Operations senior specialist i- prep/deprep department

Ready to build a career where precision and teamwork drive real impact? As an Operations Senior Specialist I, you'll play a vital role in keeping our Home Lending operations running smoothly and efficiently. You'll gain hands-on experience across multiple functions, grow your skills, and work alongside colleagues who support one another every step of the way. If you thrive in a dynamic environment and take pride in getting the details right, this opportunity is for you.

As an Operations Senior Specialist I within the Prep/Deprep Department, you prepare and deprep documents for imaging, endorse documents, and process checks to help loans move toward closure. You'll handle a range of clerical and operational tasks that keep loan files accurate and organized, and you'll collaborate with teammates and external partners to resolve issues along the way. This role offers you the chance to build foundational skills in Home Lending operations while contributing to a process that matters to our customers and the broader business.

Job Responsibilities:

• Perform clerical tasks including filing, photocopying, imaging/scanning, data entry, stapling, and opening and mailing correspondence
• Create and maintain loan files, and monitor and update system records and the credit website
• Prepare documents for imaging, deprep documents after imaging, endorse documents, and process checks
• Partner with the underwriting department and provide coverage for support roles during absences or volume fluctuations
• Communicate with external agents and internal colleagues to resolve issues and discrepancies
• Perform additional duties as assigned

Required qualifications, capabilities, and skills:

• One year of mortgage banking experience
• High school diploma or equivalent
• Strong attention to detail and problem-solving skills
• Ability to work independently and as part of a team in a fast-paced environment
• Basic office and computer skills, with growing proficiency in software applications
• Effective oral and written communication skills
• Knowledge of general office procedures, including filing, correspondence, and scheduling
• Ability to adapt processes and techniques to complete assignments
• Strong organizational skills and sound judgment in confidential situations, with experience interacting with senior management
• Ability to lift 30 pounds

Preferred qualifications, capabilities, and skills:

• Previous financial services experience

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.

For many, owning a home is the ultimate dream and we’re here to help customers make responsible choices throughout the home buying process through our online tools and advice. Whether purchasing a first home or vacation home, refinancing an existing loan or tapping into a home equity line of credit, we offer comprehensive services to help homeowners at every stage of their journey.