Practice manager (oral & cosmetic surgery)

Key Responsibilities:

Operations Management

• Oversee all administrative and clinical functions within the oral and cosmetic surgery division
• Ensure efficient scheduling, patient flow, and treatment planning coordination
• Manage inventory and ordering of surgical supplies and equipment
• Coordinate with front desk staff to ensure accurate billing, coding, and insurance processing
• Maintain accurate records for credentialing, licensure, and continuing education of surgical staff

Leadership & Staff Management

• Supervise and support oral and cosmetic surgery staff including surgical assistants and coordinators
• Conduct regular team meetings to promote communication, efficiency, and morale
• Provide onboarding, training, performance evaluations, and disciplinary actions
• Monitor staffing levels and coordinate hiring with HR when necessary

Compliance & Quality Control

• Ensure all protocols follow OSHA, HIPAA, and state dental board regulations
• Maintain a clean, safe, and sterile environment per infection control standards
• Monitor documentation, consent forms, and EMR accuracy
• Coordinate inspections, audits, and regulatory requirements

Patient Experience & Communication

• Promote a compassionate and responsive patient care culture
• Resolve patient complaints and service issues quickly and professionally
• Collaborate with marketing and patient education teams for growth and retention
• Support patient financial consultation processes in collaboration with billing

Business Development & Reporting

• Track KPIs including surgical volume, revenue, case acceptance rate, and efficiency
• Collaborate with leadership to identify opportunities for service expansion
• Prepare and present regular reports on division performance and improvement strategies
• Participate in strategic planning and budgeting for the oral and cosmetic surgery division

Qualifications:

Required:

• Bachelor’s degree in Healthcare Administration, Business, or a related field
• 3+ years of management experience in a dental, oral surgery, or healthcare setting
• Knowledge of oral/maxillofacial surgery workflows and terminology
• Proficient with EMR/EHR systems (e.g., Dentrix, Open Dental, or equivalent)
• Strong leadership, problem-solving, and interpersonal communication skills

Preferred:

• Certification in Practice Management (e.g., CMOM, FAADOM, or equivalent)
• Experience working in a multidisciplinary practice or medspa environment
• Familiarity with surgical billing, CDT codes, and patient financing options

Working Conditions:

• Fast-paced surgical practice with regular patient interactions
• May require occasional weekend or extended hours based on operational needs
• Role may involve lifting surgical supplies and standing for long periods during clinic hours