Program analyst

Do you want to build a career that is truly worthwhile? The World Bank Group is a unique global partnership of five institutions driven by a bold vision to create a world free of poverty on a livable planet. As one of the largest sources of funding and knowledge for developing countries, we help solve the world’s greatest development challenges. When you join the World Bank Group, you become part of a dynamic, diverse organization with 189 member countries and more than 120 offices worldwide. We work with public and private sector partners, invest in groundbreaking projects, and use data, research, and technology to bring tangible and transformative change around the globe. For more information, visit www.worldbank.org.

VPU Context:

The World Bank Group’s (WBG) Ethics and Internal Justice Services Vice Presidency (EIJ) brings together, under a single umbrella, the WBG’s approach to values, ethics and the resolution of workplace conflict. EIJ’s vision is to foster a values-based workplace culture and help staff uphold the WBG’s ethical standards. EIJ provides an integrated, empathetic and efficient approach to resolving workplace conflict, allowing staff to focus with urgency on the WBG’s mission. EIJ’s work covers each of the five WBG institutions. https://www.worldbank.org/en/about/unit/ethics-and-internal-justice-services

Unit Context:

The incumbent will play a key role in managing the RWA learning sessions, coordinating the delivery of the RWA “Case of the Month” and developing program content, preparing reports and communications materials, and supporting overall program administration. The successful candidate will have demonstrated experience in project and learning event management, preferably within a conflict resolution or related environment. Strong analytical, communication, organizational, and stakeholder engagement skills are essential. The role requires sound judgment, professionalism, discretion, and the ability to work effectively in a multicultural and highly confidential environment. The Program Analyst will report to the Head of EIJCS and will be based at the WBG Headquarters in Washington, DC.

Duties and Responsibilities:

• Design, coordinate, deliver, and track monthly learning sessions for RWAs across multiple time zones.
• Lead the development and enhancement of innovative learning experiences including micro-learning, scenario-based content, including the “Case of the Month” initiative, based on identified RWA learning needs.
• Support the preparation and delivery of learning programs and workshops with practitioners, ensuring high-quality participant experience and effective coordination.
• Design and administer structured survey instruments and contribute to learning analytics by synthesizing participant feedback into actionable summaries.
• Undertake additional assignments and provide back-up support functions as required by the Head of EIJ Client Services.

Selection Criteria

• Bachelor’s or Masters’s degree in law, education, instructional design or related discipline with 2 years of experience or equivalent combination.
• Familiarity with the ethics and internal justice system of a multilateral development bank is considered valuable.
• Strong analytical and problem-solving skills, including experience with survey analysis and reporting.
• Demonstrated ability to manage sensitive and confidential information with discretion and professionalism.
• Advanced proficiency in Microsoft Office applications, particularly PowerPoint and Excel, as well as survey and data management tools.

WBG Culture Attributes:

1. Sense of urgency: Anticipate and quickly respond to the needs of internal and external stakeholders.
2. Thoughtful risk-taking: Challenge the status quo and push boundaries to achieve greater impact.
3. Empowerment and accountability: Empower yourself and others to act and hold each other accountable for results.

The World Bank Group offers comprehensive benefits, including a retirement plan; medical, life and disability insurance; and paid leave, including parental leave, as well as reasonable accommodations for individuals with disabilities.

We are proud to be an equal opportunity and inclusive employer with a dedicated and committed workforce, and do not discriminate based on gender, gender identity, religion, race, ethnicity, sexual orientation, or disability.

Learn more about working at the World Bank and IFC including our values and inspiring stories.