Personal computer support technician

This Personal Computer Support Technician (PCST) position is responsible for providing a wide variety of IT services at a NASA center. These services may include end user support of compute, mobile, and print devices. The services may include the occasional support of inventory management of IT equipment under the direction of the center NEST Center Operations Manager (COM). In this position, the candidate will also be responsible for the timely and accurate management of IT equipment that directly supports computer operations on the NASA End-user Services & Technologies (NEST) program. Examples of such equipment will include laptops, desktops, peripherals, and all other IT equipment that is orderable on the approved NASA catalog. The timeliness and accuracy referred to in this description is key to successful execution of this position and necessary for continued employment. This open job requisition will be used to hire a PCST at Stennis Space Center / NASA Shared Services Center (SSC/ NSSC). This position will require the ability to unpack, pick up, and carry packages and materials up to 40lbs.

Primary Responsibilities:

• Properly updating all assigned tickets accurately and in a timely manner to meet contract requirements is a requirement for continuing employment
• Install and test personal computers, printers, and other peripherals
• Perform technical, operational, and training support to users of personal computers either by telephone, or on-site, for PC desktop hardware and software packages
• Troubleshoots computer problems, performs hardware and software diagnostics, coordinates needed repairs
• Resolves computer system problems, including coordination between users and components of a local area networks
• Configure operating systems
• Software installation, and configurations
• Participates in the evaluation of system configuration and software
• Physically unpacking new equipment and packaging old equipment for removal, as needed
• Support the preparation and imaging of new computer hardware, as needed
• Ensuring all Service Delivery related Service Level Agreements are met to meet the requirements of the program
• Adherence to all NEST Service Delivery policies and procedures

Qualifications:

• High school diploma
• Experience providing IT support in a large organization
• ServiceNow and Costpoint experience is a plus
• Attention to detail is a must

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)