Program manager - military/first responders program

Hope for Heroes Military Program is a specialized mental health and substance abuse treatment program for Military service members (active-duty, Reserve, National Guard), Veterans, Military family members, First Responders and Medical Professionals. We provide evidence-based treatment of depression, mood disorder, PTSD (focusing on areas of combat trauma, military sexual trauma and childhood trauma). We tailor individualized treatment in the areas of addiction, dual-diagnosis, depression, anxiety and other behavioral health needs.

The Program Manager is responsible for daily operations, development, and administration of the Hope for Heroes program. Aligns community-focused initiatives with the organization's strategic mission. Seamlessly integrates first responder systems into the behavioral health care continuum.

KEY RESPONSIBILITIES:

• Enforces daily schedules and adjusts program operations as needed.
• Manages logistics for family visitations and offsite activities like Equine Therapy and Yoga.
• Coordinates patient transportation with intake and outpatient departments.
• Creates and implements operational policies, procedures, and quality improvement plans.
• Drives business development through EAP partnerships, liaison work, and military base visits.
• Leads program development to enhance service delivery and outpatient coordination.
• Oversees personnel management, including hiring, orientation, training, and employee relations.
• Manages direct reports' performance and professional development.
• Facilitates non-clinical groups focused on community building, goal setting, and next steps.
• Manages long-term referrals requiring multi-day engagement prior to official admission.
• Collaborates with multidisciplinary teams (therapists, nursing, UR) to plan and execute discharges.
• Partners with department leaders to ensure continuous, seamless patient care.
• Participates in treatment team meetings to support clinical operations.
• Serves as the program’s fiscal manager.

Education/Licensure

Master’s degree in social work (MSW), Healthcare Administration (MHA), Mental Health Counseling, Psychology, Public Health, or Business Administration required. Current State of Nevada clinical licensure (LCSW, LMFT, LPC) preferred. Current CPR.

Knowledge and Experience:

Minimum three (3) years of healthcare management, supervisory, or program administration experience required. Proven experience working within behavioral health systems, substance abuse treatment, or psychiatric inpatient/outpatient care. Familiarity with military bases, Veteran Affairs (VA), Employee Assistance Programs (EAP), and the unique culture/needs of first responders required. Experience in managing staff, development and supervision. Maintains current knowledge of social, medical and psychiatric services available within the community.

A full benefits package is available the first of the month following 30 days of employment!

Desert Parkway offers competitive benefits to include:

• Medical insurance
• Dental insurance
• Vision insurance
• 401K Retirement Plan
• Healthcare spending account
• Dependent care spending account
• PTO Plan with holiday premium pay
• Discounted cafeteria meal plan
• Life insurance (including plans for spouse and children)
• Short- and long-term disability (with additional buy-in opportunities)
• Pet Insurance
• Identity Theft Insurance