Patient care coordinator

Job Details:

Job Location: Value Dental Boise - Boise, ID

Position Type: Full Time

Salary Range: Undisclosed

Value Dental Boise is seeking an experienced and compassionate Dental Patient Care Coordinator skilled in managing patient relations, scheduling, and treatment coordination within busy dental practices. Adept at creating a welcoming environment, explaining treatment plans, verifying insurance, and ensuring smooth communication between patients and clinical teams. Known for strong organizational skills, attention to detail, and a commitment to delivering exceptional patient experiences. Proficient in dental software systems and dedicated to supporting efficient, patient-centered care.

A Dental Patient Care Coordinator serves as the primary point of contact between patients and the dental practice. This role ensures a smooth and positive patient experience by managing appointments, coordinating treatment plans, handling billing inquiries, and maintaining effective communication between patients, dentists, and staff. The coordinator plays a key role in supporting both administrative and clinical operations to enhance patient satisfaction and office efficiency.

Key Responsibilities

• Greet and assist patients in person, over the phone, and via email with professionalism and empathy
• Schedule, confirm, and manage patient appointments using dental practice management software
• Coordinate patient flow to ensure timely and efficient service delivery
• Review and explain treatment plans, procedures, and financial options to patients
• Verify insurance coverage, process claims, and handle billing or payment inquiries
• Maintain accurate and up-to-date patient records in compliance with HIPAA and office policies
• Communicate with dental providers and clinical staff to ensure accurate information exchange
• Follow up with patients regarding treatment plans, recalls, and outstanding balances
• Manage patient correspondence, including reminders, follow-ups, and satisfaction surveys
• Assist with front office administrative tasks such as filing, data entry, and inventory management

Qualifications:

• High school diploma or equivalent; associate degree or dental office training preferred
• Previous experience in a dental or medical office setting strongly desired
• Knowledge of dental terminology, procedures, and insurance processes
• Proficiency with dental practice management software and Microsoft Office Suite
• Excellent communication, organizational, and multitasking skills
• Strong attention to detail and ability to maintain patient confidentiality
• Customer service-oriented attitude with a focus on patient care and satisfaction

Core Competencies

• Professionalism and empathy in patient interactions
• Effective communication and teamwork
• Problem-solving and conflict resolution
• Time management and prioritization
• Adaptability in a fast-paced environment

Job Type: Full-time

We are an Equal Opportunity Employer. All applicants will be considered for employment without regard to race, religion, color, gender, sexual orientation, national origin, marital status, medical condition or disability, or any other status protected by law.

Benefits: 401(k), 401(k) matching, Dental insurance, Health insurance, Life insurance, Paid time off, Referral program