Job Details

Job Location: HomeKey Mountain View - Mountain View, CA 94043

Salary Range: $23.50 - $27.50 Hourly

Shift: Full-Time

Pay Rate: $23.50-$27.50

Schedule: Sunday-Thursday; 8:00AM-4:30PM

ABOUT LIFEMOVES

LifeMoves is the largest and most effective provider of housing and services for neighbors experiencing homelessness in Silicon Valley since 1987. Our Mission is to end homelessness by providing interim housing, supportive services, and building collaborative partnerships. With 40 programs, LifeMoves gives our neighbors experiencing homelessness a temporary place to call home while providing intensive, customized case management through site-based programs and community outreach.

POSITION PURPOSE

The Program Aide plays an important role in keeping the program site safe, welcoming, and running smoothly. Reporting to the Operations & Services Manager this position is often the first to respond to client needs, helping with both everyday requests and urgent situations. Additionally, the position supports volunteers, donors, and community visitors, making sure everyone feels respected and informed.

Key responsibilities include:

• Keeping the site secure by monitoring access, completing regular safety checks (rounds), and supporting daily tasks like welcoming new clients, preparing rooms, and organizing supplies.
• Providing calm, supportive crisis response and connecting clients to appropriate resources as needed.
• Supporting daily operations by responding to needs and questions from clients, volunteers, donors, and visitors with radical hospitality, professionalism, and compassion.
• Monitoring site safety through regular rounds and camera observation to ensure a clean, safe, and welcoming environment.
• Reporting maintenance or pest issues promptly and supporting pest control efforts by maintaining cleanliness and preparing spaces for treatment as needed.
• Managing facility meals, supplies, and donations, ensuring proper inventory, and maintaining organized storage.
• Supporting team collaboration by creating reports, updating shift logs and participating in meetings.
• Maintaining a high level of ethical conduct regarding confidentiality, boundaries, and professionalism while fostering a supportive environment for all.
• Collaborating with Maintenance team on FMX related repairs.
• Assisting with light maintenance and urgent needs.
• Coordinating, conducting, and training other staff on referrals, welcomes, move-ins, transitions, and move-outs, ensuring accurate documentation, positive experiences for clients, and completing tasks such as cleaning rooms, bagging belongings, and preparing spaces as needed.

Qualifications

Educational Requirements: Associate's Degree in related field preferred; or High School Diploma/GED with 2-5 years of equivalent experience in related field. Related fields may include direct involvement in peer advocacy, community outreach, housing services or roles within the homelessness services field.

Technology: Comfortable using basic technology, including phone and messaging systems, email, Microsoft and Google Suites, and databases to complete administrative tasks.

Service Level Qualifications: High school diploma or GED required, or candidates with at least 2 years of directly related experience in the homelessness or human services field may qualify.

COMPETENCIES

• Job Knowledge: Understands job duties and performs tasks with accuracy.
• Commitment to Growth: Demonstrates a selfless commitment to others on the team.
• Performance Improvement: Sets performance goals, establishes the approach, creates a learning environment.
• Time Management and Reliability: Manages workload effectively and meets deadlines.
• Proactive Collaboration: Actively seeks opportunities to partner with colleagues across teams and functions.

ADDITIONAL REQUIREMENTS

This position is contingent upon satisfactory results of a background check and submitting proof of clear TB test results.

PHYSICAL DEMANDS

The physical demands described here represent those that an employee must meet to perform the essential functions of this position successfully.

COMPENSATION AND BENEFITS

This rewarding role offers a competitive annual base salary and an opportunity to participate in the LifeMoves benefits package.

LifeMoves is an equal opportunity employer (EOE) committed to building a culturally diverse staff representing the communities we serve.