Point of sale support- it

POSITION SUMMARY

This position is responsible for supporting the technical side of Point of Sale stations and related equipment. This position has no supervisory duties.

EDUCATION / EXPERIENCE/ SKILLS AND ABILITY REQUIREMENTS

• Ability to communicate and work well with others and possess a willingness to work the necessary hours to meet our needs
• Proficient at troubleshooting & analyzing information thoroughly
• Advanced knowledge and understanding Windows based OS
• Advanced knowledge and understanding of Point-of-Sale computer hardware
• Ability to follow established policy and procedure
• Self-motivated, professional individual who needs minimal supervision
• Be very flexible in scheduling and be available for occasional overtime
• Must have strong work ethic

CONTACTS

INTERNAL:

IT Director, MIS Manager, All managers, cashiers

EXTERNAL:

Guests

ESSENTIAL DUTIES & RESPONSIBILITIES

• Diagnose and repair hardware and software issues on PC’s using approved methods and processes.
• Install hardware and software.
• Complete necessary documentation as required on a daily basis.
• Install/configure/repair network and local printers.
• Train cashiers on basic computer and POS knowledge.
• Communicate and interact as required with end users and internal staff.

SECONDARY DUTIES & RESPONSIBILITIES

Back up role to MIS Manager. Know and understand the Guest Services operation. Ability to run needed reports.