Outpatient mental health program manager

The Pittsburgh Program Manager is responsible for overseeing the daily operations, performance, and compliance with the Pittsburgh mental health site. This leadership role ensures that clinical and administrative teams are supported, program metrics are met, and community partnerships are maintained. The Program Manager acts as a critical link between site-level operations and central departments while driving excellence in service delivery, staff engagement, and regulatory compliance.

Primary Job Responsibilities:

Program Leadership & Performance

• Lead day-to-day operations of the Pittsburgh site.
• Monitor key metrics such as intake volume, client retention, discharges, service utilization, and compliance.
• Use the EOS Scorecard to track performance and lead weekly L10 meetings to resolve issues and keep the team aligned.

Team Management & Development

• Supervise therapists, clinical staff, and administrative team members.
• Ensure all staff are meeting expectations and aligned with core values.
• Provide coaching, feedback, and performance management to promote accountability and team development.

Clinical Service Delivery

• Maintain an active caseload and provide individual and/or family therapy in accordance with client needs and payer requirements.
• Complete clinical documentation, treatment plans, and progress notes within required timeframes.
• Participate in clinical team meetings, supervision, and case consultations.

Compliance & Quality Oversight

• Ensure adherence to state regulations, payer requirements, and internal protocols.
• Collaborate with Compliance and QA teams to prepare audits and implement corrective actions as needed.
• Monitor documentation practices and service quality in coordination with clinical leadership.

Cross-Department Coordination

• Serve as the primary liaison between the site and central operations, including HR, Billing, Intake, Finance, and IT.
• Implement organizational initiatives and changes, such as new systems and EHR transitions, at the local level.
• Communicate site needs and opportunities to support strategic planning.

Community Engagement & Referral Partnerships

• Build and maintain relationships with referral sources, schools, and community organizations.
• Represent the program in community meetings and support outreach initiatives.
• Collaborate with Business Development to support site growth and visibility.

Additional Responsibilities

• Support scheduling, coverage, and staffing planning to meet productivity and service goals.
• Respond to site-level crises or incidents in coordination with clinical supervisors.
• Contribute to staff retention efforts and help cultivate a positive, mission-driven workplace culture.

Qualifications

• Bachelor’s degree required; Master’s in Behavioral Health, Social Work, Psychology, Public Administration, or a related field preferred.
• 3+ years of program management, clinical coordination, or site leadership experience in a behavioral health or healthcare setting.
• Knowledge of Pennsylvania behavioral health regulations and Medicaid/MCO systems.
• Strong leadership, communication, and problem-solving skills.
• Experience managing teams and navigating multi-department collaboration.
• Proficiency in EHR systems (Credible preferred), Microsoft Office Suite, and data reporting tools.