Program manager, pharmacy solutions

Cross-Functional Program Leadership & Execution

• Lead and drive Pharmacy program intake processes and governance across Pharmacy Management teams and key business partners.
• Lead and influence communication, alignment, and decision-making among operational, clinical, analytical, vendor, and business stakeholders.
• Independently assess risks, priorities, dependencies, and operational impacts to recommend action and drive planning, execution, and coordination of pharmacy strategic initiatives and enterprise projects.
• Lead stakeholders through implementation readiness activities and cross-functional planning efforts for pharmacy initiatives, operational changes, and regulatory requirements.
• Guide stakeholders in understanding new processes, expectations, decisions, and implementation timelines to support adoption and accountability.

Enterprise Issue Management and Resolution

• Lead Pharmacy issue intake, triage, tracking, escalation, and resolution activities.
• Independently prioritize and route issues for resolution based on risk, urgency, business impact, regulatory implications, and stakeholder needs.
• Drive root cause investigation and recommend corrective or preventive actions to reduce recurrence and improve operational outcomes.
• Manage issue reporting, metrics, escalation trends, and process improvement activities to inform leadership decisions and strengthen accountability.

Governance & Reporting

• Maintain strategic visibility into pharmacy workstreams, organizational priorities, risks, dependencies, and decisions.
• Lead and drive governance forums including Portfolio Review, Issue Management, and other Pharmacy Management operating model meetings.
• Develop executive-level status updates, reporting materials, meeting documentation, and action trackers that support decision-making and accountability.
• Assess initiative progress, identify risks and barriers, recommend mitigation strategies, and communicate decisions, issues, and next steps to stakeholders.
• Provide transparency and actionable insight across pharmacy leadership and partner organizations to support timely decisions and delivery.

Other Duties/Functions

• Performs all other miscellaneous responsibilities and duties as assigned or directed.

Qualifications

1. Bachelor's degree and four years of work-related experience or equivalent combination of education and experience.
2. Strong interpersonal skills; effective written and verbal communication skills.
3. Proficiency in problem solving and data collection, analysis, and interpretation.
4. Knowledge and demonstrated application of project and program management practices, including governance, prioritization, risk assessment, stakeholder engagement, and execution oversight.
5. Proficiency in development and execution of operational process flows.
6. Intermediate working knowledge of Microsoft Office applications. Including but not limited to Word, Excel, PowerPoint, and Outlook.