Summary

Organizational Location: This position is with the Department of Homeland Security, within U.S. Customs and Border Protection, Office of Human Resources Management, Strategic Transformation Management Division, in the following locations: Indianapolis, IN Minneapolis, MN Washington, D.C. Additional selections may be made for other organizational divisions and/or units within the duty location(s) listed above.

Duties

In this position you will serve as an Operations Research Analyst supporting CBP Human Resources Management strategic transformation initiatives through quantitative analysis, performance management, investment prioritization, and resource allocation for HR technology. Provides technical expertise and actionable recommendations to strengthen governance, improve business processes, and inform executive decision-making.

This position starts at a salary of $125,776.00 (GS-14, Step 1) to $163,514.00 (GS-14, Step 10) GS Salary: Visit this link to view the locality pay tables by geographic area. If you do not see your geographic area listed, select the "Rest of United States" pay table. Some positions fall under a special pay rate depending on the series, grade level and location of the position. Please visit this link to view special pay rate charts.

Major Duties:

• Leading advanced operations research analyses to inform strategic planning and critical investment prioritization within the Human Resources (HR) technology portfolio.
• Developing and refining sophisticated mathematical models, scoring methodologies, and trade-off analyses to evaluate technological initiatives, system enhancements, and competing investment options.
• Provide authoritative analytical leadership and technical guidance to government and contractor personnel, ensuring all methodologies adhere to federal guidelines and best practices.
• Design and oversee the implementation of comprehensive performance measurement frameworks and dashboards to monitor key indicators such as processing efficiency, system reliability, and service quality.
• Prepare and present compelling, data-driven briefings to senior leadership to support evidence-based decision-making regarding resource allocation and portfolio management.

CBP employees demonstrate the highest level of commitment to protect and serve the United States of America and to exemplify the CBP Core Values of Vigilance, Service to Country and Integrity. Learn more about CBP's mission, core values and careers at https://www.cbp.gov/about