SUMMARY OF POSITION FUNCTION:

Provides hardware and software maintenance, training, and technical assistance for computer and communications systems.

MAJOR DUTIES AND RESPONSIBILITIES:

• Provides technical assistance and training on computer and communication systems and software applications, etc. to center staff.
• Identifies communication systems, computer hardware, and software problems and monitors those problems until they are resolved. Assists staff with application problems and respond to and resolve end user technical problems.
• Assist in the installation and maintenance of new computers, networks, software applications, and communication systems equipment.
• Develops job aids, checklists, training and resource materials for tasks performed in software.
• Keeps an inventory and library of approved software.
• Insures technology is accessible and equipped with current hardware and software.
• Works with Job Corps Data Center personnel and the Corporate IS Manager on matters relating to systemic problems, modifications, or improvements.
• Ensures the accountability of all computers and related items.
• Assists in mentoring students interested in information technology careers.

Note: This job description is not intended to be all-inclusive. Employee may perform other related duties as needed to meet the ongoing needs of the organization.

SKILLS/COMPETENCIES:

• Proven experience with diverse hardware and software
• Ability to adapt, integrate and modify existing programs or vendor supplied package programs for use with existing information systems
• Demonstrated skills working with communication systems and networks
• Excellent customer service skills
• Ability to work on multiple projects independently and with minimal supervision
• Proven ability to communicate instructions and troubleshooting processes to internal customers

EDUCATION REQUIREMENTS:

• Bachelor's degree in related field. A combination of education and experience may substitute for the degree requirement on a year-for-year basis.

EXPERIENCE:

• Two years of experience in work-related field.

OTHER:

• Must possess a valid Driver’s License with an acceptable driving record.

ADA REQUIREMENTS:

In accordance with the Americans with Disabilities Act, it is possible that requirements may be modified to reasonably accommodate disabled individuals. However, no accommodations will be made which may pose serious health or safety risks to the employee or others or which impose an undue hardship on the company.

Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. The term "qualified individual with a disability" means an individual with a disability who, with or without reasonable accommodation, can perform the essential functions of the position.

PHYSICAL ACTIVITIES:

• Reading, writing and communicating fluently in English
• Hearing and speaking to express ideas and/or exchange information in person or over the telephone
• Seeing to read labels, posters, documents, PC screens, etc.
• Sitting, standing, moving about or walking for occasional or frequent periods of time
• Dexterity of hands and fingers to operate a computer keyboard and other office equipment
• Kneeling, bending at the waist, stooping and reaching overhead
• Retrieving and storing files and supplies; occasionally carrying and/or lifting light objects

WORKING CONDITIONS:

Campus and general office setting. Indoor and outdoor environment.