Practice manager

Summary

The Practice Manager for Pulmonary Medicine and Clifton Park Clinic is responsible for the overall leadership, administration, and operational management of the practices in three locations, Schenectady, Clifton Park and Amsterdam. This position oversees daily clinic operations, staff performance, provider support, patient satisfaction, regulatory compliance, financial stewardship, and quality initiatives. The Practice Manager collaborates with physicians, advanced practice providers, clinical staff, and organizational leadership to ensure efficient workflows, exceptional patient care, and achievement of departmental goals. The role requires strong leadership skills, operational expertise, and the ability to foster a positive, patient-centered culture while supporting the mission and strategic objectives of Ellis Medicine.

Essential Duties and Responsibilities

Operations Management

• Direct and oversee the daily operations of the Pulmonary Medicine practice in Schenectady and Amsterdam and the Clifton Park Clinic office to ensure efficient, high-quality patient care.
• Monitor patient flow, appointment scheduling, provider templates, and access metrics to optimize operational performance.
• Develop, implement, and maintain administrative and clinical workflows that support patient-centered care.
• Identify opportunities for process improvement and implement operational efficiencies.
• Ensure adequate staffing levels and effective resource allocation to meet patient and organizational needs.

Leadership and Staff Development

• Recruit, onboard, train, supervise, and evaluate clinical and administrative staff.
• Foster a collaborative and professional work environment that promotes employee engagement and accountability.
• Conduct performance evaluations, provide coaching, and implement corrective actions when necessary.
• Ensure staff compliance with organizational policies, procedures, and regulatory requirements.
• Coordinate and facilitate staff meetings, education, and professional development activities.

Financial and Resource Management

• Assist in the development and management of departmental budgets.
• Monitor productivity, expenses, staffing levels, and resource utilization.
• Review operational and financial performance indicators and implement corrective action plans as needed.
• Collaborate with organizational leadership regarding capital expenditures, staffing plans, and strategic growth opportunities.
• Support revenue cycle initiatives including charge capture, billing processes, and reimbursement optimization.

Quality, Safety, and Compliance

• Ensure compliance with federal, state, local, and organizational regulations, policies, and standards.
• Support quality improvement initiatives and patient safety programs.
• Monitor key performance indicators, patient satisfaction scores, and quality outcomes.
• Maintain readiness for audits, accreditation reviews, and regulatory inspections.
• Ensure compliance with HIPAA and patient confidentiality requirements.

Provider and Patient Relations

• Partner with physicians and advanced practice providers to support operational objectives and practice growth.
• Serve as a liaison between providers, staff, and leadership.
• Address patient concerns and complaints in a timely and professional manner.
• Promote exceptional customer service and a positive patient experience.
• Support provider recruitment, onboarding, scheduling, and retention efforts.

Education

• Associate's Degree required.
• Bachelor's Degree in Healthcare Administration, Business Administration, Healthcare Management, or related field preferred.

Experience

• Minimum of three (3) years of healthcare or physician practice management experience required.
• Previous supervisory or leadership experience required.
• Specialty practice management experience preferred.

Knowledge, Skills, and Abilities

• Knowledge of ambulatory care operations and healthcare regulations.
• Strong leadership, organizational, and interpersonal skills.
• Proficiency with Electronic Medical Record (EMR) systems.
• Proficiency with Microsoft Office applications.
• Effective written and verbal communication skills.
• Strong analytical and problem-solving abilities.
• Ability to manage multiple priorities in a fast-paced environment.
• Commitment to exceptional customer service and patient satisfaction.

Ellis Medicine is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, creed, color, religion, sex/gender, age, national origin, disability, genetic information, predisposition or carrier status, military or veteran status, prior arrest, or conviction record, marital or familial status, sexual orientation, transgender status, gender identity, gender expression, reproductive health decisions, or domestic violence victim status.