Pit manager- table games (harrah's ak-chin casino)

The Pit Manager is responsible for managing the Table Games Supervisors and the daily and strategic operations of the Table Games departments. Assists in the supervision of the overall table games department and promotes customer development during assigned shifts. Promotes guidance for teamwork, encourages employee ideas and feedback, counsels, guides and instructs assigned personnel in proper performance of duties; recommends when training is needed; and specific duties; recommends changes in the department including hiring, promotion, and termination.

The term “management” includes duties such as interviewing; training; selecting and adjusting rates of pay and hours of work; directing the work of employees; maintaining production; appraising employees’ productivity and efficiency for purposes of recommending promotions or other changes (evaluations); handling employees’ grievances and complaints; disciplining employees; planning work; providing for safety and security; and monitoring or implementing legal compliance matters.

RESPONSIBILITIES

• Assist in the operation of all table games.
• Knowledge of Arizona State Gaming Compact regulations.
• Knowledge of department and company policies and the ability to handle employee concerns and needs as they arise.
• Trains and supervises Table Games Supervisors/Dual Rate Supervisors.
• Reports pertinent information per shift for the Table Games Shift Manager to review.
• Train and supervise Table Games Supervisor on the Casino Management System.
• Maintains appropriate staffing levels according to the volume of patrons.
• Directs the scheduling of personnel to maintain an efficient, unbiased scheduling process.
• Maintains high quality technical proficiency of all games, employees through guidance and effective training programs.
• Observes and analyzes the integrity of play and activity of guests and employees.
• Ensures total guest satisfaction and efficient operation.
• Communicate effectively all pertinent gaming information to fellow employees.
• Oversee all table fills, credits and paperwork for accuracy and will sign as deemed necessary.
• Oversee all Table Games jackpots paperwork and payouts.
• Oversees card and dice changes.
• Other duties as assigned.

QUALIFICATIONS

• High school diploma, G.E.D. or equivalent is required.
• Possess strong supervisory and leadership skills.
• Knowledge of casino rules, regulations and procedures pertinent to Casino Operations required.
• 1-year previous experience in gaming operations required.
• Three years’ previous supervisory experience required.
• Demonstrated ability to get along with co-workers and work as a team across departments and levels of management.
• Must be flexible and able to work all shifts as needed.
• Must be able to read, write, speak and understand English.
• Present a well-groomed appearance.
• Exhibits sound, decision-making qualities; motivates personnel; exhibits effective supervisory skills.
• Possesses a thorough working knowledge of the various games and equipment.
• Does routinely strive to build and maintain rapport with customers by handling disputes and making every effort to achieve customer satisfaction.
• Exercises appropriate discretion in identifying situations that require management attention.
• Is familiar with the federal currency transaction reporting guidelines and implements the same.
• Must project professionalism and possess excellent verbal and written communication skills.
• Must be able to maneuver around office/pit area.
• Must be able to work in a fast-paced environment and handle several tasks at one time.
• Must have manual dexterity to operate office machines including PC, fax, copier and printer.
• Must be able to lift, up to 10 pounds and carry up to 5 pounds.
• Must be able to bend, reach, kneel, twist and grip items while working at assigned desk area.
• Able to stand extended periods of time.
• Must be able to continuously stand and maneuver in a confined space.
• Must be able to respond to visual and oral signals.
• Must be able to continually stand for the entire shift with periodic breaks during hours worked.
• Must be able to perform the physical requirements pertaining to dealing the various table games, ie: pitch cards, handle money efficiently, handle checks/chips professionally.
• Must be able to tolerate area's containing secondary smoke, high noise levels, bright lights and dust.
• Must be able to meet the attendance guidelines of the job and adhere to departmental and company policies.
• Must be able to process transactions accurately.
• Excellent vision (including peripheral) is essential.