Pre-operative surgical coordinator

Unifeye Vision Partners is one of the premiere eye care practices in the nation. We believe in One Team, All In. The culture at UVP is one of excellence and teamwork. We are passionate about patient care and dedicated to improving quality of life through life-changing vision procedures and treatments.

Unifeye Vision Partners is currently hiring for a Pre-Operative Surgical Coordinator, Upland, CA

SUMMARY

Pre-Operative Surgical Coordinator will be responsible for coordinating with patients and the Ambulatory Surgery Center to ensure all pre-operative labs, medical clearances, and pre-operative instructions for patients are provided in advance of the surgery date. They will be responsible for completing all pre-operative calls using specific physician guidelines, along with completing all clinical and surgical disability correspondence for patients. You will assist with helping patients understand balances owed for procedures and collecting payments as needed. You will assist with co-management duties as assigned.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Assists the team in reviewing patient record prior to surgery to ensure all pre-operative medical clearance is obtained, including labs, history and physical, etc.
• Answers and originates a large number of patient calls to answer questions about their surgical procedure, payments due, and provide detailed pre-operative instructions.
• Answer patient questions and provide assistance in completing all disability paperwork.
• Utilize our medical office software to schedule new and follow-up appointments for our patients as needed.
• Update necessary records, including patient demographics and insurance coverage if needed.
• Experience understanding patient out-of-pocket fees, eligibility, and authorizations.
• Maintain confidentiality of all patient records.
• Verify, update and enter insurance information into the electronic practice management system (EPM) including policy information, benefit coverage, and referrals, as needed.
• Identify any potential comanage accounts and effectively communicate this information to patients and medical offices.
• Other co-management duties as assigned.
• Provide timely responses to voicemail and email inquiries.
• Provide feedback to scheduling staff or appropriate business office staff of necessary waivers or special instructions that may be needed.
• This is an in-office position, remote work is not available.
• Other duties as assigned.

KNOWLEDGE/SKILLS/ABILITIES

• General knowledge of medical terms, conditions, and surgical flow.
• General knowledge of pharmaceutical terms and medications.
• Professional verbal communication skills showing high level patient service.
• Organized and can move between multiple tasks while maintaining progress in work and attention to detail.
• Strong organizational and multi-tasking abilities.
• Basic knowledge of insurance processes and procedures.

EDUCATION AND/OR EXPERIENCE

• High school diploma required.
• LVN license preferred.
• Experience in a medical or healthcare office required, experience in ophthalmology or optometry preferred.
• Bilingual English/Spanish preferred.

CERTIFICATES, LICENSES, REGISTRATIONS

• Licensed Vocational Nurse license is preferred.

SUPERVISORY RESPONSIBILITY

This position has no supervisory responsibility.

JOB QUALIFICATIONS

To perform the job successfully, an individual must be able to perform each essential duty and responsibility satisfactorily with or without reasonable accommodation. The requirements below are representative of the minimum knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties and responsibilities.

Unifeye Vision Partners provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

*This position can require travel*