Program coordinator - heartland housing sanctuary (community-based programming)

At Heartland Family Service, we are committed to building a culture that is trauma informed and values and celebrates diversity and inclusion. We believe this allows for better service delivery and innovation, as it encourages our employees to bring various experiences and uniqueness to the workplace.

Trauma Informed Care is an approach to engaging people with histories of trauma that recognizes the presence of trauma symptoms and acknowledges the role that trauma has played in their lives. Trauma Informed Care also acknowledges the effects of working with trauma survivors on our workforce and seeks to build collaborative and supportive working environments and relationships.

If you believe in our mission of creating healthy families and communities, and like a fast pace, collaborative and team-oriented environment, then Heartland Family Service is the agency for you.

SUMMARY DESCRIPTION OF WORK

This position works as part of the Heartland Housing Sanctuary team working in close collaboration with law enforcement and the domestic violence / sexual assault program service team. The program coordinator will directly oversee operations of the community-based advocacy and supportive housing programming to include outreach and training support, along with other crisis stabilization shelter duties. This position advocates on survivor’s/programs behalf with all relevant government and non-governmental organizations. They will provide services designed to meet needs related to immediate safety, trauma recovery, and ongoing support for survivors. This position agrees to rotating on-call shifts, locating coverage when necessary.

Compensation: salary is based on total years of relevant experience.
Work Schedule: 40 hours per week (Monday through Friday, 8:30 a.m. to 5:00 p.m.), additional shift coverage as needed.

Click to see benefits and company perks here.

MINIMUM QUALIFICATIONS

• Bachelor’s Degree
• Five years’ experience in social services or related field
• Management experience preferred
• Valid Driver’s License and acceptable driving record
• Experience in utilizing Microsoft office tools and technology databases preferred
• Lived experience in relation to the population served is valued, but not required

Essential Duties and Responsibilities

• Provide regular supervision and support for all assigned program staff.
• Assist with recruitment to include posting openings, screening applicants, scheduling interviews, and checking references.
• Hire, supervise monitor, train, evaluate and develop direct care program staff.
• Assist with service delivery and project implementation throughout the program.
• Participate in agency quality improvement teams and workgroups. Guides implementation of any projects, policies, etc.
• Participate in weekly team meetings with HFS program staff.
• Attend community meetings for the coordination of services for survivors.
• Support the training and outreach efforts for the program.
• Develop program policies and procedures, monitor implementation of policies and procedures, and implement action plans as needed.
• Completes all required monthly, quarterly, and annual reports for quality improvement and grant purposes.
• Assist the program coordinator for shelter with ensuring 24/7 coverage of crisis stabilization shelter.
• Creates, maintains, and shares as appropriate a dynamic self-care plan.
• Strives to make connections between the agency and the larger community whenever possible to contribute to the agency’s ongoing fundraising and friend-raising efforts.
• Essential functions of this job are to be performed on company physical work site.
• In town travel is required, including use of personal vehicle.
• Can work both independently, with little supervision, and as a part of a team.
• Able to establish regularity and dependability in scheduling all appointments and accuracy in reports and statistics.

*DENOTES ESSENTIAL JOB FUNCTIONS