About Us

Established in 1993, ncgCARE is the proud parent of a diverse network of seven behavioral healthcare organizations specializing in outpatient counseling, community-based counseling, and treatment foster care. Through our network of providers, ncgCARE is leading the way to excellence in behavioral healthcare. We provide the foundation for our provider partners to succeed through innovation, service excellence, best practice development, and a strong commitment to our employees.

About the Role

We are seeking an ACT Program Manager who focuses on the client journey into and out of ACT services, with a critical emphasis on the referral pipeline. This role oversees referrals, intakes, and discharges, and manages the complex case team for admissions, referrals, and outreach purposes. A key responsibility is tracking referrals from the moment they are received until the team makes first contact, ensuring no client slips through the cracks. Within their assigned region, this manager also provides direct oversight to local ACT teams on access and transition fidelity.

Responsibilities

• Oversees the client journey into and out of ACT services, ensuring smooth coordination of referrals, intakes, admissions, transitions, and discharges.
• Manages and monitors the ACT referral pipeline to ensure timely engagement, outreach, and follow-up from initial referral through first client contact.
• Supervises and coordinates complex case team functions related to admissions, referrals, transitions, and outreach efforts.
• Ensures no referrals or potential clients are lost in process gaps by maintaining oversight of referral tracking and engagement workflows.
• Provides direct operational oversight and support to assigned regional ACT teams related to access, intake processes, and transition fidelity.
• Monitors and supports team productivity, staffing alignment, scheduling, and overall operational efficiency within assigned regions.
• Oversees foundational operational structures to ensure compliance with administrative standards, staffing requirements, and operational expectations.

Qualifications

• Master’s degree in Human Services, Social Work, Psychology, Counseling, Nursing, Healthcare Administration, or a related field required.
• Mental health License in North Carolina (LCSW/A, LCMHC/A) required.
• Minimum of 1–2 years of leadership, supervisory, or program coordination experience preferred.
• Knowledge of North Carolina behavioral health service definitions, Medicaid requirements, and community mental health systems preferred.
• Working knowledge of ACTT model expectations and familiarity with TMACT standards preferred.
• Ability to oversee operational workflows, referral management, staffing coordination, and productivity expectations.
• Strong organizational, communication, and problem-solving skills with ability to manage multiple priorities effectively.
• Experience working with interdisciplinary teams and coordinating care across providers and community stakeholders.
• Ability to review operational data, monitor compliance expectations, and support process improvement initiatives.
• Proficient in electronic health records (EHR), Microsoft Office, and operational reporting systems.
• Valid North Carolina driver’s license with acceptable driving record required.

Why Join Us

We are focused on creating a model where clinicians are supported, not overloaded. You’ll have the flexibility to shape your schedule, the support to maintain a steady caseload, and the opportunity to grow within a stable, mission-driven organization. Beyond the engaging work, you'll also benefit from our competitive benefits package to support you and your loved ones, provide work/life balance, and invest in your future.

Legal Notice

We are an equal opportunity employer. Employment is at-will and contingent upon successful completion of background checks and credential verification. We participate in E-Verify to confirm employment eligibility in the United States. Reasonable accommodations are available upon request in accordance with the Americans with Disabilities Act (ADA). Must be authorized to work in the United States. Compensation varies based on licensure, experience, and caseload. ncgCARE and all partner affiliates maintain a drug-free workplace.