About Us

As a faith-based and patient-focused organization, Mercy Health exists to enhance the health and well-being of all people in mind, body and spirit through exceptional patient care. Success in this goal requires a culture of compassion, collaboration, excellence and respect. Mercy Health seeks people that are committed to our values of compassion, human dignity, integrity, service and stewardship to create an environment where associates want to work and help communities thrive.

Job Summary:

The Practice Manager II anticipates, plans, organizes and directs the operations of one or more physician practices which includes, but is not limited to, supporting 6 or more providers and managing a minimum of 10 employee FTEs to ensure the highest quality care and services are provided to patients. The Practice Manager II is also responsible for achieving the annual operational and financial goals of the practice. In addition, this position has oversight of the practice lead and employees to ensure efficient operations and workflows for patients, providers, and employees through the application of standardized processes and best practices.

Essential Functions:

• Serves as a role model to set the standards of behavior, professionalism, and outstanding customer services in all relationships with internal and external customers.
• Manage day-to-day operations of the practice, including staff and provider schedules, performance management, and ensure timely communication with team members.
• Facilitates troubleshooting and follow up to ensure effective provider, staff, customer and peer relationships.
• Adheres to the established controls of quality, compliance and risk standards for the day-to-day operations of the physician practice(s). This includes management of supply chain activities including the ordering of supplies and maintaining inventory, while adhering to departmental budgets, as well as processing all invoices and bills for the office.
• Functions as a key liaison for all new provider integration activities for the practice(s). Assists in the transition process for onboarding new physicians and APCPs.
• Manages all revenue cycle processes, including but not limited to registration workflows, work queues, copays, daily cash drawer, bank deposits, and coding compliance, etc.
• Reviews applicable practice data and identifies variances. Analyze financial and billing reports to assist with decision-making and reporting. Participates in planning and budgeting preparation and analysis.
• Meets with Practice Administrator and medical group/market leadership as appropriate to review trends and develop/adjust strategic priorities.
• Coordinates support functions to ensure compliance with Joint Commission, where applicable, and other required regulatory agencies.
• Handles personnel functions, in collaboration with HR as appropriate, which includes check ins, evaluations etc.

This document is not an exhaustive list of all responsibilities, skills, duties, requirements, or working conditions associated with the job. Employees may be required to perform other job-related duties as required by their supervisor, subject to reasonable accommodation.

Education:

• High school diploma (required)
• Bachelor’s degree (preferred)

Licensure/Certification:

• BLS Basic Life Support – American Heart Association (Preferred, required if performing clinical functions, within 90 days of hire).

Experience:

• 4 years of recent experience in healthcare (required)
• 2 years of supervisory experience (required)

What we offer

Competitive pay, incentives, referral bonuses and 403(b) with employer contributions (when eligible). Medical, dental, vision, prescription coverage, HSA/FSA options, life insurance, mental health resources and discounts. Paid time off, parental and FMLA leave, short- and long-term disability, backup care for children and elders. Tuition assistance, professional development and continuing education support. Benefits may vary based on the market and employment status.

All applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability. If you'd like to view a copy of the affirmative action plan or policy statement for Mercy Health – Youngstown, Ohio or Bon Secours – Franklin, Virginia; Petersburg, Virginia; and Emporia, Virginia, which are Affirmative Action and Equal Opportunity Employers, please email recruitment@mercy.com. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact The Talent Acquisition Team at recruitment@mercy.com.