Practice manager

About Us

Pinnacle Fertility is a leader in physician-centric fertility care, supporting high-performing fertility clinics and comprehensive service providers nationwide. Guided by our mission of fulfilling dreams by building families, Pinnacle offers compassionate care, innovative technology, and comprehensive fertility treatment services to provide patients with a seamless and personalized journey to parenthood. Learn more at www.pinnaclefertility.com.

About this Role

The Practice Manager is the onsite operational leader for our Arlington, VA clinic, responsible for day-to-day operations, patient experience, team performance, staffing, facilities, and operational compliance. This highly visible, hands-on leader partners closely with physicians, clinical leaders, and Pinnacle shared services to ensure the practice runs efficiently and delivers an exceptional experience for patients and team members. We are seeking a Practice Manager to join our dedicated team at Pinnacle Fertility - Virginia in Arlington, VA. This is a full-time, salaried, onsite position with occasional support responsibilities for nearby clinic locations. Core operations occur Monday through Friday; however, the schedule may vary based on clinic and patient needs.

Key Responsibilities

• Lead daily clinic operations, ensuring efficient patient flow, consistent workflows, and timely resolution of operational issues.
• Champion an exceptional patient experience, including oversight of patient concerns, escalations, and service recovery.
• Lead, coach, and develop clinic team members; set clear expectations and foster a positive, accountable, and collaborative culture.
• Partner with Human Resources and operational leadership on staffing, recruiting, onboarding, scheduling, employee relations, performance management, and team development.
• Monitor key operational and patient-experience metrics, identify opportunities, and implement improvements that strengthen practice performance.
• Oversee facilities, supplies, equipment, vendors, and the overall clinic environment to ensure a safe, welcoming, and well-run practice.
• Ensure compliance with Pinnacle policies, safety requirements, regulatory standards, and established operational procedures.
• Partner with physicians, clinical leaders, and shared services teams to resolve issues, implement initiatives, and align local operations with network-wide standards.
• Support responsible management of clinic resources and expenses and provide occasional operational support to nearby clinic locations as needed.

Position Requirements

• Education: Bachelor’s degree preferred.
• Experience: 5+ years of healthcare operations experience, preferably within a medical practice, ambulatory care, fertility, women’s health, or multisite healthcare environment.
• Demonstrated management experience with responsibility for leading, coaching, and developing team members.
• Skills: Strong knowledge of medical practice operations, patient scheduling, EMR systems, medical and insurance terminology, and healthcare regulatory requirements. Strong leadership, communication, organizational, analytical, and problem-solving skills, with the ability to manage competing priorities.
• Ability to work onsite and travel occasionally to nearby clinic locations as business needs require.

Compensation & Benefits

Annual Salary: $85,000 - $125,000 (Final offers will be based on experience, skills, and qualifications.)

Benefits: Comprehensive healthcare, dental, life, and vision insurance. Additional benefits include generous paid time off (PTO), paid holidays, and a retirement savings program. Further details regarding salary and benefits will be provided during the interview process.

Diversity & Inclusivity at Pinnacle Fertility

At Pinnacle Fertility, we are committed to fostering a diverse, inclusive, and welcoming workplace. We are proud to be an equal opportunity employer and encourage applicants of all backgrounds, abilities, and life experiences to apply.