in person.
• Exhibits high-level problem-solving capabilities.
• Manages and prioritizes multiple tasks.
• Excellent organizational skills and attention to detail.
• Excellent written and verbal communication skills, transparent communication style.
• Excellent time management skills with a proven ability to meet deadlines.
• Familiar with CRM program(s) and creating heightened productivity through accuracy.
• Proficient in Microsoft Office Suite or related software.

Education and Experience:

High School diploma or equivalent required; Associate degree is preferred.
At least two years of experience in related disciplines (Construction/Customer Service/HVAC industry preferred)

Physical Requirements:

Prolonged periods of sitting and working at a computer.
Frequent use of a computer, keyboard, telephone, and other standard office equipment.
Ability to communicate effectively in person, by telephone, and through virtual meeting platforms.
Occasionally required to stand, walk, bend, reach, or lift and carry items weighing up to 20 pounds.
Ability to remain productive in a fast-paced environment while managing multiple priorities and meeting deadlines.
On-site and in office, we are unable to provide relocation for this role.

At Air Treatment Corporation, we are committed to growth, innovation, and excellence. As leading experts in HVAC & R solutions, we recognize that the success of our team drives the success of our company. This is echoed in our commitment to a workplace built on fairness, professionalism, and opportunity, ensuring that every team member is valued. Join our team and contribute your unique skills and perspectives to help us continue delivering industry-leading solutions.