Join Our Team at Duncan Solutions, LLC

Duncan Solutions, LLC, is a full-service transportation management company that focuses on connecting people, technology, and data to make cities more livable and efficient. As a leading provider of parking and tolling management solutions, we support municipal and commercial clients with citation processing, debt collection, DMV registered owner identification, back-office transaction processing, image review, customer service center and customer experience (CX) operations, integrated on-street parking management, and more.

WORK LOCATION

Onsite:
315 Daniel Zenker Drive
Horseheads, NY 14845

Please note: Duncan Solutions, LLC, does not provide visa sponsorship now or in the future. Candidates must be legally authorized to work in the United States without current or future sponsorship requirements.

PAY TRANSPARANCY

This role will offer $17.00 per hour, depending on experience, skills, and location.

WORKING HOURS

Monday – Friday 8:30 AM – 5:30 PM EST.
Some weekends and shift hours can change depending on business needs.

POSITION SUMMARY

The Payment Processor is responsible for accurately generating, processing, and recording payments in accordance with client requirements and federal regulations. This role ensures all transactions are handled securely, efficiently, and with a high level of attention to detail.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Access safe using dual controls, retrieve payments/documents, and prepare items for daily processing.
• Process manual, cash, check, and other mail-in payment types in the appropriate system of record.
• Post returned checks (e.g., NSF, account closed) and update the system of record accordingly.
• Process payment requests and refunds submitted by business partners and clients.
• Process permits and maintain log of work processed. Research and respond to permit inquiries. Manage inventory supply for physical permits and escalate system issues impeding this function.
• Perform manual entry according to specific client requirements into applicable system of record and maintain statistical data.
• Secure payments and documents in locked storage in accordance with departmental controls.
• Scan handwritten citations; Reconcile citations received, sent to vendor and returned and imported into system of record. Research discrepancies and document findings.
• Retrieve mail from the post office; sort, open, batch, log, and distribute incoming mail following reference documents.
• Reconcile payments received to posting and deposit files daily; investigate discrepancies and complete necessary research.
• Scan and log all payments, citations and correspondence received.
• Support procedural updates, system updates and/or conversions, and internal training initiatives.
• Complete special assignments at the direction of Management.
• Archive mail according to internal and contractual requirements.
• Processing deposits via ICL (image cash letter), RDC (remote deposit capture), mail in or directly to the local bank as warranted by the business process ensuring amounts and other details are accurately captured in logs, systems and deposits.
• Reconciliation of any other type of work processed including but not limited handwritten citations scanned, sent to vendor, returned by vendor and imported to system of record.
• Perform indexing step as required for each client and process.

What You’ll Need to Succeed

• Basic knowledge in Microsoft Office including Word, Excel, and Outlook.
• Strong calculator and math skills.
• Highly organized, detailed oriented and process driven individual.

EDUCATION / EXPERIENCE / SKILLS

High School Diploma or GED from an accredited institution required.
0-12 months experience in collections, clerical/administrative environment, or equivalent.

Physical Demands and Working Conditions

Physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job: The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus.
Must have an operating vehicle and valid driving privileges for daily mail retrieval.
While performing the duties of this job, the employee is regularly required to stand; reach with hands and arms; use hands to finger, handle, or feel objects, tools or controls; talk, hear, and walk; the employee is occasionally required to stoop, kneel, crouch, or crawl.

WHAT WE OFFER

Duncan Solutions, LLC, offers a professional environment, stability, upward mobility, and a wide breadth of benefits. We offer our full-time regular employees who meet eligibility criteria the following which include:

• Medical, Dental, & Vision Insurance
• Healthcare & Dependent Flexible Spending Accounts (FSA)
• Health Savings Account (HSA) with Employer Contribution
• Company Paid Life and AD&D Insurance
• Company Paid Short- & Long-Term Disability
• Employee Assistance Program (EAP)
• 401(k) with Employer Match (Traditional/Roth/Safe Harbor)
• Paid Time Off
• 10 Company Holidays
• PTO Accrual
• Sick Time Accrual
• Parental Leave
• Jury Duty
• Military Leave
• Bereavement
• Other Voluntary Benefits
• Life and AD&D Insurance for Employees/Spouse/Child(ren)
• Critical Illness
• Accident Insurance
• Dependent Care Flexible Spending Account (DCFSA)

Duncan Solutions, LLC is proud to be an Equal Opportunity Employer. We actively encourage applications from everybody. All qualified job applicants will receive consideration without regard to race, color, religion, creed, national origin, aboriginality, genetic information, ancestry, marital status, sex, sexual orientation, gender identity or expression, physical or mental disability, pregnancy, veteran status, age, political affiliation or any other non-merit characteristic.

Please visit our website to learn more about us https://www.duncansolutions.com/
To view all of our current job opportunities, please visit https://businessprocessingsolutions.bamboohr.com/careers