Compensation Range

$20.40 - $26.13

Please note: This job opening may close earlier than the stated date, due to high candidate volume. If interested, we encourage you to apply as soon as possible.

Who We Are:

At the High Point Police Department, we are committed to protecting our city and building relationships with our community. Our team includes over 300 officers and professional staff who are passionate about serving others.

As a proactive, data-driven agency, we take pride in being nationally recognized for excellence. Our department offers some of the finest in-house training in the country, along with numerous opportunities for growth, development, and career advancement.

A rewarding career awaits you here. Join our team and play a vital role in keeping High Point a safe place to live, work, and visit.

What We Offer:

The High Point Police Department offers a competitive salary commensurate with education and experience. We also offer a generous benefit package for full-time employees which include but are not limited to:

• A guaranteed monthly pension upon retirement, vested after 5 years of service
• 401K and 457B Retirement Plans
• Paid Vacation and Sick Time
• Paid Holidays
• Tuition Reimbursement Plan
• Competitive medical, dental, and vision plans effective day one

What You'll Do:

This position is responsible for carrying out the department’s daily functions as part of the Records Section. Performs two-way radio communication with officers while completing clerical and technical work in entering, processing, coding, reporting, filing, researching, and disseminating police records and information therein involving online electronic data processing systems and paper records; does related work as required.

Work is performed under regular supervision of the Police Information Supervisor. The supervisor will set work schedules, approve leave requests, and complete performance evaluations.

Essential Tasks & Responsibilities:

• Receives, researches and responds to requests for information.
• Receives and transmits messages by radio.
• Assists the public and police officers in person, by telephone and radio by providing information and answering questions.
• Maintains confidential filing and record systems, related court records and subpoenas.
• Enters statistical data and reports on CRT/PC, and in handwritten records.
• Assists subordinate technicians in the area of crime classification, IBASE reporting and report preparation.
• Reviews daily work output, ensures quality, accuracy and performance of coding, entry and other assigned duties.
• Distributes, delivers and sorts mail.
• Responsible for the preparation, classification, indexing, filing, and retrieval of police records and documents.
• Process and manage subpoenas (civil and criminal) for law enforcement records and documentation in accordance with internal policies, and local/state/federal laws. Deal with confidential information with extreme caution, appropriate judgment, discretion, and adherence to internal policies and local/state/federal laws since errors can result in customer inconvenience; and in the extreme, have legal repercussions that could cause adverse public relations.
• Provide reference services to internal and external customers in response to telephone, mail, email, fax, police radio, and in-person requests for information.
• Use effective interpersonal, customer service, and communication skills (oral and written) to calm irate customers.
• Use of the North Carolina Division of Criminal Information (DCI) for National Crime Information Center (NCIC) criminal background checks and entry for Arrest Warrants and Stolen items.
• Perform other essential duties as required.

Qualifications:

Required Qualifications

• High School Diploma or GED equivalent
• Must be able to work under the general supervision of the unit supervisor on a varied, rotating work schedule which includes on-call (very rare), rotating shifts and working during inclement weather.
• Must be able to work in a fast-paced environment which requires multi-tasking abilities.
• Must possess good oral and legible written communication and computer skills.
• Successful completion of a polygraph and background investigation is required.
• Additional consideration will be given to applicants with related field experience.
• Valid Driver's License.
• Ability to obtain, maintain and use as an operator and/or administrator: the North Carolina Division of Criminal Information (DCI) for that National Crime Information Center (NCIC), CJLEADS, IDWEB, eWarrants, Brazos, DMV Crashweb, Records Management System (RMS) and CAD.

Preferred Skills

• At one year of experience in records management or law enforcement work, preferably in police records support is desirable.
• Familiarity with the local and state agencies affiliated with the Criminal Justice System is preferred.
• An equivalent combination of education and experience sufficient to successfully perform the essential duties of the job such as those listed above, unless otherwise subject to any other requirements set forth in law or regulation.

Physical Requirements

Hearing/Speaking

Expressing and/or receiving information by means of spoken word are both necessary to converse with internal and external customers including co-workers, citizens, and applicants.

Visual Abilities

The ability to perceive via eyesight is required for this position:

• Acuity, far – clarity of vision at 20 feet or more. Must be able to see from a distance when administering and observing employment tests, operating a motor vehicle, or addressing an audience.
• Acuity, near – clarity of vision at 20 inches or less. Must be able to see work-related business documents close at hand.
• Depth perception – Three-dimensional vision and the ability to judge distance and space relationships.
• Field of Vision – the area that can be seen up and down or to the right or left while eyes are focused on one point. Must be able to see a wide span of area.
• Accommodation – Must be able to adjust the eye lens to glance quickly.

Physical Strength

Degree of physical demands typically associated with this position include:

• Light Work
• Exerting up to 50 pounds of force occasionally; and/or
• Exerting up to 10 pounds of force frequently; and
• A negligible amount of force constantly to handle or move materials related to the position.

Type of Physical Demands

• Reaching - Extending the hand(s) or arm(s) in any direction.
• Handling - Seizing, holding, grasping, turning, or otherwise working with hand(s).
• Fingering - Picking, pinching or otherwise working with fingers primarily rather than the entire hand or arm.

Mental Activity/Requirements

Reasoning:

Ability to apply principles of logical thinking combined with knowledge of principles and practices of public personnel and employment laws to work tasks and handle practical situations, comprehend, and respond to a variety of situations in a timely fashion and exercise good judgment.

Mathematics Ability:

Using arithmetic and/or Statistics: Ability to direct and oversee the use of arithmetic and/or statistics in the preparation of a variety of tests and reports.

Language Ability:

The ability to speak, read and write the English Language are required for this position.

Environmental Conditions

Physical Surroundings:

The Police Information Technician is subject to working inside (primarily) or outdoors (on occasion).

Hazards:

There are no occupational hazards typically associated with this position.

Machinery/Tools/Work Aids/Other Equipment:

Equipment regularly associated with office-based work.

The work location of this job will be 1730 Westchester Dr High Point, North Carolina.

Our Commitments

The City of High Point is dedicated to fostering a work environment that values individuals from all backgrounds and seeks to attract and retain the most qualified partners in service to the citizens of High Point. As an at-will employer, the City allows employees to terminate their employment, or be terminated at any time, with or without cause, as long as it is not prohibited by law.

The City of High Point is committed to classifying and compensating its employees fairly for the work they do, weighing both the internal capabilities and the external market. While the job description is not intended to and does not create a contract of employment, we are excited to use this “living document” as a guide for managing performance and positions to ensure job descriptions are reflective of the current work required by the incumbent or expected by any candidate to whom an offer of employment is extended.

The City of High Point is committed to providing a safe, comfortable working environment for all employees. To that end, we are proud to comply with all Occupational Safety and Health Administration (OSHA) requirements, as well as make reasonable accommodations to candidates and employees as we are able in accordance with the Americans with Disabilities Act (ADA). Candidates selected for employment must undergo (a.) a drug screening, in accordance with the City’s drug and alcohol policy and (b.) a background screening to determine whether there is any current, pending, or previous charge, conviction or other infraction deemed incompatible with service in the capacity for which the candidate is being hired. In lieu of or in addition to background screening, candidates selected for employment in a position that requires working with children in any capacity must be fingerprinted and undergo a criminal history record check conducted by the North Carolina State Bureau of Investigation. Certain positions are considered so critical to the health and safety of others that a candidate cannot be placed in any such position without passing a pre-placement physical exam. The City offers employment to successful candidates conditioned upon the City’s receipt of satisfactory results from all required screenings, checks, and exams, as applicable.