Program and operations supervisor

Are you Richmond R.E.A.D.Y ? R espect. E quity. A ccountability. D iversity… YOU !!! This is an EXCITING time to Join the City of Richmond! We are committed to nurturing talent, fostering growth opportunities, and building strong connections within our workforce. As we continue to make strides to becoming the employer of choice, we are thrilled about the below employee benefit enhancements:

• Virginia Retirement System (VRS)
• Language Incentive
• Referral Bonus
• Tuition Assistance Program

Description

The anticipated hiring range is $78,829 - $102,936. The City of Richmond, Department of Parks, Recreation, and Community Facilities is seeking a qualified Program and Operations Supervisor to support the day-to-day operations, specifically within the Park Operations & Cemeteries Division. The role focuses on advancing community engagement, coordinating volunteer initiatives, and strengthening partnerships with corporate groups, Friends-of-Parks organizations, civic associations, and other community stakeholders working to enhance and steward Richmond’s parks and cemetery spaces.

This position will be responsible for coordinating a community engagement advisory committee which will include support agencies that make up the City of Richmond’s Operations Portfolio, including the Department of Public Utilities and Department of Public Works, Friends group leaders, non-profits, and civic associations that offer support and resources which enhance PRCF’s ability to improve Richmond’s green spaces and help build communities that thrive.

The position will work with PRCF leadership to develop annual volunteer recognition program to recognize and honor the contributions of individuals and groups who support the City’s public green spaces. This position will support the administrative functions and objectives of PRCF and assist with ensuring overall work performance and customer service goals align with the established standards.

This position will be responsible for building and maintaining a healthy working relationship with diverse stakeholder groups, other City of Richmond Departments, and non-profit leaders who support the maintenance and stewardship efforts of the Operations & Maintenance Division of PRCF.

Duties include but are not limited to:

• Coordinating, managing, and documenting PRCF volunteer and community events that support parks and cemeteries
• Regular reporting of key performance indicators that demonstrate the impact of volunteer projects and the success of PRCF’s community engagement initiatives
• Capturing and maintaining volunteer and community engagement data
• Acting as liaison and first point of contact for PRCF with Friends of parks groups, volunteers, and other civic agencies
• Contributing to the development and implementation of necessary community and volunteer engagement policies and procedures across the division, and ensuring adherence to acceptable industry standards
• Identifying, determining, and planning for training and workshops related to volunteer and community engagement, as necessary
• Assisting with program budget management and preparation
• Providing updates on industry’s best practices, challenges, or changes in strategies or priorities related to community engagement
• Identifying grant opportunities and applying for funding to enhance program impact
• Supervising assigned staff and coordinating work assignments
• Conducting staff performance evaluations
• Communicating in a timely and professional manner with other City departments and external partners to ensure successful coordination of project and event collaboration

Qualifications, Special Certifications and Licenses

MINIMUM TRAINING AND EXPERIENCE:

• Bachelor's degree in business or public administration, or field related to assignment
• Four years of journey-level professional experience in area related to assignment
• A Master's degree in business, public administration, or field directly related to assignment may be preferred
• An equivalent combination of training and experience (as approved by the department) may be used to meet the minimum qualifications of the classification

LICENSING, CERTIFICATIONS, and/or OTHER SPECIAL REQUIREMENTS:

• A certification as a Property Maintenance Inspector or a Property Maintenance Code Official through the Virginia Department of Housing and Community Development is required for certain Planning and Development Review positions.
• Some assignments may require a valid Driver's License with a satisfactory driving record and a valid Commonwealth of Virginia Driver's License within 30 days of hire.

KNOWLEDGE, SKILLS, AND ABILITIES:

TYPICAL KNOWLEDGE, SKILLS, AND ABILITIES: These are a representative sample; position assignments may vary.

Knowledge (some combination of the following): Accounting, budgeting, accounts payable/receivable, Computer programs such as Microsoft Office Suite, Cultural development, Data analysis, Data management, Electronic databases and related software applications (such as RAPIDS financial system, EIS eXpress reporting/ GL Connect), Federal regulations pertaining to assigned area, General knowledge of the laws and legal procedures related to focus area, Implementation of Evidence Based Programs, Permit and plan review, processes, and procedures, Project management, Rule Based Applications, Surveillance services, including GPS, Virginia Juvenile Community Crime Control Act.

Skills (some combination of the following): Communicating and coordinating with various internal and external departments, Creating and implementing policies and procedures, Gathering and interpreting data routinely, Interpreting and applying federal regulations for programs, Managing contracts, projects, data, reports, etc., Overseeing daily accounting and procurement functions, Overseeing the financial and operational aspects of programs of focus, Supervising including conducting performance evaluations, mentoring, etc., Understanding a program's intent and application, Writing standard operating procedures, Oral and written communication.

Abilities (some combination of the following): Pay attention to detail, Organize, Set timetables, achieve milestones, track progress, and take corrective actions.

Americans with Disabilities Act Requirements

Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the job. Prospective and current employees are invited to discuss accommodations.

ENVIRONMENTAL HAZARDS:

Working conditions may include exposure to travel to other locations within the City of Richmond as well as outside of the City of Richmond; exposure to hazardous physical conditions such as mechanical parts, electrical currents, vibrations, etc.; atmospheric conditions such as fumes, odors, dusts, gases, and poor ventilation; inadequate lighting; intense noise; and environmental hazards such as disruptive people, imminent danger, and a threatening environment.

PHYSICAL REQUIREMENTS AND WORKING ENVIRONMENT:

Due to the nature of work assignments, incumbents must be able to perform detailed work on multiple, concurrent tasks, with frequent interruptions and under time constraint. The essential duties of this classification may require the ability to regularly talk, hear, see, and perform repetitive motions; and occasionally climb, stoop, crouch, reach, stand, walk, push, pull, lift, finger, grasp, and feel. The working conditions may include environmental hazards. In terms of the physical strength to perform the essential duties, this classification is considered to be light work, exerting up to 20 pounds of force occasionally, up to 10 pounds of force frequently, and a negligible amount of force constantly to move objects.

* Internal use: HR Generalist to review.

Equal Employment Opportunity Statement

The City of Richmond provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. The City of Richmond is committed to the full inclusion of all qualified individuals. As part of this commitment, the City of Richmond will ensure that persons with disabilities are provided with reasonable accommodations. If you require reasonable accommodations under the Americans with Disabilities Act (ADA) to participate in the job application and/or the interview process, please contact Veronica Kenner, by email at HR-ADA@rva.gov. This policy applies to all terms and conditions of employment, including recruitment, hiring, placement, promotion, termination, layoff, transfer, leaves of absence, compensation and training.

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